Baron BMW

Needed new tires for my Z3 contacted Clinton Wong he ordered the new tires I wanted and scheduled my appointment quickly and got my car taken care of ordered the new tires I wanted and scheduled my appointment quickly and got my car taken care of More

This was a rare experience, but is it the new standard? Customer Service has always been amazing at Baron, but this time... well, I am not sure if they are hiring the best folks. I scheduled an appointment Customer Service has always been amazing at Baron, but this time... well, I am not sure if they are hiring the best folks. I scheduled an appointment for a recall, for next week, and then received a text today to schedule this appointment. I called and talked to the "service manager" and was treated horribly, and the phone call ended with this representative telling me to take my car to a different dealer, and then proceeded hanging up on me. I am only giving 2 stars because of my previous experiences. When calling back, I spoke with a very nice lady, and she assured me that this is not the norm. I hate to say this, but if this guy is the "service manager", I do not know if I trust him with my recall. I just talked to BMW North America, and they let me know that there is not a recall on my vehicle, which makes this whole experience more shady. More

I’ve noticed after several visits that the service department runs very smoothly. as soon as you pull into the garage you’re always promptly and politely greeted by a service team member who asks why department runs very smoothly. as soon as you pull into the garage you’re always promptly and politely greeted by a service team member who asks why you’re there and offers help. More

Very friendly and knowledgeable people. The service was quick. They offered multiple options for getting me back to pick up the car when service was complete. Very satisfied with everything The service was quick. They offered multiple options for getting me back to pick up the car when service was complete. Very satisfied with everything. More

The staff and the services are excellent. The customer waiting room is sadly lacking for a brand like BMW. For people who come in with their laptops to wait and work there, there was literall The customer waiting room is sadly lacking for a brand like BMW. For people who come in with their laptops to wait and work there, there was literally no good place to sit. There were no Kleenex and very few snacks. In the women’s restroom one of the soap dispensers was empty. I know from personal experience that much lesser brands have way better client waiting lounges. Again for BMW I was surprisingly disappointed. But the staff was totally excellent, and so it was the service. More

Process was fast and seemless. Was in and out in less than 2 hours. Everything as promised Was in and out in less than 2 hours. Everything as promised More

Baron’s Showroom is beautiful, they have all the BMW models on display and their service is great. models on display and their service is great. More

My service advisor, Cooper Bratcher misquoted me on cost of repairs twice. I arrived at the service center to pick up my vehicle to find out that my bill is an additional $500 more than what Cooper quoted. of repairs twice. I arrived at the service center to pick up my vehicle to find out that my bill is an additional $500 more than what Cooper quoted. The technician repairing my vehicle, also put a hole in my radiator. More