Baron BMW

Buyer beware!! Our experience with Baron BMW was awful, and we will never go back there again. We purchased a used vehicle from Baron BMW earlier this month. The vehicle was clearly listed on the website and we will never go back there again. We purchased a used vehicle from Baron BMW earlier this month. The vehicle was clearly listed on the website as a "limited" edition -- I still have a screenshot. A few days after purchasing the car, I spoke with Infiniti customer service, and upon them running the VIN-- the car is actually a base model. The price difference new would be $30,000 -- even our insurance changed substantially when we went from insuring it as a limited model to a base model. I called the dealership and spoke with our salessperson, who just wanted to tell me that we still got a great value for our money. He showed me how they run a CARMAX report. I don't care if the mistake was intentional. You sold a car and held it out as a limited model, and it's not. When we purchased the vehicle, I did some quick research to see if it was a good deal. Of course it looked like a great deal -- it was a "base" model. Had it been a limited model, the price was phenomenal. So we jumped on it. Had I known it wasn't a limited model, I honestly don't know if we would've purchased it. In addition to winding up with a car we didn't think we bought, our experience with finance was terrible. The finance person was rude and abrasive. He was so worried about selling an extended warranty that he tried to scare us by telling us how many thousands of dollars everything on our car would cost if it broke. I wound up leaving his office in tears. We should've waked away then, but we didn't. Is it really so important to sell a warranty that you try to make the customer feel bad and worry about everything breaking on their car? I will never return to Baron BMW, and I hope someone reads this and avoids the stress that goes with doing business with this dealership. More

Fair, honest, prompt service.Xxx xxx xxx xox xxx xxx Fair, honest, prompt service. Xxx xxx xxx xox xxx xxx xxx xxx Cox xxx cxx Fair, honest, prompt service. Xxx xxx xxx xox xxx xxx xxx xxx Cox xxx cxx More

Great communications by service contact. Customer waiting area improvement greatly appreciated area improvement greatly appreciated More

Fantastic process and outstanding service!I want to say Fantastic process and outstanding service! I want to say that working with John was outstanding. He was very responsive, took time to answer my que Fantastic process and outstanding service! I want to say that working with John was outstanding. He was very responsive, took time to answer my questions and went above and beyond to make sure I got what I was shopping for. Very streamlined process and outstanding customer service! More

Jason was very quick to get my car serviced and back to me! Thank you! me! Thank you! More

Ryan was very cordial Everything was done with exceptional care. Great communication regarding progress of my vehicle. exceptional care. Great communication regarding progress of my vehicle. More

Amazing, over-the-top and one of kind service. What they did for me and my family as we were just driving through KC towards Omaha. The details that they provide, step by step process of what is going on wi did for me and my family as we were just driving through KC towards Omaha. The details that they provide, step by step process of what is going on with your car, they definitely have the WOW factor. More

The experience what's great Travis is a great sales Tech and very personable and very personable More

Great dealership. They always go above and beyond. Amazing customer service and super nice staff Amazing customer service and super nice staff More

Great service experience. My car was serviced and returned clean and on time. I had a follow up issue and the service consult was responsive and helpful. returned clean and on time. I had a follow up issue and the service consult was responsive and helpful. More