
Baron BMW
Merriam, KS
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Dropped my vehicle off for service 7:30am this morning, DRL needed repairing! They never told me when my vehicle was available for pick! Called the dealership and they said the service department was close DRL needed repairing! They never told me when my vehicle was available for pick! Called the dealership and they said the service department was closed! So unprofessional but they’ll pretend to be that way when you get your vehicle checked in! This was my first and last experience with them! I’m really surprised that it’d be this way at a BMW dealership. More
The quality of service has definitely dropped in the last few visits and it's the same excuse used that they are too busy, maybe manpower needs addressed. few visits and it's the same excuse used that they are too busy, maybe manpower needs addressed. More
Just add about $2000 to the price advertised. Fees and phony paint protection. Save yourself almost a thousand dollars and polish it yourself! Fees and phony paint protection. Save yourself almost a thousand dollars and polish it yourself! More
I had a service appointment this morning. Andrew was great to work with. His communication was top notch. He kept me informed while I waited. I knew what was going on with my car the en Andrew was great to work with. His communication was top notch. He kept me informed while I waited. I knew what was going on with my car the entire time. 1,000 stars to Andrew. More
The team at Baron BMW are really exceptional. Outstanding customer service, follow up, info sharing and option discussions. Andrew was my consultant today and he was very experienced and once a Outstanding customer service, follow up, info sharing and option discussions. Andrew was my consultant today and he was very experienced and once again, exceptional in all aspects of service. More
Josh Thomas and Jess Wehri were great to work with. They were helpful, patient, and accommodating. I had a very pleasant experience and will be back for my next purchase! They were helpful, patient, and accommodating. I had a very pleasant experience and will be back for my next purchase! More