Baron BMW

Very cordial staff. They were knowledgeable and personable. Staff seemed to be well acquainted with my car and potential issues. They were knowledgeable and personable. Staff seemed to be well acquainted with my car and potential issues. More

Easy to work with and JD was responsive and enjoyed working with him. Overall great experience working with him. Overall great experience More

I’ve never had a good experience with Baron. EVER…They tend to only want to speak with my husband who has never owned or purchased a BMW and can’t even drive my car because it’s a manual. I was EVER…They tend to only want to speak with my husband who has never owned or purchased a BMW and can’t even drive my car because it’s a manual. I was hoping that having them replace my back breaks would be simple and I could get in and out. That was not the case. I was told my breaks would be in my Thursday and I could expect a call. That call never came. I couldn’t get ahold of the service department so I tracked the parts down myself with their parts department. This was Friday a day after they told me to expect a call. I dropped my car off at 3 on Friday for an 8:15 Saturday appointment that should have taken 2 hours. Several unanswered calls and texts letter I had heard nothing from Baron. At 3:00 on Saturday after even calling the sales department to unsuccessfully check on my car, I finally just went to the dealership which is 30 mins away from my house. It was apparently funny that they refused to communicate with me. I asked for my car back and that’s the very last time I’ll be giving Baron my business. More

Very good experience in Service Department with Chris. I will return to Baron bc of him. John Naegele went out of his way to help me locate a car on the lot. Kudos to him. I will return to Baron bc of him. John Naegele went out of his way to help me locate a car on the lot. Kudos to him. More

Ryan was excellent! This was the second time I have worked with Ryan, and he is by far the best person I have worked with for car services. Ryan is kind, diligent, profe This was the second time I have worked with Ryan, and he is by far the best person I have worked with for car services. Ryan is kind, diligent, professional, efficient and is a great communicator. When dealing with car troubles, the last thing you want to do is chase answers and feel unsupported. Thankful I got the opportunity to work with Ryan, and I highly recommend him to anyone in need of getting their BMW serviced. He will be on top of things and make the process seamless. Thanks, Ryan! More

Ryan, in the service department, was very clear in his communication and did everything he could to complete the required services quickly. When things were taking longer than expected, he quickly arrange communication and did everything he could to complete the required services quickly. When things were taking longer than expected, he quickly arranged for alternative transportation so I could get on with my day. More

Best customer service and professionalism. Very friendly and caring staff. Joe, Patrick and Dante in Sales are stellar!!! Absolutely very accomodating,kind and understanding of tight work s Very friendly and caring staff. Joe, Patrick and Dante in Sales are stellar!!! Absolutely very accomodating,kind and understanding of tight work schedules as well. More

I had a good experience! I was in and out fairly quickly, and they didn't try to sell me anything I didn't need. I was in and out fairly quickly, and they didn't try to sell me anything I didn't need. More