Baron BMW

Ryan is always efficient, up front and friendly. I always look forward to him handling my service request. Service was completed and my car was delivered back to me. look forward to him handling my service request. Service was completed and my car was delivered back to me. More

Great Service and Communication Over the last several years I have used Baron BMW for all my maintenance and repairs. Ryan Debrecht consistently provides frequent and transparent com Over the last several years I have used Baron BMW for all my maintenance and repairs. Ryan Debrecht consistently provides frequent and transparent communication. On top of that, he's a nice guy. I've had some hits and misses with other advisors in the past, but Ryan is one of their best! Additionally, my all of my repairs and maintenance have been executed in a timely manner and the work performed has been done well. Overall, I'm very pleased with the service I've received. More

Joe at Baron did an amazing job of not only coordinating a concierge pickup and drop off of my car to facilitate the stressful pandemic environment, he was outstanding with overall communication of the work a concierge pickup and drop off of my car to facilitate the stressful pandemic environment, he was outstanding with overall communication of the work that was being done on my car and kept me up to speed on any costs that would be incurred. He and the Baron BMW service team made my experience easy and trustworthy in an unknown time dealing with coronavirus. I have purchased 5 BMWs from Baron and one of the main reasons I keep coming back is the outstanding first class service I get with every Service Advisor assigned to me and my car. Keep up the amazing customer service and I will see you all for a sixth BMW purchase! More

Service department is top notch. Advisor Ryan DeBrecht is punctual, easy to communicate with & extremely helpful. Baron’s service is one of the main reasons I continue to buy and stay with BMW. is punctual, easy to communicate with & extremely helpful. Baron’s service is one of the main reasons I continue to buy and stay with BMW. More

Upfront and professional service. They were quick to get it done and very accommodating with my schedule. The service center lounge was clean and comfortable. I would recommend them. it done and very accommodating with my schedule. The service center lounge was clean and comfortable. I would recommend them. More

Quick service, nice and clean waiting area with coffee and other drinks. Service provider was friendly. Price was competitive with non-dealer offers for the same service. and other drinks. Service provider was friendly. Price was competitive with non-dealer offers for the same service. More

Love the new service department. Very clean and comfortable. Ryan was a pleasure to work with. Kept me informed about my car and what was being done! comfortable. Ryan was a pleasure to work with. Kept me informed about my car and what was being done! More

No transparency while doing business with this BMW and a diagnostic of my car. Charges were added to my order without my authorization fortunately the manager acted and resolved the charges. I had to re diagnostic of my car. Charges were added to my order without my authorization fortunately the manager acted and resolved the charges. I had to remove the car and take to another place. More

Had a great experience with the Service Advisors getting my BMW serviced. Loved getting mobile text updates and mobile pricing estimates and approvals. Didn’t love the new Baron BMW Service office design / my BMW serviced. Loved getting mobile text updates and mobile pricing estimates and approvals. Didn’t love the new Baron BMW Service office design / checkout. The old design allowed individual offices to talk privately and checkout with Service Advisors. Now, all the Customers and Service Advisors are crammed in a single space with walk up shelves / stands. With Covid 19 and no privacy to even discuss payments or issues, that made me uncomfortable. It felt more like a fast food checkout line than a luxury $3800 BMW Service appointment. Give the Service Advisors iPads and updated payment systems and let them service / talk anywhere. This dealership has a really bad interior Service Department redesign. The Service Advisors are top notch though. Loved Ryan’s personal service - but dealership interior design for service checkout is a huge Fail. Would have been better off just keeping the offices and giving the Service Advisors better tech / apps and giving the Clients some Herman Miller Office furniture.chairs to sit in. More

Quick and easy Called for valet service. Pickup called before arriving at my home. Exchanged keys and paperwork. Service was done quickly and car returned. Driver an Called for valet service. Pickup called before arriving at my home. Exchanged keys and paperwork. Service was done quickly and car returned. Driver and service rep,Joe, were professional and personable. More