Baron BMW

Absolute succulent service. Love these people and they would absolutely kill someone for you if needed Love these people and they would absolutely kill someone for you if needed More

Pro's: Walk ins accepted without appointment. ... professional.... excellent work.... ethical Con's: poor communication.... won't answer the phone.... hesitate to order parts causing delays in r ... professional.... excellent work.... ethical Con's: poor communication.... won't answer the phone.... hesitate to order parts causing delays in repair times.... after telling me I had to pay them to replace my battery due to programming possible.... Suddenly the sunroof quit working.... they wouldn't take responsibility for.... after that repair the right mirror quit working... again no responsibility.... and a day later I realized that the left rear door lock doesn't unlock with the other 3 doors via RKE you have to hit the unlock button inside either of the front doors.... Also I took my car in for a burned out LED taillight and asked to have the entire assembly replaced because that's the only option.... they reported back that it only needed a peanut bulb... after paying the small charge to replace the tiny bulb, it still didn't work.... then they agreed that it needed the entire assembly due to the LED failure.... THEY are COMPLETELY unknowledable of partner companies and other dealership warranty companies and refuse in assisting with help to contact the other companies.... you have to contact them and get the information and claim number and provide them with the phone number and details and claim numbers.... This is the second BMW dealership I have had such poor reviews for... I have used 5 or 6 different dealership and most are excellent and excell way beyond these poor reviews.... this is my 3rd BMW.... Unfortunately the only other dealership in kc. Is appointment only.... so I won't be buying another BMW until I move out of KC area.... More

Matt -- helped me in the repair information office ---he was spectacular-- I was most appreciative of his advice. Best service person I have dealt with in 65 years. Curtis Klaassen was spectacular-- I was most appreciative of his advice. Best service person I have dealt with in 65 years. Curtis Klaassen More

My Sales Advisor, Dante Dawson, was outstanding! Best vehicle purchase experience I have ever had. Very knowledgeable, helpful and patient. Best vehicle purchase experience I have ever had. Very knowledgeable, helpful and patient. More

We were greeted at the door by our salesperson. The car we had discusses was parked out front and ready for us to inspect. The paperwork process was quick and seamless. The car we had discusses was parked out front and ready for us to inspect. The paperwork process was quick and seamless. More

Always a great experience. Every service rep I have worked with over the past 9 years have been excellent. The technicians send you video and explain and show the condition of Every service rep I have worked with over the past 9 years have been excellent. The technicians send you video and explain and show the condition of your vehicle and explain any recommended maintenance. BMWs are a fine piece of German engineering. They are not Toyotas or Hondas. You must meticulously maintain these vehicles if you want them to last. This service department has helped me reach 220,000 miles on my 2014 535i xDrive by following all of the recommended maintenance! I highly recommend this group! More

Hands down the best experience we’ve had with a dealer. Not only did they get my vehicle in next day the service was above and beyond. So appreciative of the communication you receive throughout the entire Not only did they get my vehicle in next day the service was above and beyond. So appreciative of the communication you receive throughout the entire process. Looking forward to doing more business with them. Highly recommend! More

Need you to call about what happened when I called to schedule a service on Sept 18. 816 510 9134 schedule a service on Sept 18. 816 510 9134 More

We saw a car we liked and drove down/no appointment. Santiago came through and we got a deal done crazy quick and we were out of there. Santiago came through and we got a deal done crazy quick and we were out of there. More

Quick, friendly, and efficient. Use to hate going to dealerships for anything. Felt like I was treated positively and overall had a great experience. Use to hate going to dealerships for anything. Felt like I was treated positively and overall had a great experience. More