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Baron BMW

Merriam, KS

4.6
1,695 Reviews

9010 Shawnee Mission Pkwy

Merriam, KS

66202

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Showing 1,695 reviews

February 24, 2020

Excellent service, work done on time and with quality... Carley was knowledgeable and would highly recommend her and Kenny, the service technician. Also provided a loaner car which eliminated any disruption More

by Joe
Recommend Dealer
Yes
Employees Worked With
Carley Ramsey
Feb 24, 2020 -

Baron BMW responded

Thank you for your kind words for our staff, we appreciate it!

February 22, 2020

Very professional and knowledgeable team! Excellent communication in regard to service updates and pricing. They do not try to sell unnecessary services. Facilities are newly remodeled and clean. Offer More

by CO
Recommend Dealer
Yes
Employees Worked With
Steve Kiper
Feb 24, 2020 -

Baron BMW responded

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

Feb 24, 2020 -

Baron BMW responded

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

February 22, 2020

Reiner was great in handling my appointment and service yesterday! I appreciate him explaining the items prompted to be a part of my service. Thank you! More

by Lisa.kolbeck
Recommend Dealer
Yes
Employees Worked With
Reiner
Feb 22, 2020 -

Baron BMW responded

Thank you for your kind words for our staff, we appreciate it!

February 22, 2020

I had a morning appointment and had to wait over 30 minutes before seeing my advisor while three other advisors did not have any customers in line. This caused me to be late for work. More

by lorimckinney
Recommend Dealer
No
Employees Worked With
Ryan
Feb 22, 2020 -

Baron BMW responded

Thank you for bringing this to my attention. I apologize that your recent visit took longer than expected and you were late for work. I would like an opportunity to address your concerns. Please contact me. I look forward to speaking with you. Isaac Nichols Service Manager inichols@baronauto.com

February 20, 2020

Very disappointed in the service and lack of communication on status of my car. My car was returned dirty with stickers and writing in front and back windshield More

by Ctwilson2018
Recommend Dealer
No
Employees Worked With
Ryan
Feb 26, 2020 -

Baron BMW responded

Thank you for informing me about your situation. Please know that we are looking into your concerns, Marvin Hirschel will be reaching out to you soon to assist. If there is anything I can do in the meantime please reach out to me. Clay Shafer General Manager cshafer@baronauto.com

February 20, 2020

Rayan and Michael were great to work with. Both gentlemen were very friendly and knowledgeable. They worked hard to get us the deal we needed which included financing and a good value for our trade. We would More

by tblattel
Recommend Dealer
Yes
Employees Worked With
Rayan, Michael Matson
Feb 20, 2020 -

Baron BMW responded

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

Feb 21, 2020 -

Baron BMW responded

Thank you for your kind words for Rayan and Michael, we appreciate it! We are very happy to hear that we were able to provide you with an enjoyable experience! We thank you for your business and look forward to your next visit!

February 19, 2020

Great service made promised time of 2 hrs. Great place to wait. Nice remodel. Everything done properly. Glad I own a BMW. GOOD JOB. Go Chiefs More

by pmeiers_99
Recommend Dealer
Yes
Employees Worked With
Dont know
Feb 22, 2020 -

Baron BMW responded

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

January 31, 2020

FREAKING LIARS A dealership experience one would expect at the local Hyundai shop, not BMW. Finance manager literally lied to my face and told me that I had to have More

by dlennard
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Ben Jones, Matt, Finance Dept.
Feb 26, 2020 -

Baron BMW responded

Thank you for informing me about your situation. Please know that we are looking into your concerns, Marvin Hirschel will be reaching out to you soon to assist. If there is anything I can do in the meantime please reach out to me. Clay Shafer General Manager cshafer@baronauto.com

November 16, 2019

Uncaring deceptive sales, nice building, good service For service, I would recommend. For purchasing I would avoid Baron, sales staff top to bottom epitomizes all things BMW has a bad reputation for - sl More

by Joe
Customer Service
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Zachary Ryder
September 28, 2019

Oil change and service Baron does a great job servicing my BMW. John Strode is very helpful and did everything he could to make my service fit into my schedule. Very friendl More

by Mark
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Strode
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