Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Baron BMW
Merriam, KS
1,696 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 1,696 reviews
June 26, 2020
Service was great! Rainer is awesome! Service was timely and efficient. The new waiting area is nice, very comfortable. All employees were welcoming and helpful. and efficient. The new waiting area is nice, very comfortable. All employees were welcoming and helpful. More
by Jayleejay06
Employees Worked With
Rainer
June 25, 2020
Solid service, extremely prompt and easy to work with. Jason took great care of me, facilitating a loaner vehicle and a comprehensive overview of what services and maintenance my vehicle required and help Jason took great care of me, facilitating a loaner vehicle and a comprehensive overview of what services and maintenance my vehicle required and helped me develop a schedule for repairs. More
by tcates403
Employees Worked With
Jason
June 24, 2020
Very courteous service department. Took my car in for oil change. All staff very attentive from the moment I arrived. Washed my car when done with service. change. All staff very attentive from the moment I arrived. Washed my car when done with service. More
by lheron6373
Employees Worked With
Ryan
June 24, 2020
I paid enough for this car and don’t need to be oversold on service. I’m not sure I would recommend this dealership. When purchasing expensive tires, alignment should be part of the service. My confidence i on service. I’m not sure I would recommend this dealership. When purchasing expensive tires, alignment should be part of the service. My confidence in the technicians there is less than a one star. Elijah needs to support his customers and not blindly accept what the technicians say. I was quoted one thing and was ready to pay, was told it would be an additional $50.00 as the deductible on the new tire wasn’t added on. When purchasing the car, I bought every type of coverage there was. My windshield is cracked, and I was told it would be $800 to replace it. I’m on my 14th BMW—love the car dread going in for services. More
by Vporter1022
Employees Worked With
Elijah Toro
June 24, 2020
We came in to Baron BMW to see what options there were for a convertible. They showed us a few options, they were very easy to work with and our salesman & sales manager were great! We were really just lo for a convertible. They showed us a few options, they were very easy to work with and our salesman & sales manager were great! We were really just looking but drove out with a new 240i. More
by Skottas
Employees Worked With
Rayan & Zach
June 24, 2020
Awesome service! The service department (Randy specifically) went above and beyond to make us feel comfortable and provide a zero-contact visit (#thankscovid). We have always been impressed with t specifically) went above and beyond to make us feel comfortable and provide a zero-contact visit (#thankscovid). We have always been impressed with the staff at Baron BMW - this experience was no exception! More
by Whitneymetz72
Employees Worked With
Randy
June 23, 2020
Very pleased with my experience with Baron.Also with all Very pleased with my experience with Baron. Also with all employees I dealt with. Was able to wait while my car was serviced, so time was important t Very pleased with my experience with Baron. Also with all employees I dealt with. Was able to wait while my car was serviced, so time was important to me. More
by Linda
Employees Worked With
Will Rainer
June 23, 2020
EXCELLENT, PROFESSIONAL, NO PRESSURE SERVICE!!Your EXCELLENT, PROFESSIONAL, NO PRESSURE SERVICE!! Your survey is very frustrating as I simply want it understood how I felt about the service. You sur EXCELLENT, PROFESSIONAL, NO PRESSURE SERVICE!! Your survey is very frustrating as I simply want it understood how I felt about the service. You survey is poor More
by smalltownbrown
Employees Worked With
Randy
June 23, 2020
Baron BMW is very accommodating and I work for them to put on a new navigation system for my car everything seems to be working perfectly they're very cautious and putting it on which I appreciate and eve put on a new navigation system for my car everything seems to be working perfectly they're very cautious and putting it on which I appreciate and everything seems to be working out fine. More
by pmeiers_99
Employees Worked With
Jason
June 23, 2020
Rainer Mill worked me in to is a busy weeks schedule because I had blown out a tire and car was in operable and there were no loaners available. He recommended the best set of tires for the price and to because I had blown out a tire and car was in operable and there were no loaners available. He recommended the best set of tires for the price and told me about a discount I can get from the manufacturer. He kept me informed of the progress of completing the job and the car was ready on time. More
by Lburns913
Employees Worked With
Rainer Mill
