Baron BMW

Purchased a Pre-Owned BMW Roadster from Baron BMW. After the sale this salesman tells me to be sure and give him all 5's for his rating or else it would cost him a lot of money on the comission. He st After the sale this salesman tells me to be sure and give him all 5's for his rating or else it would cost him a lot of money on the comission. He stressed this several times and made it a point to mention it again as one of the last things he said to me after the sale.<br><br>In all honesty he wasn't worth a 3 rating so I followed my heart and gave him what I thought he deserved. During the sale, he was rude, condecending, and didn't pay attention to details in the sale. During a telephone call after the sale, this guy has the nerve to rip me, telling me that I cost him "a lot of money" because of the rating I gave him. Regardless of "what I cost him" in the commission, I am sure he received a lot more than he was worth on that sale.<br><br>Because of this sales person, I will never again buy another BMW through Baron BMW. I have also done my best to turn away anyone I know who is interested in purchasing a BMW from dealing with Baron BMW.<br><br>With people like this representing Baron, it won't be long before this company begins to feel it in their bottom line. They already have as I have several friends who now own BMW's and not one of them has purchase them from this dealership per my response to their questions.. As for me, the next BMW I purchase will be in St. Louis. Its worth the 4 hour drive to make sure this company doesn't profit from my patronage.<br><br>Am I bitter? Maybe. Am I smarter? Definitely!!! More

Baron has has a long history of poor service. With a reputation of "we are the only local dealer, so screw em" type of consideration for the costumer, it is simple to see how flash lacks substance with reputation of "we are the only local dealer, so screw em" type of consideration for the costumer, it is simple to see how flash lacks substance with these guys. I know many people who work or have worked for Baron, all with the same reports. The dealer feels they are the only dealer on "the block". Therefore the raise all parts prices by 5-20% from the REAL base price, they do not back up the repairs or service as the should and the reps to the service area feel they are "GOD". Overall, I would beware of Baron for BMW, VW or Mini sales or service. Clearly, I am NOT in the minority on this issue. I love my BMW, but hate dealing with this company. More

I wish that I had had all my work done by Baron BMW since I started driving a BMW in 1984. We have had our BMW 325 maintained by Baron BMW since 1995. Matt Yates, Chad Bunton, and other service advisors have I started driving a BMW in 1984. We have had our BMW 325 maintained by Baron BMW since 1995. Matt Yates, Chad Bunton, and other service advisors have always went above and beyond to ensure that all work done has been to specification. Bill Johnson, Mark McCale, and the other technicians strive to do the work accurately and return my 325 as soon as possible. <br><br>In my experience, Baron BMW does only the work necessary. When I have asked them to consider doing work that I think might be needed, they have more than once declined, telling me, "This work is not needed; the BMW is performing to specification." It always turns out that the technician is right.<br> More

Took my 2002 X5 in for 2nd service and to order replacement parts for the headlight washer. When I picked up the vehicle an employee brought it to me and left the engine running. I got in and left. replacement parts for the headlight washer. When I picked up the vehicle an employee brought it to me and left the engine running. I got in and left. On the way home I had to stop for personal business and when I started the engine the service warning light came on again. I called the dealer, left a voice mail stating the problem and since I was leaving town the next day, would have to bring it back after I returned to have it re-set. Upon my return from my business trip, I called left another voice mail which ensured me that I would have a response within two hours. However that was three weeks, two more phone calls and an email ago, and I still haven't received a response from anyone, including the service manager. The parts were ordered the day of the service and no one has contacted me as the status. That was a month and a half ago. When I call a service rep number, I get this message with a long story about how busy they are between 0700 and 1000, with other customers, yet I call at 2:00 P.M. and still can't talk to anyone! More

Visited dealership three times. First experiece was the summer of 1998, the visit was less that satisfying. Since I was l only looking for a used BMW. Second expereice was later that year, early fall, wi summer of 1998, the visit was less that satisfying. Since I was l only looking for a used BMW. Second expereice was later that year, early fall, with money in hand, I was ready to take order a new 1999 323I BMW, again the expereice painful. End result went to another dealership in KS,l orderd and then took delivery of a new 1999 323I BMW. Third experice, went like this. I was looking for a deal like anyone else would, but was informed that I would not get any kind of a deal as to the price of a then New 2002 325I BMW. In fact salesperson reached in desk pulled out previous contracts to show me that these people didnt get a deal so why would I think I would. Result went to Nebraska and took delivery of a NEW 2002 325I BMW. That particular dealershipt was more than happy to drop a few dollars off the price. Go figure. More

One of my best car buying experiences. Prompt service, addressed every minor detail, stayed in touch with me since I placed my order for my new 545i. Haven't tried the Service Dept. yet, but so far my ex addressed every minor detail, stayed in touch with me since I placed my order for my new 545i. Haven't tried the Service Dept. yet, but so far my experience has been very promising. Bob desrves a lot of the credit.<br>Mr. Battaglia was very generous with his time and effort to make every thing fall in place; very professional. More

Beautiful showroom, easy to work with people. Made purchase easy and fun. Service has been excellent, although I've only been in twice (once to pick up my license plates, once for a weather strip repl purchase easy and fun. Service has been excellent, although I've only been in twice (once to pick up my license plates, once for a weather strip replacement). Service department is clean, well staffed and has an excellent waiting area with soft drinks, TV and snacks. Parts dept. appears very knowlegeable. More