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Baron BMW

Merriam, KS

Overview
Reviews
4.6
1,740 Reviews
Call Dealership (913) 722-5100
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9010 Shawnee Mission Pkwy

Merriam, KS

66202

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Showing 1,740 reviews

August 30, 2024

Nice people Good service The waiting room excelente Nice music in one word everything good More

by aluz35Aida
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Strahl
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Sep 05, 2024 -

Baron BMW responded

Thank you for taking the time to let us know how we did. We hope you have a great day!

August 29, 2024

I love to do business with this dealership specially the head of service department Zack he is awesome More

by samsautos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zak
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Aug 31, 2024 -

Baron BMW responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 27, 2024

Would have expected a cleaned car after the service. Car was not washed, Tire pressure in all 4 tires was different. More

by Vinit
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew
Report | Print
Aug 31, 2024 -

Baron BMW responded

Vinit, I appreciate your feedback and offer my sincere apologies for any inconvenience you may have experienced due to the issues you mentioned. If there is anything I can do to regain your trust, please do not hesitate to reach out to me. I would like to hear more about the details of your experience and how we can improve in the future. Joe Hartigan Service Director jhartigan@baronauto.com

August 23, 2024

Great buying experience! I was treated very well, sales person was knowledgeable and answered all my questions. More

by christopher.contee
Recommend Dealer
Yes
Employees Worked With
Chelsea K
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Aug 24, 2024 -

Baron BMW responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Baron BMW! We look forward to your next visit! Take care!

August 18, 2024

The dealership provided the needed fix and also gave me a video about potential other issues. Everything was well done! More

by Mark Beemer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chasity
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Aug 23, 2024 -

Baron BMW responded

Hi, we appreciate your positive review about your recent experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help!

August 16, 2024

I have never had a bad experience in over a decade of being a customer. Always professional and honest. Great customer service and will go above and beyond. More

by amag
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Scaletty
Report | Print
Aug 17, 2024 -

Baron BMW responded

Hello, we're so glad that we were able to go above and beyond your expectations! Feel free to reach out to us if you need anything. Have a wonderful day.

August 16, 2024

Dropped my vehicle off for service 7:30am this morning, DRL needed repairing! They never told me when my vehicle was available for pick! Called the dealership and they said the service department was close More

by Nfccentral
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Patrick Scaletty
Report | Print
Aug 24, 2024 -

Baron BMW responded

Nfccentral, I apologize for this delayed response, but I wanted to thank you for your feedback about your first experience with our service department, this should not have happened, and I apologize for any inconvenience you faced due to the lack of communication. Your concerns will be shared with our team so that similar situations can be addressed and prevented in the future. If there is anything I can do to regain your trust, I would appreciate it if you would reach out to me, so that I can learn more about what took place on this visit. Joe Hartigan Service Director jhartigan@baronauto.com

August 15, 2024

The quality of service has definitely dropped in the last few visits and it's the same excuse used that they are too busy, maybe manpower needs addressed. More

by Ksbmwx7
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Andrew
Report | Print
Aug 16, 2024 -

Baron BMW responded

Ksbmwx7, Thank you for your feedback about the lack of service you received. This should not have happened, and I apologize for any inconvenience you faced. Your concerns will be shared with our team so that similar situations can be addressed and prevented in the future. If there is anything I can do to regain your trust, I would appreciate it if you would reach out to me, so that I can learn more about what took place on this visit. Joe Hartigan Service Director jhartigan@baronauto.com

August 15, 2024

Excellent service as always. Andrew Strahl was great provided exceptional service. I would definitely go back. More

by Michael.s.erickson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Strahl
Report | Print
Aug 17, 2024 -

Baron BMW responded

Hello, we're happy you found our staff to be supportive during your experience here at Baron BMW. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 14, 2024

JT is the best salesman. Very helpful, professional and efficient. Best car buying experience ever. More

by kcmarkinc
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
JT
Report | Print
Aug 16, 2024 -

Baron BMW responded

Hello, we're happy you found our staff to be so supportive during your experience here at Baron BMW. We are always more than happy to assist you if anything else comes up. Take care!

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