
Baron BMW
Merriam, KS
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With appt had to wait 4 hrs to do 2 simple service items, (oil change & alignment) Kept saying “30 more minutes” came on time at 10A & left at 2P. Not acceptable. Advised they weren’t short of help. HELP (oil change & alignment) Kept saying “30 more minutes” came on time at 10A & left at 2P. Not acceptable. Advised they weren’t short of help. HELP More
Matt was great! I messed up and didn’t realize I didn’t request a loaner vehicle for my oil change. He was able to get me one and was super nice about it. Quick turn I messed up and didn’t realize I didn’t request a loaner vehicle for my oil change. He was able to get me one and was super nice about it. Quick turn around too! More
Very nice and easy to deal with. Sales person JT went out of his way. Quick purchasing process. Overall just a nice experience. Would buy from again. Sales person JT went out of his way. Quick purchasing process. Overall just a nice experience. Would buy from again. More
Repairs were performed very professionally. Service Advisor, Stephen Caldwell was very friendly, cooperative, experienced and professional. Service Advisor, Stephen Caldwell was very friendly, cooperative, experienced and professional. More
I was told a lot is wrong with the 2015 x5 I bought from them last year. I was disappointed that they sold that bad truck to me when they said it’s certified used , the truck is just 100k miles and the dign them last year. I was disappointed that they sold that bad truck to me when they said it’s certified used , the truck is just 100k miles and the dignosies is asking for $7700 for repairs. It’s dissatisfied More
My oil change was efficient and I was able to get some work done in Baron’s comfortable waiting area. Ryan had great communication skills and even had my X5 washed. The entire process finished in about an work done in Baron’s comfortable waiting area. Ryan had great communication skills and even had my X5 washed. The entire process finished in about an hour. Because of my great experience I scheduled my wife’s 3-series for an oil change next week. More