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Baron BMW

Merriam, KS

4.6
2,195 Reviews

9010 Shawnee Mission Pkwy

Merriam, KS

66202

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Showing 2,195 reviews

October 23, 2026

Baron BMW is the standard for sales and service in the KC metro. Clinton, in the service department, is a gentleman and a scholar. His work ethic and knowledge is why I keep returning. More

by SirUpwaffle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clinton Wong
October 22, 2026

I had the privilege of working with both Brayden and Landen. My wife and I ultimately purchased a CPO BMW iX and we were very pleased with the entire process. Both of these salesmen were knowledgeable More

by derekd
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brayden, Landen
Oct 23, 2026 -

Baron BMW responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at BMW of Shawnee Mission! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 22, 2026

My experience was wonderful the dealership was clean and they made me feel comfortable and at ease with my purchase More

by Cdhoward1017
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Santiago Sanchez
October 21, 2026

I would definitely get barren. BMW, a 5 except for diagnostics. I have had to have my one thirty five in their four times for the air conditioning, and the fourth time is correctly More

by rmevet8799
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Again cooper and andrew are wonderful
Oct 23, 2026 -

Baron BMW responded

Thank you for your feedback regarding your recent service experience. We're thrilled to hear that Cooper and Andrew provided you with excellent service. We apologize for the diagnostic issues and appreciate your patience. Your satisfaction is important to us, and we will work to improve our processes. We appreciate your business and hope to serve you better next visit. Clay Shafer General Manager BMW of Shawnee Mission (913) 722-5100 cshafer@Group1Auto.com

October 16, 2026

I had the engine starter on my 2019 X5 replaced as part of a warranty program issue. The service rep Stephen C. was very good. He was at the door when I brought my vehicle into the shop. He was appropri More

by Vchaloud
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephen Caldwell
Oct 17, 2026 -

Baron BMW responded

Hi, we're happy you found Stephen to be so supportive during your experience here at BMW of Shawnee Mission. We are always more than happy to assist you if anything else comes up. Take care!

October 13, 2026

A great experience as always. My car came back timely, and the service reps were helpful as always. More

by Cmjacobs2011
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Forgot
Oct 13, 2026 -

Baron BMW responded

Hi, we are very happy we could provide you with a positive experience! Thank you, and have a fantastic day!

October 09, 2026

My representative was helpful and professional. The service was performed and car was ready when promised. Good experience. More

by bethsylv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clinton Wong
Oct 12, 2026 -

Baron BMW responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 09, 2026

I bought my car there and bought their warranty but 2 days later had problems with the car and was told to "call a Lincoln dealership and take it there". The worst after I spent my money there to be told More

by Dj.davison
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jason - he was great
Oct 10, 2026 -

Baron BMW responded

Thank you for your review. We are sorry BMW does not provide loaners for Lincoln’s. Your vehicle is under factory warranty so we suggested taking it to a Lincoln dealer which would also get you a loaner you demanded. Each manufacturer provides their own diagnostic equipment specialized for their vehicles. We are more than willing to assist you, as we tried to explain, but if you want the best outcome sticking with the manufacturer of your vehicle is the route to go. We had an appointment for you last night at 5pm but you didn’t show. Please let us know if you still need that appointment. Clay Shafer General Manager cshafer@Group1Auto.com

October 07, 2026

BMW of Shawnee Mission is great, kind, fun, clean and fun to work with. They know everything about BMW and service of your vehicles. More

by david.r.mogren
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cooper
Oct 09, 2026 -

Baron BMW responded

David, we're so glad that we were able to go above and beyond your expectations! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 06, 2026

Rushed service experience not equitable to what others have experienced when they recommended me there. I will be requesting a 2nd look or a refund for my diagnosis fee. More

by BMWvirgin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Clinton
Oct 08, 2026 -

Baron BMW responded

Thank you for your review. We are glad you were able to use our diagnosis to have your vehicle fixed at another facility. Thank you for coming in and we wish you best of luck in the future. Clay Shafer General Manager cshafer@Group1Auto.com

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