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Baron BMW

Merriam, KS

4.6
1,696 Reviews

9010 Shawnee Mission Pkwy

Merriam, KS

66202

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Showing 1,696 reviews

March 07, 2020

The experience was efficient and friendly. I could not ask for anything more. I appreciated the loaner car while i waited and the car wash for my car. More

by sheri
Recommend Dealer
Yes
Employees Worked With
Randy
Mar 11, 2020 -

Baron BMW responded

Hi Sheri, thank you for being our customer, we appreciate your kind words!

March 07, 2020

We went in for an oil change and to diagnose an error message about the driver restraint system. One hour and $160 later, they still can’t find the problem! Very disappointed. More

by Nmalik_31
Recommend Dealer
No
Employees Worked With
Don’t know
Mar 13, 2020 -

Baron BMW responded

Mr. Malik, I am sorry to hear you had this experience.We should have not have charged a diagnostic fee if a diagnosis could not be made. We apologize for this error. Our service manager Isaac Nichols has left you a message to get this refund your way. We will make sure to use this as a learning opportunity and Clay Shafer General Manager

March 07, 2020

I wrote one and submitted it. Got a message I didn't complete all fields. Then the rating I thought I could send disappeared! I said they were quite impressive. Your rating site, however, seems to hav More

by rcspradley
Recommend Dealer
Yes
Employees Worked With
Carley Ramsey, inicols@baronbmw.com
Mar 11, 2020 -

Baron BMW responded

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

March 07, 2020

Very professional and courteous service dept. My time spent there was quite pleasant. Baron’s new showroom is equally impressive. I arrived earlier than my appointment time expecting to wait but they got More

by holtzmans
Recommend Dealer
Yes
Employees Worked With
Can’t recall name
Mar 11, 2020 -

Baron BMW responded

Thank you for your kind words! We are thrilled that you had a pleasant service visit!

March 07, 2020

The entire team at Baron exceeded expectations. They were courteous, professional and competent. It was clear that they have a genuine customer experience commitment and focus. More

by BradR
Recommend Dealer
Yes
Employees Worked With
Carley Ramsey
Mar 11, 2020 -

Baron BMW responded

Thank you for being our customer, we appreciate your kind words!

March 07, 2020

I am confident in the work they do and have had no problems with my car after it has been serviced. AWESOME advisors and dealership. More

by dservin528
Recommend Dealer
Yes
Employees Worked With
Carley, Isaac, Ryan, Joe
Mar 11, 2020 -

Baron BMW responded

Thank you for your kind words! We are thrilled that you had a pleasant service visit!

March 07, 2020

Barons is great and Jason did a great job communicating with me about the status of the car and when it would be done. He also provided great advice about the service it needed now, and what might be down More

by No
Recommend Dealer
Yes
Employees Worked With
Jason
Mar 11, 2020 -

Baron BMW responded

Thank you for your kind words! We are thrilled that you had a pleasant service visit!

March 07, 2020

Job well done I had oil leakage problem with my Z4. The job required full day. So I requested a loaner vehicle. They had no problem with that. At the end my car was More

by SNaik
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Randy Meidinger
Mar 11, 2020 -

Baron BMW responded

Thank you for your kind words! We are thrilled that you had a pleasant service visit!

March 06, 2020

Good amenities, and space to be able to work during the visit. Ryan was helpful And got me out of there quickly. Only minor complaint was the car wash was quite ineffective. More

by Paul_KC
Recommend Dealer
Yes
Employees Worked With
Ryan DeBrecht
Mar 11, 2020 -

Baron BMW responded

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

March 06, 2020

Great customer service, very professional and polite. Oil change was quick. Ryan checked on me through the process and updated me on everything. The electronic processing makes things convenient. More

by Ryan.stemmons
Recommend Dealer
Yes
Employees Worked With
Ryan DeBrecht
Mar 11, 2020 -

Baron BMW responded

Thank you for your kind words! We are thrilled that you had a pleasant service visit!

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