Baron BMW

10 out of 10 Buying a car is a true adventure, and my adventure with Baron BMW could not have been better. I appreciate how well Zak and the entire team treated me Buying a car is a true adventure, and my adventure with Baron BMW could not have been better. I appreciate how well Zak and the entire team treated me from the time I arrived at the dealership until I drove off the lot in my new vehicle. They were incredibly patient and went above and beyond to ensure my experience was comfortable and fun. I cannot thank them enough. More

Sales experience with James Sealy was fantastic I recently purchased a 535 xi from James and had a fantastic experience. It is the 3rd car my wife and I have have purchased from James and all 3 time I recently purchased a 535 xi from James and had a fantastic experience. It is the 3rd car my wife and I have have purchased from James and all 3 times have been a great experience. James is very knowledgable about the cars, packages, options, and accessories. He also takes the time to figure out what our needs are before he makes recommendations. We feel James is honest, shows great attention to detail, and cares about our business. We'd send anyone considering a BMW or other luxury car to James. More

Exceptional Customer Service Baron BMW in Shawnee Mission Parkway, Merriam, Kansas is doing a great job in providing first class customer service. My service advisor Amir Tammehr Baron BMW in Shawnee Mission Parkway, Merriam, Kansas is doing a great job in providing first class customer service. My service advisor Amir Tammehr was a true professional who embraces the values of BMW North America Company. I am very pleased and happy with the level of customer service I got today (Sept 9, 2016) from the service department because Amir Tammehr was attentive, kind, smart, and business savvy. Amir Tammehr truly cares about his customers and it shows in his attitude, demeanor, and approach. The customer service I received was extraordinary. I will always recommend this dealership to anyone who lives in the Kansas City area because the high quality service I received on each visit keeps getting BETTER and BETTER and BETTER and BETTER. The waiting area is like no other you have seen in the BMW family. Baron BMW offers complimentary beverages, snacks, TV entertainment, leather seat chairs/couch and much more. Please stop by their service department center if you own a BMW or Mini Cooper, you will leave with a big a smile on your face 😃. Trust me, I am an active duty service member and customer service means everything to me because I love when businesses actually care for their customers. Thank you Baron BMW, for all that you do for your customers. A special thank you to Amir Tammehr, I am forever grateful for all your help with ensuring my rear brake light got replaced due to the light being out. Thank you Amir for making my appointment on such a short notice since this was an emergency situation. Thank you for ensuring that my wiper blades were replaced as well. I no longer hear the light streaking sound from the old blades. Thank you for all your hospitalities this morning, I really appreciate everything you did. You are the best! #happy customer #baronbmwcares 😃 Happy customer Patrina Lowrie (BMW, 3 series) Oh by the way, I drove 2 hours just to get my car service at Baron BMW. My car is just as my health, so I will always care for it just as I care about my health. 🙏??😃 More

Professional Sales Experience Purchased a new 2016 BMW 535i from Baron and our salesman, James Sealey, was very knowledgeable and professional. This is our fifth BMW purchased from Purchased a new 2016 BMW 535i from Baron and our salesman, James Sealey, was very knowledgeable and professional. This is our fifth BMW purchased from Baron and we have been very satisfied each time. More

Lease of X3 I just purchased a new X3 after my Mercedes was flooded in a storm. My sales man Nick Klepper has made this experience so smooth and stressless. I w I just purchased a new X3 after my Mercedes was flooded in a storm. My sales man Nick Klepper has made this experience so smooth and stressless. I will definitely stay with Baron and Nick for my future vehicles. More

Outstanding Customer Service. We had our best experience ever buying our 4 series from Baron BMW. Special thanks to Brad Pointer,Brandon A(Finance),Brandon sales and Eric Fisher f We had our best experience ever buying our 4 series from Baron BMW. Special thanks to Brad Pointer,Brandon A(Finance),Brandon sales and Eric Fisher for helping us thru the entire process. More

Robber Baron This place is the worst. My wife was driving our 2009 528i home one afternoon with our boys when a warning light appeared on the instrument panel stat This place is the worst. My wife was driving our 2009 528i home one afternoon with our boys when a warning light appeared on the instrument panel stating to go to the nearest BMW service center before a major malfunction occurred. We are new to the area and "luckily" she happened to be passing Baron BMW in Merriam, KS. The techs happily took our vehicle to the back and performed the Baron BMW Courtesy Inspection The result, an Action Plan for over 10K that included replacing the transmission. Needless to say she thanked them for their time and politely asked for our car back and got the xxxx out of there as fast as she could. The next day I contacted a local independent BMW repair shop and brought our car in to have them take a look. As you might have guessed by now the Baron Action Plan was total B.S. the independent shop made the needed repairs for less then $500. This week I needed a headlight replaced. I called the independent shop and Baron to get estimates and they were comparable, so I decided to give Baron a 2nd chance. (Only because the independent shop does not have a loaner program and we needed access to two cars, and I was curious to see what the "Courtesy Inspection" would turn up this time.) Things did not start off well. I went in and the service consultant was not very courteous. Not sure is he was rushed, didn't care or both. Next, I was given a loaner that someone had clearly been smoking in. They attempted to mask the smell with some type fragrance and the combination of odors gave me the worst headache I've had in some time. It was so bad that I had to go back to Baron and request a new loaner. The "Courtesy Inspection" came later that day and this time the Action Plan was for $5,000 worth of repairs. Funny thing is that the transmission replacement recommendation was gone ($7,500). So within a 3-month period I picked up an additional $2,500 worth of "recommended service". To summarize, Baron recommended $15,000 worth of repairs within a 3-month time period to a 2009 528i with 72k miles on it. The definition of a Robber Baron is an unscrupulous plutocrat, especially an American capitalist who acquired a fortune in the late nineteenth century by ruthless means. Robber Baron indeed. More

Misleading Email Special--follow up!! The general manager (John Michaels) at Baron contacted me. I thought he was very professional and more importantly sincere. He addressed our concerns The general manager (John Michaels) at Baron contacted me. I thought he was very professional and more importantly sincere. He addressed our concerns. I would not hesitate to do business with them in the future. More

Keep finding problems with THEIR car I leased a BMW.. had to have it in 3 times in 1.5 years. Last time, they found a problem.. then called back the next day, found another problem. The I leased a BMW.. had to have it in 3 times in 1.5 years. Last time, they found a problem.. then called back the next day, found another problem. Then, Yes.. they called again with another problem. 3 issues on this one visit. They know they are the only service center in the area. I will NEVER lease/own a Baron BMW car. CAn't be trusted. More

If you have unlimited amounts of time, money, and patience.. Had a flat tire. Had it towed to Baron as there is no spare tire provided; they said it needed 4 new tires. Ok fine. Kept my car for a week because I Had a flat tire. Had it towed to Baron as there is no spare tire provided; they said it needed 4 new tires. Ok fine. Kept my car for a week because I have after market rims and tires, so they had to order them. $900 later, I have my car back. Two days later, I hit a pothole and bust the rim all the way around. Mind you, I've had the car 3 years and never had a problem until Baron puts on new tires. Have it towed back to Baron. They say I need to go back to factory rims, but that means 4 new tires again, and "they don't pro-rate tires", so they want $2500 to change out tires and rims, and maybe the after market parts guy will buy the BRAND NEW TIRES THAT I JUST BOUGHT AND HAVE LIKE 15 MILES ON THEM from me. No thanks. So I ask what it will cost to just replace the broken rim. Well, they have to figure out what kind of rim it is and where to get it, and there is a 15% upcharge to order it, so I tell them if they can give me the part number, I will order it myself and have it delivered to them to put on. I'm still waiting for that info. It's been a week and a half, and I have to call in to get any kind of update, because no one has reached out to me. I've called, emailed, and texted, and I get the same response: "I'll research that and get back to you." Still...waiting...so in the mean time I went and bought a 2015 Honda Accord, with all the bells and whistles, and will cost a xxxx of a lot less to maintain and repair. If you have a BMW, take it to Autobahn Motorwerks, or KC Autosports, and you'll save yourself time, money, and stress. More