Baron Honda

I bought a 2011 Honda pilot at Baron Honda-route 112, Patchogue. sale of vehicle was pending the rims being reconditioned to new. The whole process went ok until the first family ride. We noticed the whe Patchogue. sale of vehicle was pending the rims being reconditioned to new. The whole process went ok until the first family ride. We noticed the wheels were out of balance. I requested by phone that the weights used for balancing be placed in a hidden location as before. I was told no problem from service dept. I was told to come down to drop my vehicle off and make sure I put it in writing so that there would be no mistake. Which I did. Tony Noto, the sales manager accepted my car into service and triple underlined my request for the weights to not be placed on the face of the rim. Sounds simple enough. However, the weights were placed on the face of the rim, causing damage. Their service manager refused to remove the weights which would disclose the damage beneath saying that it could not be done any other way. This lead to arguing back and forth for two days because conveniently the only people who could right this wrong were not available. When finally I was able to speak to Dominick the general manager, I was told that they refused to release the vehicle, because it would be unsafe to undo the balancing and also refused to balance from behind because his way was the right way to do it and pilots could not be static balanced which hides the weights. This is ridiculous because the type of vehicle has nothing to do with balancing a tire and rim. Hiding the weights is the preferred method of balancing for many quality rims. They also refused to be responsible for damage of rim after removal by anyone else because they couldn't trust that they would be removed correctly. This clearly and conveniently removes them from all liability of the damage that their mistake caused to the new rim. Apparently only their service department is qualified to balance tires. This must be a really technical procedure. lol. This is a blatant case of not taking responsibility for their mistake. Things got out of hand and after 3 days for a 5 minute wheel balance, my car was returned with 2 door dings, one small dent over the fender well and multiple small nicks and scratches. I hope this gives you an idea of the quality of people you are dealing with at Baron Honda. I hope you don’t have a real issue to deal with through them. Can you imagine being told that the service manager has the last say of anything on your vehicle. What I brought it there for was discussed and in writing, but he did it his way and never called to discuss the matter. It is clearly a cover up for a stupid mistake. Apparently Dominick the general manager talked to Mr. baron, who claimed that they have to do what the service manager felt was right. After all this, I want you to know the truck was sold to me by baron with the weights on the inside of the rim . I told them this and after waiting a day was told, "that was a mistake, now they’re done right" and refused to return them to the way they were. Problem is that I bought and own the vehicle now, not them. Even after a failed NYS inspection, which could be due to poor brakes, tires and other serious issues, it is your right to leave and have someone else do the work. So I leave saying caveat emptor (let the buyer beware) and be careful at Baron, Route 112, Patchogue. More

I was in the market to down size to a smaller more cost effective car and met Jack at Baron Honda . I ended up purchasing a 2013 Honda Fit which I totally love the gas mileage is great and I am saving a b effective car and met Jack at Baron Honda . I ended up purchasing a 2013 Honda Fit which I totally love the gas mileage is great and I am saving a bundle. Jack was friendly and very informative he made the process a simple one taking care of my trade in and getting me a great price I might add. I can't say enough good things about my Honda and the service I have received. I will be a repeat customer. More

I asked for an itimized bill and they falsified it , it did not reflect the $1000.00 prep fee I was being charged after the sales rep told me I would not be charged for them to fix the vehical. I also pres did not reflect the $1000.00 prep fee I was being charged after the sales rep told me I would not be charged for them to fix the vehical. I also presented a groovecar/ cuauto $300.00 off coupon. After reviewing my final bill of sales the following day I realized the $1000.00 discrepency and thought that perhaps they had added rather than subtracted my downpayment . When learnining the truth that it was a hidden prep fee, I was furious! After much negoation they agreed to refund the $1000.00 but refused to acknowledge the $300.00 coupon claiming that it was handed in after negoations when I handed it in during negoations. I have filed a complaint with the NYC DCA and Suffolk County Consumer Affairs. More

I was looking to purchase a 2013 Honda Pilot. I initially visited my local Honda dealer closest to my home where I had previously purchased a 2010 Honda CRV. After visiting that dealer, I did not initially visited my local Honda dealer closest to my home where I had previously purchased a 2010 Honda CRV. After visiting that dealer, I did not feel as if I was receiving the best price on the Honda Pilot or the level of service I expected. I then went to a total of four other Honda dealerships and decided to purchase the Honda Pilot from Jacy Baron at Baron Honda. Jacy was a complete professional. He was knowledgeable, honest and straight forward. There were no sales games or high pressure tactics. He offered me an excellent price on the Honda Pilot and a very fair price on my trade in. The price I received on the Honda Pilot and trade in was only surpassed by the excellent customer service I received from Jacy at Barron Honda. I would not hesitate in referring my friends and family to Jacy at Barron Honda. Best new car purchase experience I have had. More

The service at Baron Honda was very cordial and very professional. The transaction was done in record time and I was really impressed. I would recommend my friends to go there for a purchase of a new ca professional. The transaction was done in record time and I was really impressed. I would recommend my friends to go there for a purchase of a new car. More

We just recently purchased our 2nd car from Baron Honda and we had Joe Turner as our salesperson both times. We were so happy with the entire experience. Joe is an excellent salesperson who is extremely and we had Joe Turner as our salesperson both times. We were so happy with the entire experience. Joe is an excellent salesperson who is extremely good at what he does. We will definitely be back when it is time to purchase our next new car. Brian and Laura Kaspar More

My lease was up in September on my Honda Crosstour and I wanted to continue on with another Honda. I tried going back to the dealer that leased me my car and they were completely unhelpful. That's when I di wanted to continue on with another Honda. I tried going back to the dealer that leased me my car and they were completely unhelpful. That's when I discovered Baron and Jack. Jack was very helpful, knowledgeable and understanding of my frustrations with leasing my next car. He made the transistion smooth and quick and with no problems. I will be recommending him and your dealership to everyone that I know that is interested in a Honda product. More

The whole experience with Baron Honda for leasing a Crv was great led by my salesman Robert who listened to my needs was friendly and knowledgeable of the leasing process He never put any pressure on me an was great led by my salesman Robert who listened to my needs was friendly and knowledgeable of the leasing process He never put any pressure on me and is a credit to the dealership I would also like to commend Joe Giella who finalized the paperwork and was very thorough and prompt in the final process More

Jack Curran in sales/leasing was very customer focused in a professional manner. He was extremely patient and offered us technological support, answered all of our questions and made sure we were satisfied a professional manner. He was extremely patient and offered us technological support, answered all of our questions and made sure we were satisfied through every phase of the purchase. The staff at Baron are working together as a team and that was just as important to us. More

I was a previous buyer form Baron Honda from many years ago. I had purchased from Dominic in the past and wanted to give them an opportunity for the business again. I entered the dealership and was pleas ago. I had purchased from Dominic in the past and wanted to give them an opportunity for the business again. I entered the dealership and was pleased to find out that Dominic was now the general manager. I worked with Jacy Baron on the purchase of a 2013 Accord and everything went smoothly. Jacy was very upfront and easy to work with. I did not get the high pressure sale from Baron which is why I returned to purchase after all these years. I woudl highly recommend this dealership. Everything went well right down to sitting down with Teresa in finance. There was no high pressure push for any extras. She highlighted what she had to and left the decisions up to me. More