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Barbera Autoland
Philadelphia, PA
905 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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905 Reviews of Barbera Autoland
February 17, 2022
OverviewReviewsUsed CarsServicesPhotosUpdatesProductsAbout Reviews from the web DealerRater 4.1/5 885 reviews Womply 4.2/5 2,303 reviews Carfax 4.4/5 195 revie CarsServicesPhotosUpdatesProductsAbout Reviews from the web DealerRater 4.1/5 885 reviews Womply 4.2/5 2,303 reviews Carfax 4.4/5 195 reviews Google review summary 4.4 ( Rich Jennings Rich Jennings Local Guide·1 review a day agoNEW !!!!!!!!!?!!ABSOLUTELY DO NOT SHOP OR HAVE A VEHICLE SERVICED HERE!!!!!!!!!! I HAD SERVICE 2 TIMES HERE AND BOTH TIMES DAMAGE TO VEHICLE TO NOT BE TOLD OF SUCH DAMAGE I NOTICED ON MY OWN.....PAST ISSUE WAS TRYING TO GET ANYONE TO HELP WITH THE CONCERN TO FINALLY GET A MANAGER WHO ALL SHE WANTED TO DO WAS YELL ON THE PHONE AS I WAS THE CUSTOMER WITH THE CONCERN...THERE IS QUITE A FEW PEOPLE WORKING HERE AND AT SOME POINT SOMEONE HAS TO TAKE CONTROL AND MANAGE THIS OPERATION..THE COMMUNICATION IS TERRIBLE AND ALL THE CONCERN FROM THE DEALERSHIP IS THE SURVEY..THEY BEG YOU TO GIVE GOOD GRADES ON THE DEALERSHIP SURVEY!! THERE ARE MANY OTHER DODGE/ JEEP DEALERSHIPS IN THIS AREA PLEASE SHOP SOMEWHERE WHERE YOU AS THE CUSTOMER GETS THE PROPER TREATMENT A CUSTOMER SHOULD BE TREATED WITH. PLEASE TAKE YOUR BUSINESS TO A BUSINESS THAT WANTS YOU TO BE A REPEAT CUSTOMER AND SHARE YOUR POSITIVE EXPERIENCE WITH OTHER POTENTIAL CUSTOMERS...WELL. IM HERE TO PLEASE ELL YOU DO NOT SHOP HERE!!!!!!!!!! More
by Richtori72
Employees Worked With
SERVICE
November 20, 2021
Poor service, poor customer service. The worst experience I have ever had two thumbs down. I purchased a gas tank for my pick dodge pick up truck Three months ago. . Never got a courtesy call email or corres I have ever had two thumbs down. I purchased a gas tank for my pick dodge pick up truck Three months ago. . Never got a courtesy call email or correspondence. so I called the dealership and they could not find or locate the part that I needed. So I then drive all of the way from Virginia to the dealership to get a refund and they did not want to give me my money back cash or check . Did not apologize nor even tried to help me with my situation . No explanation whatsoever I tried to speak to the head of the department as well as manager everyone refused to speak to me. I asked when I would get my money back they told me they don’t know . They will get back to me when they can . Do not do business with this dealership they are crooks More
by Gamareyenterprises
Employees Worked With
Pamela McMenamin
November 17, 2021
I'm not happy at all.We purchased a 2020 Jeep renegade I'm not happy at all. We purchased a 2020 Jeep renegade brand new and we have been told by many people that we were over charged for the vehicle as I'm not happy at all. We purchased a 2020 Jeep renegade brand new and we have been told by many people that we were over charged for the vehicle as it was a base model and not the trail hawk. Also, the 2020 Jeep renegade had tires that weren't right and they had shifting belts. We weren't even allowed to test drive the vehicle before purchase because of Covid-19 at the time. That day we noticed the alignment was off and a few weeks later we noticed a slight bulge in one of the tires sidewall. They started showing signs after a little while of driving that the tire had a shifted belt. We had figured out that all 4 tires had the same issues as the other 3 has that same tiny little line and started getting more noticeable as we drove the vehicle. We go back to the dealer as the vehicle is not even a month old and Shawn Warner scheduled an appointment over a month later and wouldn't or couldn't go any sooner so we had to wait with bad tires. Finally we get an appointment, Shawn Warner and his shop guy said "Your tires are bad we cannot align your wheels" and we said "We know this appointment was to replace them" so they wanted us to pay over $500 dollars for new tires and after arguing and everything else over the course of 2 weeks, Kelly Mckenna finally agreed to sell us 4 new tires that "Have a warranty". My problem is, how come the "New tires" that came with the "Brand new car" didn't have a warranty? Also Kelly Mckenna, gave us a deal that when we buy 3 at original price we get one free and no mounting costs but the day we went there we had to argue and ham and hall as Shawn Warner charged us for all 4 and we finally made a big stink about it in the office until finally Kelly Mckenna honored that but still didn't honor the free mounting. Now they wont even honor the tire warranty as one of the new tires have an issue now. I legit instructed my best friend to go to Gary Barbera because "Barbera Cares" and even goes around and saying that same thing but those people in his office all were complete and total xxxxxxxx and cannot keep they,re word for anything. Not one person wants to work with a single mother or even help. That place was disgusting. More
by User
Employees Worked With
Joe Donia, Kelly Mckenna, Shawn Warner, Jarvis Pinard-McKinney
July 28, 2021
My sales associate Kenny Nix is the best!!! I have bought 2 Jeep Grand Cherokees from Barbara Autoland and Mr. Nix has put me a great vehicle with a good price with no pressure! 2 Jeep Grand Cherokees from Barbara Autoland and Mr. Nix has put me a great vehicle with a good price with no pressure! More
by D.Wells
Employees Worked With
Warren "Kenny" Nix Jr.
July 05, 2021
Working with Brain Gutierrez has been a pleasure from my original lease, to purchasing my truck today. No hassle, no pressure, knowledgeable, and helpful. In process that is often stressful, and drawn out, original lease, to purchasing my truck today. No hassle, no pressure, knowledgeable, and helpful. In process that is often stressful, and drawn out, he listened to my concerns and wants, and made the deal happen as smoothly as possible. Thank you Mr. Gutierrez More
by J.Scott
Employees Worked With
Brian Gutierrez
June 02, 2021
My wife and I went to purchase or lease a new jeep and we are both disabled we had told the salesman before coming our income was ssdi and was told they would work with us .We went through two weeks of bein are both disabled we had told the salesman before coming our income was ssdi and was told they would work with us .We went through two weeks of being passed from salesman to salesman and got nothing accomplished.They pulled my credit 5 times and we got nothing but the run around .we were going to put down 8000 on a lease but that made no difference we will never go back there and go somewhere we will be treated better and more professionally .They waisted our time over and over again .I hope Gary barbera knows how badly we were treated . More
by Mark
Employees Worked With
Finance manager
May 09, 2021
Mark Psoras is a great person! We had a very good experience with the GB Team. They are very efficient and always helpful! I get a new Jeep every other year from GB! My experience has been a dream co experience with the GB Team. They are very efficient and always helpful! I get a new Jeep every other year from GB! My experience has been a dream come true! More
by Guru Patel
Employees Worked With
Mark Psoras
May 02, 2021
Joe Eisen made us feel welcomed and comfortable and helped us get our dream car Everybody was very friendly and came to congratulate us . An awesome experience. helped us get our dream car Everybody was very friendly and came to congratulate us . An awesome experience. More
by Kenny
Employees Worked With
Sheena Reilly, Joseph Kerrigan, Pete Shelton
April 03, 2021
Jose Rodriguez and Mark Psoras were very professional, knowledgeable and friendly. Mark took his time to explain the trucks and helped us make a final decision. Jose was determined he wouldn’t let me le knowledgeable and friendly. Mark took his time to explain the trucks and helped us make a final decision. Jose was determined he wouldn’t let me leave without a truck!! I walked out with a new 2021 Ram with a price better than initial quoted!! I highly recommend going to Barbera Autoland for the people, the quality vehicles and cost!! Plus they feed you snacks the entire time. More
by Dream610
Employees Worked With
Mark Psoras And Jose Rodriguez, Sheena Reilly
March 27, 2021
Kennynix 5 star service at auto land so glad I went for new car . Very friendly pleasant patient. Will check with family and friends and send due to good service . new car . Very friendly pleasant patient. Will check with family and friends and send due to good service . More
by Reneegardner1023
Employees Worked With
Warren "Kenny" Nix Jr.
