Baron BMW

Took my 2002 X5 in for 2nd service and to order replacement parts for the headlight washer. When I picked up the vehicle an employee brought it to me and left the engine running. I got in and left. replacement parts for the headlight washer. When I picked up the vehicle an employee brought it to me and left the engine running. I got in and left. On the way home I had to stop for personal business and when I started the engine the service warning light came on again. I called the dealer, left a voice mail stating the problem and since I was leaving town the next day, would have to bring it back after I returned to have it re-set. Upon my return from my business trip, I called left another voice mail which ensured me that I would have a response within two hours. However that was three weeks, two more phone calls and an email ago, and I still haven't received a response from anyone, including the service manager. The parts were ordered the day of the service and no one has contacted me as the status. That was a month and a half ago. When I call a service rep number, I get this message with a long story about how busy they are between 0700 and 1000, with other customers, yet I call at 2:00 P.M. and still can't talk to anyone! More

Visited dealership three times. First experiece was the summer of 1998, the visit was less that satisfying. Since I was l only looking for a used BMW. Second expereice was later that year, early fall, wi summer of 1998, the visit was less that satisfying. Since I was l only looking for a used BMW. Second expereice was later that year, early fall, with money in hand, I was ready to take order a new 1999 323I BMW, again the expereice painful. End result went to another dealership in KS,l orderd and then took delivery of a new 1999 323I BMW. Third experice, went like this. I was looking for a deal like anyone else would, but was informed that I would not get any kind of a deal as to the price of a then New 2002 325I BMW. In fact salesperson reached in desk pulled out previous contracts to show me that these people didnt get a deal so why would I think I would. Result went to Nebraska and took delivery of a NEW 2002 325I BMW. That particular dealershipt was more than happy to drop a few dollars off the price. Go figure. More

One of my best car buying experiences. Prompt service, addressed every minor detail, stayed in touch with me since I placed my order for my new 545i. Haven't tried the Service Dept. yet, but so far my ex addressed every minor detail, stayed in touch with me since I placed my order for my new 545i. Haven't tried the Service Dept. yet, but so far my experience has been very promising. Bob desrves a lot of the credit.<br>Mr. Battaglia was very generous with his time and effort to make every thing fall in place; very professional. More

Beautiful showroom, easy to work with people. Made purchase easy and fun. Service has been excellent, although I've only been in twice (once to pick up my license plates, once for a weather strip repl purchase easy and fun. Service has been excellent, although I've only been in twice (once to pick up my license plates, once for a weather strip replacement). Service department is clean, well staffed and has an excellent waiting area with soft drinks, TV and snacks. Parts dept. appears very knowlegeable. More