Baron BMW

Proceed with Caution — My Experience With the 2016 Lincoln MKX Reserve AWD I recently attempted to purchase the white 2016 Lincoln MKX Reserve AWD that Baron BMW re-listed after I took it for a pre Lincoln MKX Reserve AWD I recently attempted to purchase the white 2016 Lincoln MKX Reserve AWD that Baron BMW re-listed after I took it for a pre-purchase inspection on Friday, 12/5/25. My experience was disappointing enough that I feel it’s important to share since I saw it back up online today. During the inspection at Mission Auto, the shop identified several issues: * An approximately $6,000 engine oil leak * A failing infotainment screen * A running-board lamp circuit short to battery I provided Baron BMW with photos and the inspection findings. Although the vehicle had been advertised with a 30-day major-components warranty, I was told the dealership would not be repairing these issues. Instead, I was informed that if I wanted the vehicle, I would need to buy it “as is” at the same negotiated price of $12,500, which we reached under the assumption the issue was limited to a camera problem. By today (Monday), the vehicle was already back on their website for $12,900, with no mention of the major oil leak or other issues. Because the dealership also stated they were “not very familiar with Lincolns,” and I find it difficult to believe the repairs have been completed over the weekend, given the estimated 20-hour repair time. I also experienced issues with the financing process. My bank (USAA) confirmed that the dealership had not submitted my paperwork for about a week, despite the dealership telling me it had already been sent. I was also encouraged to use the dealership’s financing to “speed up the process.” It ultimately took a recorded three-way call with me, my bank, and the salesperson for the dealership to acknowledge they had not sent the paperwork. They did send it out the next day, but I was told I would still need to wait an additional seven days because they did not trust my bank’s financing. When I chose not to proceed due to the discovered mechanical problems, the dealership initially said they would keep $1,000 of my deposit, claiming the car had been off the market “for weeks” because of me, even though the delays were tied to their own paperwork timeline. They also mentioned that other buyers were interested, to which I replied that any buyer should be aware of the $6,000 oil leak (primarily labor due to the location of the component), as it could significantly affect buyer interest. I’m relieved I chose to walk away from the purchase at this point. Based on my experience, I strongly recommend anyone considering this vehicle, or purchasing from this dealership, obtain an independent inspection. A car listed around $13,000 that needs an additional $6,000+ in repairs can quickly become a much more expensive purchase than expected. I originally planned to hold off on leaving a review and simply chalk this up to a disappointing dealership experience. However, when I saw the same vehicle relisted today at the original price, with no mention of the issues that were identified during my inspection and that the dealership declined to repair, I felt it was important to share my experience. My Google review has images taken during my inspection at Mission Auto on 12/5/25. If the dealership is able to clarify whether any of the identified repairs were completed between Friday afternoon and when the vehicle was relisted today, and why the repairs were not offered when I was actively in the process of purchasing the vehicle on Friday, that information would be appreciated. Update 12/26/25: my bank has still not received their money back from Baron BMW. Baron wouldn't let me sign the paperwork (had the PPI done right before planning to do this) until they officially confirmed they received the funds from my bank. The reasoning they gave for the 4 week delay is it takes a while to receive the funds to send back...the funds they wouldn't let me sign for the car until they recieved... More

the buying process was quick and easy. joshua, our sales rep, was great. he was informative, knowledgeable, pleasant, and didn’t over sale or pressure me into a decision. the staff was joshua, our sales rep, was great. he was informative, knowledgeable, pleasant, and didn’t over sale or pressure me into a decision. the staff was nice and friendly. it felt quite casual. i have no complaints. More

Was waiting for me when I arrived and got out on estimated time promised. Great team estimated time promised. Great team More

A+ customer service. Stephen was excellent and very helpful. Kept me up to date on the work being done . Stephen was excellent and very helpful. Kept me up to date on the work being done . More

Courteous, friendly service Stephen has helped me with my last two appointments - he is great my last two appointments - he is great More

Excellent service department > friendly staff from the point of dropping my BMW X5 off for service and extending all the way through exiting when my maintenance work was complete. Steve C is a great servi point of dropping my BMW X5 off for service and extending all the way through exiting when my maintenance work was complete. Steve C is a great service advisor! More

Very friendly and professional. Quick service with knowledgeable professionals. Will do business again in the future. Quick service with knowledgeable professionals. Will do business again in the future. More

Great buying experience all around. Pierce was the best and they treat you like family. Pierce was the best and they treat you like family. More

Andrew Strahl and his service department team always provide exceptional, detailed and knowledgeable service. I am briefed on every step and costs during my service visits, so there are no surprises. A+ provide exceptional, detailed and knowledgeable service. I am briefed on every step and costs during my service visits, so there are no surprises. A+ More

Everyone from the moment I arrived to drop off our car was exceptional. They discovered that some warranty work that needed to be done and made arrangements to get me home and then our car returned to us. was exceptional. They discovered that some warranty work that needed to be done and made arrangements to get me home and then our car returned to us. Thank you sooo much ! More