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Baron Honda

Patchogue, NY

4.8
1,026 Reviews

17 Medford Avenue

Patchogue, NY

11772

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Showing 1,026 reviews

April 24, 2021

I’ve been leasing Honda’s for the past 15 years from another local dealer until I found out that they had been taken over by new ownership and when it came time for me to get into a new Pilot lease they More

by TomLarson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joseph Turner, Jennifer Hecker
April 24, 2021

Purchased a Pre Owned 2018 Honda CR-V from Steven Jasuta over the weekend. I am so happy I made the decision to purchase at Baron! More

by Christine Davis
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joseph Giella , Steve Jasuta, Jennifer Hecker
April 23, 2021

I originally inquired online through the Costco Auto Program and was immediately followed up with by the Jenns in the Internet Department who set me up with Mr.Jasuta. I came in the morning and was driv More

by Maripark4791
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dominick Roncone, Joseph Giella , Jenna Goldstein, Steve Jasuta, Jennifer Hecker
April 23, 2021

Picked up a 2019 Honda Civic last weekend from Dustin. This dealership doesn’t charge $1,000s in fake fees or make you put $2,000 down to get the price you saw online. They got me approved and I was able More

by CarlosRiv1959
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dominick Roncone, Joseph Giella , Jenna Goldstein, Dustin Resto
April 15, 2021

They will literally lie to you. They will force you by their warranty which is way expensive than it should be by telling you that you have terrible credit, and that the bank will only give you the loan i More

by Iwannasue
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Joseph Turner, Steve Jasuta
Apr 24, 2021 -

Baron Honda responded

My name is Jenna and I am the internet manager here at Baron Honda. I am familiar with this issue and responding for Joe Turner and Steven Jasuta. This customer purchased a 2013 Honda Accord from us on February 10th 2021. She did all the paperwork through email, phone and in store with Joe Turner. It was a done deal. We even had Joe Turner drive the vehicle to her home so she did not have to come to the dealership again at her convivence. Once Joe Turner drove an hour to her home she said she changed her mind and no longer wanted the vehicle. She had to take the vehicle because it was already signed and billed over to her. She took the vehicle and a few weeks later she wanted a refund for her warranty. She needed to speak with Selena who handles Warranty refunds, She did not call her back quick enough and ended up speaking with Steven Jasuta. Steve's only involvement with this is that he simply answered the phone. It was almost impossible to work with her and get her to understand Selena will get back to her before 5pm. I tried speaking with her and continually hung up on her due to the language she was using. I feel this review is not fair to show on our dealer rater as it reflects poorly on our dealership and employees when it is not who we are at all. Warranties are 110% optional. No one is ever forced to purchase a warranty. She built her own warranty and agreed to the pricing and terms and signed for it. The warranty has been refunded.

Apr 24, 2021 -

Iwannasue responded

Warranty was absolutely not optional. The financing guy forced me to buy it stating that "the bank wouldnt give me the loan without it" I repeatedly said I didnt want it and he told me I HAD to buy it. It wasnt until I called the bank who told me they LIED, that I worked on getting it refunded. I was very angry that I was trying to contact them for a few days and they never called back for days. I was at the end of my ropes, Selena luckily was very kind and had no problem with me.

April 02, 2021

I just purchased my 2018 Honda Civic from Joseph turner From Patchogue Baron Honda and in the last 30 years that I have been buying cars this is the most fabulous dealership that I had ever dealt with espe More

by Stephancastagna66
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dominick Roncone, Joseph Giella , Thomas Buttafuoco, Joseph Turner, Service Department, Jenna Goldstein, Jennifer Hecker
March 31, 2021

I worked with Will when purchasing a used Honda Pilot. I had gotten there earlier prior to the dealership opening for the day, and had previously done the research and knew which specific car I wanted. Will More

by ZOB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joseph Giella , Will Combs
March 26, 2021

DO NOT SHOP HERE. I had 2 tires replaced from Baron DO NOT SHOP HERE. I had 2 tires replaced from Baron Honda. In less then 100 miles of driving (5 days approximately) the tire developed a bubble More

by KenC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service Department
March 26, 2021

Will Combs was, by far, the nicest salesman I’ve ever dealt with. He isn’t pushy but is really knowledgeable about his cars. I returned a second time to look at the car in the daylight since I test drov More

by Relyongrace
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Will Combs
March 07, 2021

I work with almost a hundred dealers in the Northeast and honestly Phil is probably the easiest person to deal with. He offered great service and went the extra mile to get to the price point I wanted. I rec More

by Nicholas M.
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phil Nociforo
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