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Baron BMW

Merriam, KS

4.6
1,830 Reviews

9010 Shawnee Mission Pkwy

Merriam, KS

66202

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Showing 1,830 reviews

December 28, 2020

Good experience. Run flat tire situation. Got me in and out relatively quickly, which is what you want when the service is unscheduled and a loaner is not available. More

by Prgcohen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gregg Griswold and a service advisor (Jason?)
Dec 30, 2020 -

Baron BMW responded

Thank you for your kind words! We are thrilled that you had a good service visit!

December 28, 2020

Every time I bring my car in I know I’ll be treated with respect. As a Senior Citizen that is so appreciated. I love that they take pictures of my car so if it gets damaged, which it never has, they know if More

by Gingerw9511
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan, and the men that greeted me.
Dec 30, 2020 -

Baron BMW responded

Thank you for your kind words! We are very happy to hear that we were able to provide you with an enjoyable service experience! We thank you for your business and look forward to your next visit!

December 27, 2020

Great service and staff. Every time I’ve been there no matter which employee I work with I always have a very positive experience. Highly recommend. More

by tdean078
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Travis
Dec 28, 2020 -

Baron BMW responded

Thank you for being our customer, we appreciate your kind words for our staff!

December 23, 2020

Travis was very helpful and communicated well with all of the issues regarding my visit. I wasn’t crazy about the price of the labor but it comes with the territory. More

by Erinn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Travis Davidson
Dec 23, 2020 -

Baron BMW responded

Thank you for being our customer, we appreciate your kind words for Travis!

December 23, 2020

After 8 years of using Baron service, they always do a great job! Ryan, thank you for helping me out and doing a great job! More

by bryan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan
Dec 23, 2020 -

Baron BMW responded

Thank you, Bryan, for your kind words for Ryan! We thank you for your continued business and look forward to your next visit!

December 23, 2020

Service Advisor was friendly and knowledgeable. Repair time was slow as I dropped off car on Friday morning and didn’t get it back until the next Wednesday afternoon. Price for repairs very expensive. More

by BMW
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Travis
Dec 28, 2020 -

Baron BMW responded

Thank you for your feedback about your experience because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me? Isaac Nichols Service Manager inichols@baronauto.com

December 22, 2020

Great Customer Service!!Ryan was wonderful to work with Great Customer Service!! Ryan was wonderful to work with and always kept me updated on the status of my vehicle. Definitely return the next time More

by Unknown1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan
Dec 23, 2020 -

Baron BMW responded

Thank you for your kind words for Ryan! We are thrilled that you had a great service visit!

December 21, 2020

Long but productive day. Purchased a vehicle and was treated honestly and courteously. There were a couple of issues but the dealership made the problem known and resolved to our satisfaction. I would More

by bsvoboda
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Keller
Dec 23, 2020 -

Baron BMW responded

Thank you for your kind words for our staff! We thank you for your business and look forward to your next visit!

December 21, 2020

BMW has the best cars and the best service and the best dealers! Thanks for always proving that to me. The waiting room has all the comforts of home. More

by Brent
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Randy
Dec 23, 2020 -

Baron BMW responded

Thank you for being our customer, we appreciate your kind words!

December 21, 2020

Jason, the service assistant I worked with to repair a leaking tire and do an overall car checkup, was diligent with his service, friendly, and I would highly recommend. More

by John.duvall33
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason
Dec 23, 2020 -

Baron BMW responded

Thank you for your kind words for Jason, we appreciate it!

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