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Baron BMW

Merriam, KS

4.6
1,742 Reviews

9010 Shawnee Mission Pkwy

Merriam, KS

66202

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Showing 1,742 reviews

March 10, 2020

Jason was very efficient and professional. Answered all our questions. Work was done very timely. Love the new renovations to the dealership. Appreciate the loaner car. Seamless interactions. More

by Michael A
Recommend Dealer
Yes
Employees Worked With
Jason
Mar 11, 2020 -

Baron BMW responded

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

March 09, 2020

Was taken care of good while my car had recall work done. They called me and my car was ready, while I was allowed a courtesy car. More

by Ouchfixer
Recommend Dealer
Yes
Employees Worked With
Randy
Mar 11, 2020 -

Baron BMW responded

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

March 09, 2020

I was so delightfully pleased to have met George who made this sales transaction & purchase of my new BMW X3 so easy @ convenient for me & Rae. We were impressed with George’s knowledge & his willingness to More

by Kelly McClelland
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
George
Mar 11, 2020 -

Baron BMW responded

Thank you, Kelly, for your kind words! We are thrilled that you had such a great experience here with us! We thank you for your business and look forward to your next visit!

March 08, 2020

The whole process was easy and quick. They did a wonderful job on the car and I will definitely be back again. Another great experience. More

by Benrichard7
Recommend Dealer
Yes
Employees Worked With
Steve
Mar 11, 2020 -

Baron BMW responded

Thank you for being our customer, we appreciate your kind words!

March 08, 2020

Seamless scheduling online. Greeted by name when pulled in. Efficient meeting with service advisor. Finished process in less than 10 min. Kept up to date about car status by text & when finished the checko More

by BillT
Recommend Dealer
Yes
Employees Worked With
Randy Meidinger
Mar 11, 2020 -

Baron BMW responded

Thank you for your kind words! We are thrilled that you had a pleasant service visit!

March 07, 2020

I brought my car in for a tire issue with no appointment and they took great care of me including getting me a car overnight More

by McNaughton.j.lynn
Recommend Dealer
Yes
Employees Worked With
Joe Tenanty and Ryan DeBrecht
Mar 11, 2020 -

Baron BMW responded

Thank you for your kind words! We are thrilled that you had a pleasant service visit!

March 07, 2020

The experience was efficient and friendly. I could not ask for anything more. I appreciated the loaner car while i waited and the car wash for my car. More

by sheri
Recommend Dealer
Yes
Employees Worked With
Randy
Mar 11, 2020 -

Baron BMW responded

Hi Sheri, thank you for being our customer, we appreciate your kind words!

March 07, 2020

We went in for an oil change and to diagnose an error message about the driver restraint system. One hour and $160 later, they still can’t find the problem! Very disappointed. More

by Nmalik_31
Recommend Dealer
No
Employees Worked With
Don’t know
Mar 13, 2020 -

Baron BMW responded

Mr. Malik, I am sorry to hear you had this experience.We should have not have charged a diagnostic fee if a diagnosis could not be made. We apologize for this error. Our service manager Isaac Nichols has left you a message to get this refund your way. We will make sure to use this as a learning opportunity and Clay Shafer General Manager

March 07, 2020

I wrote one and submitted it. Got a message I didn't complete all fields. Then the rating I thought I could send disappeared! I said they were quite impressive. Your rating site, however, seems to hav More

by rcspradley
Recommend Dealer
Yes
Employees Worked With
Carley Ramsey, inicols@baronbmw.com
Mar 11, 2020 -

Baron BMW responded

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

March 07, 2020

Very professional and courteous service dept. My time spent there was quite pleasant. Baron’s new showroom is equally impressive. I arrived earlier than my appointment time expecting to wait but they got More

by holtzmans
Recommend Dealer
Yes
Employees Worked With
Can’t recall name
Mar 11, 2020 -

Baron BMW responded

Thank you for your kind words! We are thrilled that you had a pleasant service visit!

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