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Baron BMW

Merriam, KS

4.6
1,814 Reviews

9010 Shawnee Mission Pkwy

Merriam, KS

66202

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Showing 1,814 reviews

August 16, 2024

Dropped my vehicle off for service 7:30am this morning, DRL needed repairing! They never told me when my vehicle was available for pick! Called the dealership and they said the service department was close More

by Nfccentral
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Patrick Scaletty
Aug 24, 2024 -

Baron BMW responded

Nfccentral, I apologize for this delayed response, but I wanted to thank you for your feedback about your first experience with our service department, this should not have happened, and I apologize for any inconvenience you faced due to the lack of communication. Your concerns will be shared with our team so that similar situations can be addressed and prevented in the future. If there is anything I can do to regain your trust, I would appreciate it if you would reach out to me, so that I can learn more about what took place on this visit. Joe Hartigan Service Director jhartigan@baronauto.com

August 15, 2024

The quality of service has definitely dropped in the last few visits and it's the same excuse used that they are too busy, maybe manpower needs addressed. More

by Ksbmwx7
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Andrew
Aug 16, 2024 -

Baron BMW responded

Ksbmwx7, Thank you for your feedback about the lack of service you received. This should not have happened, and I apologize for any inconvenience you faced. Your concerns will be shared with our team so that similar situations can be addressed and prevented in the future. If there is anything I can do to regain your trust, I would appreciate it if you would reach out to me, so that I can learn more about what took place on this visit. Joe Hartigan Service Director jhartigan@baronauto.com

August 15, 2024

Excellent service as always. Andrew Strahl was great provided exceptional service. I would definitely go back. More

by Michael.s.erickson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Strahl
Aug 17, 2024 -

Baron BMW responded

Hello, we're happy you found our staff to be supportive during your experience here at Baron BMW. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 14, 2024

JT is the best salesman. Very helpful, professional and efficient. Best car buying experience ever. More

by kcmarkinc
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
JT
Aug 16, 2024 -

Baron BMW responded

Hello, we're happy you found our staff to be so supportive during your experience here at Baron BMW. We are always more than happy to assist you if anything else comes up. Take care!

August 13, 2024

Just add about $2000 to the price advertised. Fees and phony paint protection. Save yourself almost a thousand dollars and polish it yourself! More

by mattrollins100
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Brayden
Aug 16, 2024 -

Baron BMW responded

mattrollins100, Thank you for your feedback about your recent sales experience, this should not have happened, and I apologize for any inconvenience you faced regarding the addition of the paint protection. Your concern will be shared with our team so that similar situations can be addressed and prevented in the future. If there is anything I can do to regain your trust, I would appreciate it if you would reach out to me, so that I can learn more about what took place on this visit. Brandon Shannon Sales Manager bshannon@baronauto.com

August 12, 2024

It was easy to make appointment. Nice waiting area. Have been treated well on every visit. More

by kdfnbch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Strahl
Aug 16, 2024 -

Baron BMW responded

Hi, we appreciate your positive review about your recent experience with us! Feel free to reach out to us if you need anything. Have a wonderful day.

August 10, 2024

I had a service appointment this morning. Andrew was great to work with. His communication was top notch. He kept me informed while I waited. I knew what was going on with my car the en More

by lisagrivois
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew
Aug 12, 2024 -

Baron BMW responded

Hello, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out to us if there's anything more we can do!

August 04, 2024

The sales and service experience at Baron BMW is top tier. Highly recommend—ask for Ryan Bell. More

by tyler.waltz90
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ryan Bell, Jess Wehri, Eric Frischer
Aug 07, 2024 -

Baron BMW responded

Hello, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

August 01, 2024

The team at Baron BMW are really exceptional. Outstanding customer service, follow up, info sharing and option discussions. Andrew was my consultant today and he was very experienced and once a More

by Terry.calaway
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew
Aug 02, 2024 -

Baron BMW responded

Hi Terry, we're happy you found Andrew to be so supportive during your experience here at Baron BMW. Please let us know if there is anything else we can do for you; we are more than happy to help!

July 30, 2024

Josh Thomas and Jess Wehri were great to work with. They were helpful, patient, and accommodating. I had a very pleasant experience and will be back for my next purchase! More

by Lauren.Barr13
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Josh Thomas
Jul 31, 2024 -

Baron BMW responded

Hi Lauren, we're happy you found our staff to be so supportive during your experience here at Baron BMW. If you have any further questions, please give us a call. We're always happy to help!

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