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Baron BMW

Merriam, KS

4.6
1,816 Reviews

9010 Shawnee Mission Pkwy

Merriam, KS

66202

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Showing 1,816 reviews

August 18, 2021

Did not have a fuel filter in stock. This now requires us to make a second trip to the dealership. Barron should come to our house and pickup the car and take the car to the dealership to change the filt More

by markrpate
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Tyler Davidson
Aug 27, 2021 -

Baron BMW responded

Thank you for your feedback about error in communication regarding your fuel filter because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me? Greg Shaw Service Manager gshaw@baronauto.com

August 18, 2021

Customer service was excellent. Scott was very thorough and friendly. Very pleased with the service that was provided. More

by kcjazz92
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Blankenship
Aug 19, 2021 -

Baron BMW responded

Thank you! We are glad Scott provided you with an enjoyable experience. We look forward to your business with us again!

August 18, 2021

Ryan D is always on top of things and is a great representative for baron BMW. I can trust what he tells me and the service is great. More

by Cgaunce57
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan DeBrecht
Aug 19, 2021 -

Baron BMW responded

Thank you for your kind words for Ryan, we appreciate it! We thank you for your business and look forward to your next visit!

August 18, 2021

This is my first service at Baron. Service center executive was helpful and detailed me on my vehicle diagnostic report. Communication was prompt and kept me updated over text messages More

by Sri
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chelsea
Aug 19, 2021 -

Baron BMW responded

Thank you for your kind words for our staff, we appreciate it! We are very happy to hear that we were able to provide you with a fast and enjoyable experience!

August 17, 2021

A pleasant experience! The staff was very helpful and kind. Josh was excellent to work with, listened to me, answered all my questions, and did not pressure me. It was a really fun day learning more abou More

by nolan_david
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Thomas
Aug 19, 2021 -

Baron BMW responded

Thank you David for your kind words for Josh and our staff. We are thrilled that they provided you with a great shopping experience. Congratulations on your new car and we look forward to your business with us again!

August 17, 2021

Baron BMW was very easy to work with and flexible with the time I needed to drop off and pick up my car. They were very friendly and helpful. More

by Khanhnkim
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan Debrecht
Aug 19, 2021 -

Baron BMW responded

Thank you for the review! We are very happy to hear that our team treated you well and was able to help you with your service visit.

August 17, 2021

Fantastic customer service! From entrance to completion, five star service!! Their attention to detail is second to none. More

by Diane Siegfried
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan
Aug 19, 2021 -

Baron BMW responded

Thank you for the review, Diane! We are very happy to hear that our team treated you well and was able to help you with your service visit.

August 17, 2021

It’s great, clean, the staff is friendly and professional. Nice selection of vehicles if I wanted to trade my car on More

by Alicia Dixon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Travis was great
Aug 19, 2021 -

Baron BMW responded

Thank you for being our customer Alicia, we appreciate your kind words!

August 17, 2021

From the time I check in till the time my car was finished I was treated very well. I found Chelsea to be very accommodating and helpful. The service was great! More

by teagolf
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chelsea
Aug 19, 2021 -

Baron BMW responded

Thank you for your kind words for Chelsea! We are thrilled that she provided you with a great service visit. We look forward to your business with us again!

August 16, 2021

Service was easy to schedule, completed quickly and at a competitive price. Service advisor was friendly. This review, however, is a pain since you require a specific number of words. More

by AnnRay
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason
Aug 17, 2021 -

Baron BMW responded

Thank you for your recent service visit! We appreciate your feedback!

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