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Baron BMW

Merriam, KS

4.6
1,740 Reviews

9010 Shawnee Mission Pkwy

Merriam, KS

66202

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Showing 1,740 reviews

October 06, 2024

Great place to keep your BMW a top performer. Extremely professional and friendly staff. Totally stands behind their service. More

by Jlowe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick
Oct 12, 2024 -

Baron BMW responded

Hi, we're glad you had such a wonderful experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help!

October 05, 2024

My service agent was outstanding! Everything was easy from start to finish! I also loved that they washed and cleaned my car! More

by Jomarie10ge
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew
Oct 12, 2024 -

Baron BMW responded

Hello, thank you; we appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!

October 05, 2024

The check in process seemed unorganized. After someone took my keys, I was told to go inside, first desk to the right. No one was at desk 1. Another individual saw me standing (5 min), ask m More

by LSFRAHM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t know I never met Zachary Smith
Oct 10, 2024 -

Baron BMW responded

LSFRAHM, Thank you for your feedback about your recent service visit with us. I apologize for any inconvenience you faced due to the poor communication you received. Your concerns will be shared with our team so, that similar situations can be addressed and prevented. If there is anything I can do to regain your trust, I would appreciate it if you would reach out to me, so that I can learn more about what took place on this visit. Joe Hartigan Service Director jhartigan@baronauto.com

October 03, 2024

Great service. Friendly and quick service. They always take good care of me each time More

by kathystevens
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew
Oct 26, 2024 -

Baron BMW responded

Hello, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

October 03, 2024

Came for the awesome engineering, stayed for the service. Chasity, as an example, is a great help, very positive and focused on service. More

by Smizzle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chasity
Oct 06, 2024 -

Baron BMW responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

October 01, 2024

Working with Dante and Baron BMW was an excellent experience. They were patient, informative and very professional. No high pressure sales tactics here. From walking on to the lot to the final sale More

by Brent.blake
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dante Dawson
Oct 04, 2024 -

Baron BMW responded

Brent, we're happy you found our staff to be so supportive during your experience here at Baron BMW. Thank you, and have a fantastic day!

October 01, 2024

They did a fantastic job on my car. The service tech even reminded me that I have a free oil change due to the previous owner had purchased it. He was super helpful. I highly recommend More

by Tstidham
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew
Oct 04, 2024 -

Baron BMW responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Baron BMW! Thanks again for the recommendation, and have an amazing day!

September 28, 2024

Terrible follow up. Very disappointed in service I have received on multiple occasions at Baron More

by Hart.lance
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Andrew, Patrick, etc
Oct 02, 2024 -

Baron BMW responded

We’re sorry to hear about your disappointing experiences and appreciate your feedback. We take customer service seriously and will address your concerns with our team to improve our follow-up. Thank you for bringing this to our attention. Clay Shafer, General Manager cshafer@baronauto.com

September 28, 2024

Patrick was very helpful with arranging a time for the appointment so I minimized my time without a car. More

by Sspade
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Scalet
Oct 02, 2024 -

Baron BMW responded

Hi, we're happy to hear you had such a positive experience with Patrick! Feel free to reach out to us if you need anything. Have a wonderful day.

September 26, 2024

I was impressed with the professionalism of the repair staff. Chasity was a delight to work with. Repairs were pricey, but that was offset by how quickly they repaired my vehicle. Vehicle received Monday, More

by Debp0220
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chasity
Sep 29, 2024 -

Baron BMW responded

Hi, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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