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Barry Sanders Super Center - Service Center

Stillwater, OK

4.4
699 Reviews

699 Reviews of Barry Sanders Super Center - Service Center

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September 01, 2021

Service was really good. Brian Shook took care of everything and worked to make sure I was taken care of. That's the end of my review. More

by REUTER.RYAN
Recommend Dealer
Yes
Employees Worked With
Brian Shook
Sep 02, 2021 -

Barry Sanders Supercenter responded

Hi Ryan! We appreciate you trusting us to service your vehicle. We hope the issue doesn't arise again, but if it does come back and see Brian and the team at Barry Sanders Supercenter. Thank you!

August 31, 2021

Great service, everyone was very friendly. Had my recall Great service, everyone was very friendly. Had my recall fixed really fast. Brian and the service department are very helpful and friendly people. T More

by rmoore15
Customer Service
Recommend Dealer
Yes
Employees Worked With
Brian Shook
Sep 01, 2021 -

Barry Sanders Supercenter responded

Hi R. Moore. Thank you for visiting our service department. We appreciate you sharing your positive experience. Come back and see us again!

August 31, 2021

My initial appointment was made one week in advance but was moved to earlier time than I request and even though I received an email I did not confirm acceptance since I could not make that time. When I More

by WILLIE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Michael Ingram
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 01, 2021 -

Barry Sanders Supercenter responded

Willie, thank you for taking a moment to share your experience. We do 2 oil changes every thirty minutes throughout the day. If someone misses their appointment we only wait about 15 minutes unless we are called and told. Since we have people wait and drop off, if there is a no-show, we put a non-waiter in to stay on top and minimize customers' wait time. Our apologies for the lack of communication. We would love for you to give us another chance. Thank you.

August 27, 2021

Great service, everyone was very friendly. Was offered a water at least 10 times and it was always by a different employee. Very polite and will go back for service when required. More

by BRYANCOWANS
Customer Service
Recommend Dealer
Yes
Employees Worked With
Brian Shook
Sep 01, 2021 -

Barry Sanders Supercenter responded

Hi Bryan, We are happy to hear our staff at Barry Sanders Supercenter made your service experience 5-star worthy. We look forward to your next visit. Thank you!

August 26, 2021

Quoted me three times more than a local shop and stated both front parts where bad. Once I got to the other shop, they drove it and stated it was in fact the back ones going out not the front. Replaced the More

by ROBERTCDILLMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brian Shook
Sep 01, 2021 -

Barry Sanders Supercenter responded

Dillman, we apologize that our service did not meet your expectations. We verified the concern and found 2 issues. The other shop only found one. We know the other part to be bad or in need of replacement, so we quoted you for the repair of both issues. We sincerely apologize if this was not communicated. Hopefully, in the future, you will give us another opportunity to service your vehicle.

Sep 01, 2021 -

ROBERTCDILLMAN responded

Your department “found” two issues (the two front wheel bearings) that were not real issues. The other shop found that the actual issue was indeed the back two wheel bearings, not the front two. They replaced them and the noise and problems went away. You also quoted me for spark plug replacement, which I did understand. The other shop completed the replacement of those as well. That was included in the 1/3 price I stated previously….

August 26, 2021

Michael in service was very helpful. Randall is always friendly and helpful. All of the people in service were helpful. The clerk was too. Thank you More

by 89CINDYH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Ingram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 01, 2021 -

Barry Sanders Supercenter responded

Thank you for your 5-star review of Barry Sanders Supercenter! We enjoy hearing how team members like Michael and Randall uphold our high standard of customer service. We hope to see you again soon!

August 25, 2021

Best Sales & Service Team in Oklahoma. I will never go to another dealership. The staff at Barry Sanders Supercenter in My opinion is second to none. More

by RANDALLTILLMAN1976
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd Clark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Ingram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vince Gates, Randy McKnight, Wade Benge, Austin Fitzgerald, Brian Shook, Charles Maynor, Randall Tillman
Aug 25, 2021 -

Barry Sanders Supercenter responded

Hi Randall! Thank you so much for taking the time to provide Barry Sanders Supercenter with feedback! We are so pleased to read about your positive experience and we hope to see you again!

August 24, 2021

I should have paid $89 for a service fee so they could tell me my brakes had an issue and I needed to return to the place they were recently installed. Instead I was charged $697 for part I didn't need. T More

by JPHEARS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Todd Clark
1.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Ingram
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Shook
Sep 01, 2021 -

Barry Sanders Supercenter responded

Hi Jphears. We appreciate your feedback. These reviews are taken very seriously to ensure that we uphold our high standard of service. We were unaware of the new noise and have tried to call you to resolve the issue. Please give us a call at (405) 571-0555, so we work to get the issue resolved.

August 17, 2021

Friendly and efficient. The content of the times is the gritty substance of this story and the other is that the truth is the price. More

by jefftroutt88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Unknown
Aug 23, 2021 -

Barry Sanders Supercenter responded

Hi Jeff. Thanks for shopping at Barry Sanders Supercenter. We appreciate your feedback. If you have any questions, please do not hesitate to give us a call at (405) 571-0555. Thank you!

August 17, 2021

This is the 5th time I've brought my car in for service and every time I get the same service every time. I also bought my car here. More

by JAVOGT19
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd Clark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2021 -

Barry Sanders Supercenter responded

Javogt19 thanks for the positive feedback! We strive to be consistent with every customer and service at Barry Sanders Supercenter, so it's good to know we are meeting our mark! Give us a shout when you are ready to upgrade to your next vehicle. Thank you!

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