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Baron BMW

Merriam, KS

Overview
Reviews
4.6
1,813 Reviews
Call Dealership (913) 722-5100
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9010 Shawnee Mission Pkwy

Merriam, KS

66202

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Showing 1,813 reviews

April 24, 2025

With appt had to wait 4 hrs to do 2 simple service items, (oil change & alignment) Kept saying “30 more minutes” came on time at 10A & left at 2P. Not acceptable. Advised they weren’t short of help. HELP More

by Jim adams
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bryce
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April 24, 2025

My dashboard was replaced at no cost to myself. Service was very quick and the service technician did an amazing job. Andrew, my service Advisor was so easy to work with and kept me well informed More

by KC gal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew, Emily
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April 24, 2025

They take great care of every detail, I would recommend them to everyone. Wonderful service. More

by jmerling22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan
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Apr 25, 2025 -

Baron BMW responded

Hi, your satisfaction is our top priority. We are always more than happy to assist you if anything else comes up. Take care!

April 20, 2025

Matt was great! I messed up and didn’t realize I didn’t request a loaner vehicle for my oil change. He was able to get me one and was super nice about it. Quick turn More

by emysue1471
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt
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Apr 21, 2025 -

Baron BMW responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Baron BMW! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 19, 2025

Very slow it was 3. 5 hours for an oil change but the service was nice More

by 21natejohnson
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matthew in service, Dante sold me my car
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Apr 19, 2025 -

Baron BMW responded

Hello, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!

April 18, 2025

Your help is very friendly and knowledgeable. Attention to detail is appreciated. Please tell Andrew I said thank you. More

by Pete
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew
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Apr 21, 2025 -

Baron BMW responded

Hi Pete, thank you for your kind review; we are happy to pass along your comments to AndrewI here at Baron BMW! Feel free to reach out to us if you need anything. Have a wonderful day.

April 17, 2025

Repairs were performed very professionally. Service Advisor, Stephen Caldwell was very friendly, cooperative, experienced and professional. More

by dineshckansal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephen Caldwell
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Apr 18, 2025 -

Baron BMW responded

Hi, thank you for your kind review; we are happy to pass your comments to Stephen Caldwell here at Baron BMW! Feel free to reach out to us if you need anything. Have a wonderful day.

April 17, 2025

Very nice and easy to deal with. Sales person JT went out of his way. Quick purchasing process. Overall just a nice experience. Would buy from again. More

by Fastturbocapri
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
JT
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Apr 18, 2025 -

Baron BMW responded

Hello, we're happy you found our staff member JT to be so supportive during your experience here at Baron BMW. We are always more than happy to assist you if anything else comes up. Take care!

April 16, 2025

My oil change was efficient and I was able to get some work done in Baron’s comfortable waiting area. Ryan had great communication skills and even had my X5 washed. The entire process finished in about an More

by Lorry Nelson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan
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Apr 17, 2025 -

Baron BMW responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Baron BMW! Feel free to reach out to us if you need anything. Have a wonderful day.

April 16, 2025

I was told a lot is wrong with the 2015 x5 I bought from them last year. I was disappointed that they sold that bad truck to me when they said it’s certified used , the truck is just 100k miles and the dign More

by Monsuru
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
N/a
Report | Print
Apr 18, 2025 -

Baron BMW responded

I appreciate your feedback and understand any frustration this may have caused. If there is anything I can do to regain your trust, please do not hesitate to reach out to me. I would like to hear more about the details of your experience and how we can improve in the future. Nick Bozinos General Sales Manager nbozinos@baronauto.com

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