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Baron BMW

Merriam, KS

Overview
Reviews
4.6
1,815 Reviews
Call Dealership (913) 722-5100
View Awards

9010 Shawnee Mission Pkwy

Merriam, KS

66202

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Showing 1,815 reviews

September 07, 2024

Great service, thorough, efficient and friendly. Highly recommend! I placed a call and they were able to accommodate me very quickly. More

by jcinkc3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob , Patrick Scaletty
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Sep 09, 2024 -

Baron BMW responded

Hello, we are very happy we could provide you with a positive experience! Thanks again for the recommendation, and have an amazing day!

September 03, 2024

We made a great purchase. After signing the papers our salesman was nowhere to be found. They told us our car was out front and that was it. We had to take it to another deale More

by cagekicker2000
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Dante
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Sep 07, 2024 -

Baron BMW responded

cagekicker2000, I’m sorry for the inconvenience you faced regarding the lack of follow-up from your salesman. To assist you further, could you kindly reach out to me? It seems I couldn’t locate your name in our database with the name given in your review, so I would greatly appreciate it if you could get in touch with me using the email address provided below. Your cooperation will help us resolve this issue promptly. Thank you. Nick Bozinos Sales Manager nbozinos@baronauto.com

August 31, 2024

Everything was great and very nice and the work was done quick and the lobby was very clean More

by mrslaughter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Anderson
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Sep 06, 2024 -

Baron BMW responded

Hi, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 30, 2024

Baron BMW had flexible appointments times for service which was great. They were able to get me in quickly and efficiently, however their communication after the vehicle was completed was non-existent. C More

by dkebay75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan
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Aug 30, 2024 -

Baron BMW responded

Thank you for your review. We're glad you found our appointment times flexible and efficient, but we're sorry to hear about the communication issues. We’ll work on improving this to ensure better service in the future. Clay Shafer, General Manager

August 30, 2024

Charity in Service was Awesome today! Thank you for providing such excellent customer service today! More

by TiffUko21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chasity
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Aug 31, 2024 -

Baron BMW responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 30, 2024

Nice people Good service The waiting room excelente Nice music in one word everything good More

by aluz35Aida
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Strahl
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Sep 05, 2024 -

Baron BMW responded

Thank you for taking the time to let us know how we did. We hope you have a great day!

August 29, 2024

I love to do business with this dealership specially the head of service department Zack he is awesome More

by samsautos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zak
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Aug 31, 2024 -

Baron BMW responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 27, 2024

Would have expected a cleaned car after the service. Car was not washed, Tire pressure in all 4 tires was different. More

by Vinit
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew
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Aug 31, 2024 -

Baron BMW responded

Vinit, I appreciate your feedback and offer my sincere apologies for any inconvenience you may have experienced due to the issues you mentioned. If there is anything I can do to regain your trust, please do not hesitate to reach out to me. I would like to hear more about the details of your experience and how we can improve in the future. Joe Hartigan Service Director jhartigan@baronauto.com

August 23, 2024

Great buying experience! I was treated very well, sales person was knowledgeable and answered all my questions. More

by christopher.contee
Recommend Dealer
Yes
Employees Worked With
Chelsea K
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Aug 24, 2024 -

Baron BMW responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Baron BMW! We look forward to your next visit! Take care!

August 18, 2024

The dealership provided the needed fix and also gave me a video about potential other issues. Everything was well done! More

by Mark Beemer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chasity
Report | Print
Aug 23, 2024 -

Baron BMW responded

Hi, we appreciate your positive review about your recent experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help!

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