Barker Buick GMC - Service Center

Quick and respectful employees Walked in 20 minutes later I was back on the road.very nice people was aked by a few employees if I was being taken care of ..highly recommended Walked in 20 minutes later I was back on the road.very nice people was aked by a few employees if I was being taken care of ..highly recommended More

Service Dept gives personal attention Gay treats me like family each time I am there. She goes above and beyond to help me out. They were very quick. Good job! Gay treats me like family each time I am there. She goes above and beyond to help me out. They were very quick. Good job! More

rear main seal , radiator issue updated me on the status of my vehicle . explained the issues. fixed the problems quick and worked to explain the invoice in detail so that I understo updated me on the status of my vehicle . explained the issues. fixed the problems quick and worked to explain the invoice in detail so that I understood the charges. More

Professional and efficient Everyone is friendly and eager to help. Professional and efficient; I was called and given updates often from Jacob in the Service Department. I wil Everyone is friendly and eager to help. Professional and efficient; I was called and given updates often from Jacob in the Service Department. I will definitely purchase my next vehicle at Barker GMC, and refer family and friends as well. More

Quick service. I dropped off my truck to have service work done for a recall notice for steering assist. While there I also requested service work with an oil change I dropped off my truck to have service work done for a recall notice for steering assist. While there I also requested service work with an oil change and tire rotation. all of this activity was completed in a short period of time, less than 2 hours. More

Not exactly happy Brought in to have onstar antenna replaced due to alert from onstar. Got my vehicle back the following day (Friday). No problem since they had to orde Brought in to have onstar antenna replaced due to alert from onstar. Got my vehicle back the following day (Friday). No problem since they had to order the part. Noticed the following day that the roof console where the antenna was installed is loose. Also found a black hex screw on the driver’s side floor mat. Brought vehicle back on Monday for that to be fixed. It was. After leaving the facility, I noticed a loud rattling from the DVD player on the ceiling. Upon inspection of the DVD player, I found a silver washer-type spacer on the floor mat in the back seat area. I called for the service manager on Tuesday and a message was taken and my phone number was left for contacting. Once he returns my phone call, I hope this issue will be resolved. More

Great Service! Was called by dealer about service needed and appointment was scheduled. Reception upon arrival was prompt and friendly. Was called when service was c Was called by dealer about service needed and appointment was scheduled. Reception upon arrival was prompt and friendly. Was called when service was completed and it was before estimated time. More

Quality Service Brought my other vehicle in for service. 2016 Jeep and received the same quality service as my 2018 GMC truck. Great people at Barker, fantastic!!! Brought my other vehicle in for service. 2016 Jeep and received the same quality service as my 2018 GMC truck. Great people at Barker, fantastic!!! More

Tire repair My GMC vehicles tires were not in stock at a GMC service center?!?!? This of course was not noticed until after the fact that they knew my car was co My GMC vehicles tires were not in stock at a GMC service center?!?!? This of course was not noticed until after the fact that they knew my car was coming in for a tire repair and my husband brought it in to be fixed. He waited 30 minutes for them to tell him they couldn't patch it, which I told them they wouldn't be able to because it was a huge bolt in my tire. I had to go back the next day to get it fixed. Ridiculous! I live 45 minutes away, wasted time, gas, and breath. It's not so much the people, it's the lack of communication. More

Disappointed Experience In the past I had great experiences with the service department. Upon buying a New Encore I figured I could rely on the same great experience in the s In the past I had great experiences with the service department. Upon buying a New Encore I figured I could rely on the same great experience in the service department. I recently had to bring my 2 year old Encore in for making some unusual noise it should not have been making. I informed my service advisor what the noise sounded like and where it seemed to be coming from. To be updated on my car I had to contact my service advisor. He was supposed to check on my car and get back with me but when I hadn't heard from him by 5:00 I called back he had left for the weekend. Another advisor was kind enough to check on my car and let me know what was going on. The car was there for a week and a half during that time my service advisor seemed to not care about good customer service or communication. The repair to my car by the service department was great. They found the problem and fixed it. They did their job and I'm please with that. But the experience with my service advisor was less than satisfactory. The advisor that stepped in to help out was great. She was very helpful and professional. More