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Baron BMW

Merriam, KS

Overview
Reviews
4.6
1,708 Reviews
Call Dealership (913) 722-5100
View Awards

9010 Shawnee Mission Pkwy

Merriam, KS

66202

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Showing 1,708 reviews

December 20, 2024

Ryan made my service visit easy and convenient. I was even offered a loaner while my X5 was being serviced and wouldn’t be ready until the next day. Ryan kept in contact throughout the entirety of More

by Ken Y
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Anderson
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December 17, 2024

The dealer provided an estimated quote for a repair and it ended up be over $1,000 more than what was quoted. I picked up my car and took it to another repair shop. More

by kurt.stone66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason
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Dec 20, 2024 -

Baron BMW responded

Thank you for your feedback about this, because this should not have happened, and we apologize for any inconvenience you faced. Your concerns will be shared with our team to address and prevent similar situations in the future. If there is anything we can do to regain your trust, I would appreciate it if you would reach out to me, so that I can learn more about what took place in this situation. Joe Hartigan Service Manager jhartigan@baronauto.com

December 15, 2024

Was late to appointment, was still able to get serviced in under one hour and a half. The service guys was of great assistance and explained issues found with detail. I enjoy coming here and talking to the More

by Matthew G
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Scaletty
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Dec 16, 2024 -

Baron BMW responded

Matthew, we really appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

December 12, 2024

The staff are so friendly and professional. They provided good communication with me and completed my repairs in a timely manner. More

by isarene17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isabella
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Dec 13, 2024 -

Baron BMW responded

Hi, your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!

December 12, 2024

I had an excellent experience at Baron again. A great dealership with a great product! More

by DMC
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pierce and Eric
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Dec 13, 2024 -

Baron BMW responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

December 11, 2024

Great service great customer service everybody was friendly and nice I look forward to doing business with them in the next 2 years. Cuz I just bought the 850 convertible 2019 I'll probably enjoy that More

by sanchezhudson07
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sanchez Hudson
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Dec 13, 2024 -

Baron BMW responded

Hi, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

Dec 13, 2024 -

sanchezhudson07 responded

I don't know what's going on now. At this point they have their money, but I have no car?

December 11, 2024

We have now purchased two vehicles from John and could not be happier. John makes certain that we have all the information to make great choices. More

by wannaplaypga2
Sales Price Transparency
Trade-in Experience
Recommend Dealer
Yes
Employees Worked With
John Naegele
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Dec 13, 2024 -

Baron BMW responded

Hi, we're happy you found John to be so supportive during your experience here at Baron BMW. Please let us know if there is anything else we can do for you; we are more than happy to help!

December 11, 2024

Great inventory and amazing experience. Repeat Baron customer and will continue. Smooth easy and friendly. More

by sprucerail77
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ryan Bell
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Dec 13, 2024 -

Baron BMW responded

Hi, thank you for sharing your positive experience! We are always more than happy to assist you if anything else comes up. Take care!

December 05, 2024

Unexpectedly delayed my appointment upon arrival. Didn’t provide a loaner car. Never proactively provided updates on the status. Repairs took 9 days to complete. And advised by text at 7:42am tha More

by JHutchison
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chastity Husted
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Dec 08, 2024 -

Baron BMW responded

I appreciate your feedback and offer my sincere apologies for any inconvenience you may have experienced while having your vehicle serviced. If there is anything I can do to regain your trust, please do not hesitate to reach out to me. I would like to hear more about the details of your experience and how we can improve in the future. Joe Hartigan Service Manager jhartigan@baronauto.com

December 02, 2024

The customer service was excellent. Took my car for service and I was constantly updated about the service More

by Vinoo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey
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Dec 20, 2024 -

Baron BMW responded

Hi Vinoo, thank you for taking the time to leave a review for us at Baron BMW. We're happy we could meet your expectations! If you have any further questions, please give us a call. We're always happy to help!

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