Baron BMW

Unexpectedly delayed my appointment upon arrival. Didn’t provide a loaner car. Never proactively provided updates on the status. Repairs took 9 days to complete. And advised by text at 7:42am tha Didn’t provide a loaner car. Never proactively provided updates on the status. Repairs took 9 days to complete. And advised by text at 7:42am that my car was ready-when clearly the car was ready the day before, said my service rep had the day off the prior day which is why I was not notified!! More

The customer service was excellent. Took my car for service and I was constantly updated about the service Took my car for service and I was constantly updated about the service More

Professional, honest and great to work with. JT, our assigned salesman was very key to our very positive experience. JT, our assigned salesman was very key to our very positive experience. More

Had recall serviced and while taking care of the it they ran diagnostic and fixed a headlight lamp/ module that I had estimates for $7500 to repair. They fixed it and didn’t charge me $0. Also provided a ran diagnostic and fixed a headlight lamp/ module that I had estimates for $7500 to repair. They fixed it and didn’t charge me $0. Also provided a nice loaner for the few days. Very pleased. More

Went in on July 31 ,2024 to look for a vehicle. My sales guy, Carson Pierce, was set on me not leaving there until I bought a vehicle. The deal was less than good, that was before the taxes and "fe My sales guy, Carson Pierce, was set on me not leaving there until I bought a vehicle. The deal was less than good, that was before the taxes and "fees" for everything. They encouraged me to purchase the extended "warranty", which i did. Supposedly got the best deal on my loan through them, that was a lie. Basically, just didn't want me to leave until they got my money. About November 1, 2024, the Grand Cherokee i bought from the good folks at Baron BMW begin to have issues. Like blown gasket issues at less than 90,000 miles (had 84k when I bought). Had it towed to a Jeep dealership (per Baron's advice) on Nov. 7th. As of this writing, Nov. 27th, my jeep is still in the shop with little traction. Baron BMW of course refuse to take any responsibility. They prefer to refer me to their ext. "warranty", Motorist Assistance Plan through Enterprise Financial group. It's about like trying to get insurance to approve a test to find out if you have cancer. The feet dragging, the lies, no manager to ever speak to... starting to feel like a scam. Do NOT do business with Baron BMW Do NOT do business with M.A.P. or anything associated with Enterprise Financial Group One of the worst experiences I've ever had and I'm still dealing with it. More

Everything went great , couldn’t ask for more. the service person was professional and helpful the service person was professional and helpful More

Very organized and efficient . Everyone very friendly and finished in a timely manner. Customer waiting area was comfortable. Everyone very friendly and finished in a timely manner. Customer waiting area was comfortable. More

Expert service, great communications about costs and schedule, nice facilities. Would recommend to friends and family. schedule, nice facilities. Would recommend to friends and family. More

This was one of the easiest car deals we’ve ever made! Everyone at Baron was friendly and accommodating. Our salesman, Dante was extremely knowledgeable and took as much time as we needed to be sure we go Everyone at Baron was friendly and accommodating. Our salesman, Dante was extremely knowledgeable and took as much time as we needed to be sure we got all of our questions answered… it was even a Friday night after closing! I highly recommend Baron BMW! More

Service was exceptional and fast. Jeff really helped me out so I could make a appointment Jeff really helped me out so I could make a appointment More