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Baron BMW
Merriam, KS
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The entire team at Baron exceeded expectations. They were courteous, professional and competent. It was clear that they have a genuine customer experience commitment and focus. courteous, professional and competent. It was clear that they have a genuine customer experience commitment and focus. More
Barons is great and Jason did a great job communicating with me about the status of the car and when it would be done. He also provided great advice about the service it needed now, and what might be down with me about the status of the car and when it would be done. He also provided great advice about the service it needed now, and what might be down the road. More
Job well done I had oil leakage problem with my Z4. The job required full day. So I requested a loaner vehicle. They had no problem with that. At the end my car was I had oil leakage problem with my Z4. The job required full day. So I requested a loaner vehicle. They had no problem with that. At the end my car was well cleaned inside out and washed. When I went to pick my car up, Randy directed me to a free lunch provided by Baron BMW to all customers that day! I have never had any problem with servicing my car at Baron BMW. It is clear they value their customers and do everything to go beyond their expectations. More
Good amenities, and space to be able to work during the visit. Ryan was helpful And got me out of there quickly. Only minor complaint was the car wash was quite ineffective. visit. Ryan was helpful And got me out of there quickly. Only minor complaint was the car wash was quite ineffective. More
Great customer service, very professional and polite. Oil change was quick. Ryan checked on me through the process and updated me on everything. The electronic processing makes things convenient. change was quick. Ryan checked on me through the process and updated me on everything. The electronic processing makes things convenient. More
Very good customer relations and non hassle negotiations. Were always greeted at the door and asked for John Naegle who we were working with. Got answers to all our questions. Were always greeted at the door and asked for John Naegle who we were working with. Got answers to all our questions. More
Awesome customer service. The car buying was a good experience! John sat in the car and went through all of the features which really helped. experience! John sat in the car and went through all of the features which really helped. More
My first visit to Baron... my first BMW ...formerly Mercedes owner. Everything was superb. Steve did a great job. He didn’t “talk down” to me as many service reps do. I am looking forward to a great se Mercedes owner. Everything was superb. Steve did a great job. He didn’t “talk down” to me as many service reps do. I am looking forward to a great service relationship with Steve. The coffee was great. My thanks to Baron. More
Ryan was informative, prompt, courteous and very available for comments and questions! Called to update and keep us in the loop of issues! Great experience! available for comments and questions! Called to update and keep us in the loop of issues! Great experience! More