
Baron BMW
Merriam, KS
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Typically I have a decent experience here, nothing wonderful but nothing terrible. Yesterday I went in for an oil change and a recall fix and waited for 4 hours. I have tried to ask for a loaner every wonderful but nothing terrible. Yesterday I went in for an oil change and a recall fix and waited for 4 hours. I have tried to ask for a loaner every time I have had to have work done there and they tell me they can’t. I’m 7 months pregnant and absolutely wasn’t prepared to spend so much time there, therefore didn’t have nearly enough food. I wasn’t given any updates until the 3 hour mark when I was told that they were almost done and it just needed washed. About 30 minutes later, the guy helping me came and told me that they didn’t even have the car put back together. I told them to skip the wash. Insane. I used to have an Audi and to be honest, the service itself is enough to have me go back to them and not buy another BMW. I was offered a loaner every time I had to have anything done. They were incredibly fast, attentive, and knowledgeable. I tried to ask questions about the recommendations made on my car yesterday and the guy helping me couldn’t answer any of my questions. I knew more about my car’s engine than he did. Bummer experience. More
My dealer, Obel, was awesome. The entire car buying experience awesome. The sales manager, never met him, but we negotiated through Obel. The fact he made some compromise speaks v The entire car buying experience awesome. The sales manager, never met him, but we negotiated through Obel. The fact he made some compromise speaks volumes. Seems like a good dude. Overall, highly recommend Baron BMW. More
Dante Dawson, my sales consultant for my BMW X5M 60 I was fantastic. He took excellent care of me and reviewed my car in detail on delivery. I would give him 10 out of 10 in performance. I look forward to wo fantastic. He took excellent care of me and reviewed my car in detail on delivery. I would give him 10 out of 10 in performance. I look forward to working with him in the future on purchasing any of my new BMWs It was a great pleasure working with him. The BMW dealership was excellent and the facility was very nice. I would recommend this dealership to anybody. More
Between my BMWs and my mini Cooper, I’ve been a baron customer for 18 years!! I’ve never had any issues with the team. The only change that I have not been fond of is going from scheduling directly with customer for 18 years!! I’ve never had any issues with the team. The only change that I have not been fond of is going from scheduling directly with the service department to now using a call center. I understand why they made the change however I feel it took away a little bit of the personal touch. As long as I own a BMW or mini, Baron will get my business both sales and service.! Shout out to Andrew Strahl, my service advisor. He’s always friendly and has great communication. Keep it up Baron! More
Patrick is very attentive. Very personable. Very knowledgeable. The shop got My vehicle in quickly and gave me a digital review of my car. Now I'm back on the road with conf Very personable. Very knowledgeable. The shop got My vehicle in quickly and gave me a digital review of my car. Now I'm back on the road with confidence. More
With appt had to wait 4 hrs to do 2 simple service items, (oil change & alignment) Kept saying “30 more minutes” came on time at 10A & left at 2P. Not acceptable. Advised they weren’t short of help. HELP (oil change & alignment) Kept saying “30 more minutes” came on time at 10A & left at 2P. Not acceptable. Advised they weren’t short of help. HELP More
My dashboard was replaced at no cost to myself. Service was very quick and the service technician did an amazing job. Andrew, my service Advisor was so easy to work with and kept me well informed Service was very quick and the service technician did an amazing job. Andrew, my service Advisor was so easy to work with and kept me well informed. More