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Baron BMW

Merriam, KS

4.6
1,740 Reviews

9010 Shawnee Mission Pkwy

Merriam, KS

66202

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Showing 1,740 reviews

August 13, 2024

Just add about $2000 to the price advertised. Fees and phony paint protection. Save yourself almost a thousand dollars and polish it yourself! More

by mattrollins100
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Brayden
Aug 16, 2024 -

Baron BMW responded

mattrollins100, Thank you for your feedback about your recent sales experience, this should not have happened, and I apologize for any inconvenience you faced regarding the addition of the paint protection. Your concern will be shared with our team so that similar situations can be addressed and prevented in the future. If there is anything I can do to regain your trust, I would appreciate it if you would reach out to me, so that I can learn more about what took place on this visit. Brandon Shannon Sales Manager bshannon@baronauto.com

August 12, 2024

It was easy to make appointment. Nice waiting area. Have been treated well on every visit. More

by kdfnbch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Strahl
Aug 16, 2024 -

Baron BMW responded

Hi, we appreciate your positive review about your recent experience with us! Feel free to reach out to us if you need anything. Have a wonderful day.

August 10, 2024

I had a service appointment this morning. Andrew was great to work with. His communication was top notch. He kept me informed while I waited. I knew what was going on with my car the en More

by lisagrivois
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew
Aug 12, 2024 -

Baron BMW responded

Hello, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out to us if there's anything more we can do!

August 04, 2024

The sales and service experience at Baron BMW is top tier. Highly recommend—ask for Ryan Bell. More

by tyler.waltz90
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ryan Bell, Jess Wehri, Eric Frischer
Aug 07, 2024 -

Baron BMW responded

Hello, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

August 01, 2024

The team at Baron BMW are really exceptional. Outstanding customer service, follow up, info sharing and option discussions. Andrew was my consultant today and he was very experienced and once a More

by Terry.calaway
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew
Aug 02, 2024 -

Baron BMW responded

Hi Terry, we're happy you found Andrew to be so supportive during your experience here at Baron BMW. Please let us know if there is anything else we can do for you; we are more than happy to help!

July 30, 2024

Josh Thomas and Jess Wehri were great to work with. They were helpful, patient, and accommodating. I had a very pleasant experience and will be back for my next purchase! More

by Lauren.Barr13
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Josh Thomas
Jul 31, 2024 -

Baron BMW responded

Hi Lauren, we're happy you found our staff to be so supportive during your experience here at Baron BMW. If you have any further questions, please give us a call. We're always happy to help!

July 29, 2024

July 27, 2024 Went to the dealership and had an appointment with sales rep for a trade in and possibly getting a BMW x3 Upon checking in the rep came over and said that he was wrapping up with ano More

by RE
Recommend Dealer
No
Employees Worked With
Ryan Bell
Jul 31, 2024 -

Baron BMW responded

RE, Thank you for your feedback about your recent sales appointment with us, this should not have happened, and I apologize for any inconvenience you faced having to wait for someone to assist you. Your concerns will be shared with our team so that similar situations can be addressed and prevented in the future. If there is anything I can do to regain your trust, I would appreciate it if you would reach out to me, so that I can learn more about what took place on this visit. Brandon Shannon Sales Manager bshannon@group1auto.com

July 27, 2024

Didn’t fill up washer fluid…. . didn’t wash and vacuum like they said they would More

by JD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t know
Jul 31, 2024 -

Baron BMW responded

JD. Thank you for your feedback about your recent service visit. This should not have happened, and I apologize for any inconvenience you faced concerning the lack of service. Your concerns will be shared with our team so that similar situations can be addressed and prevented in the future. If there is anything I can do to regain your trust, I would appreciate it if you would reach out to me, so that I can learn more about what took place on this visit. Joe Hartigan Service Director jhartigan@baronauto.com

July 26, 2024

Baron is the best. Where else can you go to get the level of service you deserve. Cars cost a lot and keeping them at their best can be costly but don't skimp. Sara did More

by bobk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sara
Jul 26, 2024 -

Baron BMW responded

Hi, we're happy you found our staff to be so supportive during your experience here at Baron BMW. Please let us know if there is anything else we can do for you; we are more than happy to help!

July 26, 2024

The Baron BMW dealership has integrity when dealing with customer’s issues and with sales. More

by watchesjohn48
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Naegele
Jul 27, 2024 -

Baron BMW responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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