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Baron BMW

Merriam, KS

4.6
1,740 Reviews

9010 Shawnee Mission Pkwy

Merriam, KS

66202

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Showing 1,740 reviews

July 23, 2024

Quality service done quickly and professionally. Joe Tenanty is the absolute best at making it a good experience for the customer - and that keeps bringing customers back to this dealership for ser More

by PJCX2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew, Joe Tenanty
Jul 24, 2024 -

Baron BMW responded

Hi, we are very happy Joe Tenanty could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 22, 2024

Patrick was great. Attentive to needs of car and what was an immediate need vs an eventual repair. More

by danhoff22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick
Jul 26, 2024 -

Baron BMW responded

Hi, thank you for your kind review; we are happy to pass along your comments to Patrick here at Baron BMW! We are always more than happy to assist you if anything else comes up. Take care!

July 20, 2024

Great place to get a new bmw or certified used bmw. Nice big facility. Great sales staff More

by D_nice
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
JT
Jul 22, 2024 -

Baron BMW responded

Hi, thank you so much for the positive review! We are always more than happy to assist you if anything else comes up. Take care!

July 19, 2024

I have been a Barron customer with several cars for several years. I was Disappointed in my last service experience- I dropped the car off at 8:30 am Thursday for routine Maintence and to fix a nois More

by Perry Atha
Recommend Dealer
Yes
Employees Worked With
Andrew-
Jul 23, 2024 -

Baron BMW responded

Perry, I appreciate your feedback about your visit to the service department concerning the issues that should have been addressed and offer my sincere apologies for any inconvenience you may have experienced. If there is anything I can do to regain your trust, please do not hesitate to reach out to me. I would like to hear more details on your experience and how we can improve in the future. Joe Hartigan Service Director jhartigan@baronauto.com

July 17, 2024

They gave me exceptional service! . I had a cracked rim with a slow leak and I am leaving out with this vehicle. They ordered Me a rim and made sure it was going to be available the ne More

by Matt Paperi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tanner
Jul 18, 2024 -

Baron BMW responded

Hello Matt, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

July 15, 2024

Excellent service as always. Austin is the man and he makes sure my vehicle is in perfect shape. More

by Crystal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin
Jul 16, 2024 -

Baron BMW responded

Hi Crystal, we are very happy Austin could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

July 13, 2024

Getting a loaner was not possible even though they needed 6 hours on my car. I was not impressed with customer service. More

by Mike A
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tanner and Zack
Jul 19, 2024 -

Baron BMW responded

Thank you for your feedback. Rest assured that we will review your concerns and will have a response for you as soon as possible. Thank you for your patience and understanding.

July 12, 2024

Andy was great and such good customerservice! !! However as for the repair crew, the back inside panel where my brake light was replaced was missing. I found it unattached thrown in the trunk. I More

by iamontv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy
Jul 14, 2024 -

Baron BMW responded

Hi, thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.

July 08, 2024

Tanner in service was amazing , literally the best service I’ve ever had. Very well spoken, patient and thorough with explaining the issue and what could be done about it. More

by Bbjorseth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tanner Walker
Jul 10, 2024 -

Baron BMW responded

Hi, thank you for your kind review; we are happy to pass along your comments to Tanner at Baron BMW! Please don't hesitate to reach out if there's anything additional we can do for you.

July 06, 2024

Patrick did great work. There was a couple things they missed, but they immediately fixed it without me having to say anything. More

by Indycross
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick
Jul 07, 2024 -

Baron BMW responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Baron BMW! If you have any further questions, please give us a call. We're always happy to help!

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