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Baron BMW

Merriam, KS

4.6
1,813 Reviews

9010 Shawnee Mission Pkwy

Merriam, KS

66202

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Showing 1,813 reviews

January 01, 2025

Had a stubborn bolt that was defying all of my cheater bars, impact guns, and other tricks. I just needed it off without damaging the wheel so I could complete a project. Patrick and the helpful guys i More

by 335i
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Scaletty
Jan 03, 2025 -

Baron BMW responded

Hi, we're happy to hear you had such a positive experience with Patrick and team! We hope you have a great day!

January 01, 2025

We had a Wonderful Experience at Baron BMW. Crissean was easy to work with and made the process fun! More

by Michelel
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Crissean Williams
Jan 03, 2025 -

Baron BMW responded

Hi Michelel, thanks for your praise and kind comments about Crissean. We are always more than happy to assist you if anything else comes up. Take care!

December 29, 2024

I was able to call and schedule an urgent service request on a Saturday and was immediately scheduled for early Monday. More

by osgmadison
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey Yarnell
Dec 30, 2024 -

Baron BMW responded

Hello, we appreciate you taking the time to leave us this feedback. If you have any further questions, please don't hesitate to reach out!

December 27, 2024

Went in for my first lease service. Went well during a busy day. Also got to visit with my sales rep. More

by Brash
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick
Dec 29, 2024 -

Baron BMW responded

Hello, thank you for sharing your positive experience! We are always more than happy to assist you if anything else comes up. Take care!

December 22, 2024

they did good work, it was fast and easy. everyone was friendly, and my repairs were effective More

by tdiehsner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
matt
Dec 24, 2024 -

Baron BMW responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

December 22, 2024

Excellent customer service. Nice facility. Keep customer informed of the progress for service of the vehicle. More

by davidbaucpa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Anderson
Dec 24, 2024 -

Baron BMW responded

Hi, we are so happy to read such a great review about Baron BMW! Please let us know if there is anything else we can do for you; we are more than happy to help!

December 20, 2024

Ryan made my service visit easy and convenient. I was even offered a loaner while my X5 was being serviced and wouldn’t be ready until the next day. Ryan kept in contact throughout the entirety of More

by Ken Y
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Anderson
Dec 23, 2024 -

Baron BMW responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Baron BMW! Please let us know if there is anything else we can do for you; we are more than happy to help!

December 17, 2024

The dealer provided an estimated quote for a repair and it ended up be over $1,000 more than what was quoted. I picked up my car and took it to another repair shop. More

by kurt.stone66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason
Dec 20, 2024 -

Baron BMW responded

Thank you for your feedback about this, because this should not have happened, and we apologize for any inconvenience you faced. Your concerns will be shared with our team to address and prevent similar situations in the future. If there is anything we can do to regain your trust, I would appreciate it if you would reach out to me, so that I can learn more about what took place in this situation. Joe Hartigan Service Manager jhartigan@baronauto.com

December 15, 2024

Was late to appointment, was still able to get serviced in under one hour and a half. The service guys was of great assistance and explained issues found with detail. I enjoy coming here and talking to the More

by Matthew G
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Scaletty
Dec 16, 2024 -

Baron BMW responded

Matthew, we really appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

December 12, 2024

The staff are so friendly and professional. They provided good communication with me and completed my repairs in a timely manner. More

by isarene17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isabella
Dec 13, 2024 -

Baron BMW responded

Hi, your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!

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