Baron BMW

Great service representative Ryan A. He was professional, knowledgeable and very friendly. The service was timely and our X3 was returned clean with all maintenance items completed wi He was professional, knowledgeable and very friendly. The service was timely and our X3 was returned clean with all maintenance items completed without the hard sale tactics some dealerships use. We plan to return the vehicle later this year for brake upgrades. More

I didn’t find the sales team at this dealership to be very responsive as several texts and emails went unanswered. Kind of weird to feel like I was chasing them to buy a vehicle, so I bought a car elsewh very responsive as several texts and emails went unanswered. Kind of weird to feel like I was chasing them to buy a vehicle, so I bought a car elsewhere. The service team was always solid though. More

I appreciate that the service team is on time, I received a friendly welcome, and the finished my service in less time than estimated. a friendly welcome, and the finished my service in less time than estimated. More

Baron was able to diagnostic all issues that could not be found before on my car. My car drive like new as they did a pretty good job fixing all of them. found before on my car. My car drive like new as they did a pretty good job fixing all of them. More

Great Customer Service and honor their afternoon rate. My service representative was nice and kind with helpful information. My service representative was nice and kind with helpful information. More

Expeditious and attentive service with all my requests fulfilled thanks to Luke for a great outcome. I will return in the future. fulfilled thanks to Luke for a great outcome. I will return in the future. More

Great team! So courteous and make the customer feel special. I really like the web site. I can make appointments, ask questions, get results from the vehicle So courteous and make the customer feel special. I really like the web site. I can make appointments, ask questions, get results from the vehicle check and approve service. I also appreciate the constant email contact with info, discounts and reminders, Plus I love my BMW More

These guys are very customer oriented and I would highly recommend their service department to anyone. recommend their service department to anyone. More

I took my late husbands car in for a regular service maintenance. Andrew Strahl my service advisor was very nice and went above and beyond to help me. maintenance. Andrew Strahl my service advisor was very nice and went above and beyond to help me. More

Did not set expectations for length of time needed for service. Thought I was getting an oil change that would take about 2 hours but when I got there they said I needed a 20000 mi service that ended up t service. Thought I was getting an oil change that would take about 2 hours but when I got there they said I needed a 20000 mi service that ended up taking 7 hours and cost 1500.00. I talked to the manager when I picked it up to express my frustration. He listened but didn’t seem to care much about what I had to say. My whole point really was that I would expect BMW to want customers to have a positive experience instead leaving feeling totally frustrated. I tried to make it clear that my problem was not with Ryan but with the system they use to determine service needed and communication from the point of making an appointment. More