Baron BMW

Professional, polite and thorough. All work performed in a timely manner in a clean environment. All work performed in a timely manner in a clean environment. More

Efficient and professional service Mat Accommodating and very helpful Very pleased with the service and help provided very helpful Very pleased with the service and help provided More

Professional throughout and wants to assist their customers by doing what's right for them. customers by doing what's right for them. More

Very pleasant, kind and respectful. Introduced the comfortanle waiting area with drinks and snacks. Very clean, oh and GREAT tunes playing overhead. Made the short wait very pleasant Introduced the comfortanle waiting area with drinks and snacks. Very clean, oh and GREAT tunes playing overhead. Made the short wait very pleasant More

Great service! Knowledge, friendly, helpful staff. Very easy to schedule a service appointment. Comfortable and pleasant area to wait for your car. Knowledge, friendly, helpful staff. Very easy to schedule a service appointment. Comfortable and pleasant area to wait for your car. More

Giuseppe was great to work with. Thorough and knowledgeable he focused on me and what I needed in a new car. He’s an excellent addition for Baron! Thorough and knowledgeable he focused on me and what I needed in a new car. He’s an excellent addition for Baron! More

Subject: Extremely Disappointing CPO Experience at Baron BMW - Buyer Beware! My recent attempt to purchase a Certified Pre-Owned 2023 BMW 760i from Baron BMW was, without a doubt, the worst dealership ex BMW - Buyer Beware! My recent attempt to purchase a Certified Pre-Owned 2023 BMW 760i from Baron BMW was, without a doubt, the worst dealership experience I have ever encountered. As an out-of-state buyer who frequently searches nationwide for vehicles, I was excited to work with what I hoped would be a reputable BMW dealership. Unfortunately, my experience was far from satisfactory. After agreeing on a price and traveling to inspect the vehicle and sign paperwork, numerous issues arose. The Certified Pre-Owned documentation provided was a rudimentary Word document with checkboxes, lacking the detailed multi-point inspection reports I've received from other BMW dealerships recently. Furthermore, the tire measurements were presented as a single number for each tire, instead of the standard twelve measurements (three per tire) to indicate a thorough assessment. Upon inspecting the vehicle, I discovered a noticeable 4-inch scratch. More concerningly, my measurements indicated the tire tread depth was around 2.8mm. According to BMW's CPO guidelines (and common sense), this is below the minimum requirement. When I raised these concerns, particularly regarding the tires, I was met with resistance from the management. The manager, Nick Klepper, was dismissive and unprofessional. He insisted the car passed CPO inspection and refused to consider any improvements, stating unequivocally that even if the tires were below 3mm, it didn't matter. His attitude was that, as a high-volume CPO dealer in the Midwest, their process was infallible, and my concerns were irrelevant. His inspection shows 3.1 on one tire and 3.3 on the other three. This strongly suggested to me that Baron BMW's priority is to quickly flip vehicles with minimal reconditioning, evidenced by their lack of detail to the CPO and an attempt to push a non-removable $699 CalTrex Resistall application. Despite my salesperson being helpful and the service manager, Joe, initially seeming willing to address the tire issue, the final decision from Nick, Brandon, and the GM was that spending a mere $2,000 on tires to bring the vehicle up to CPO specification was not "worth keeping a happy customer." This is unacceptable for a dealership selling a vehicle under the Certified Pre-Owned banner. I was even told that the tires would be replaced (after I walked out and was killing the deal) only to have that promise broken by management when I asked for it in writing once I started signing paperwork. The left hand does not seem to know what the right hand is doing at Baron. This lack of integrity and commitment to their CPO program is deeply troubling. Based on my experience, I strongly advise potential buyers, especially those looking for a genuine Certified Pre-Owned BMW, to stay far away from Baron BMW. Their practices regarding CPO certification appear questionable, their management can be rude and dismissive, and their commitment to customer satisfaction seems nonexistent. I will be filing a formal complaint with BMW North America regarding this dealership's apparent disregard for their CPO standards. My experience at Baron BMW was a complete waste of time and travel expenses, and it has left a very negative impression of this dealership. More

Landen Miller was very knowledgeable and pleasant to work with. Assisted in every way he could. The dealership was great, and we will be back on our next car. with. Assisted in every way he could. The dealership was great, and we will be back on our next car. More

Dante was awesome. He went above and beyond for us and it was really appreciated! Highly recommend !! He went above and beyond for us and it was really appreciated! Highly recommend !! More

Professional and enjoyable visit. Everyone went out of their way to help and assert my questions. Everyone went out of their way to help and assert my questions. More