Barber Honda

Horrible dealership, horrible managers, horrible experience Matt Lopez is rude and condescending and they let him become a manager of the online fleet? WHY? ! Do not let him attempt to sell you a car he is a c Matt Lopez is rude and condescending and they let him become a manager of the online fleet? WHY? ! Do not let him attempt to sell you a car he is a complete liar. I had been communicating with him online through email regarding the lease of a new Honda Pilot, or Odyssey as we needed a bigger vehicle. We had $3200 to put down plus my husband was trading his 2002 Toyota Camry in which was ranked at 2900 in good condition and about 2500 for fair condition. I told him around what time I would be coming down and that we would be there Sat. he gave me his cell and told me to call him when we were on our way. I emailed him to remind him, I called his cell it went to voice mail I left a message, and then I called the dealership to check if he was in that day no one knew and they kept putting me on hold. Finally I just showed up in person. He was not your typical sales guy at all. Usually sales people are very hospitable, polite, look you in the eye etc. This guy barely looked me in the face when he was talking to me. He didn't even remember who I was or any of our previous discussions, I might as well have asked for anyone on the floor that day. When he did show me a pilot he just unlocked it and stood there, no explanation of what is great about, what features it has etc, talked very fast like he was in a hurry to get us out of there and was real short with his answers to any of our questions, he kept walking off way up ahead of us and we had 2 kids in tow, just rude and came off as an arrogant a$%#&*. He just didn't seem eager for our business at all. Then after briefly looking inside of a Pilot my husband had asked if we could see the Odyssey, instead of showing us what we were looking for he just showed us the floor model which is the most expensive one with all the bells and whistles. He literally walked away and disappeared while we were looking at the van. Then says he needs to have our trade in inspected. He comes back and tells me that not only will we not be getting the $2900 for the trade in but that it is in fair condition cause the tires are balding and that is KBB value is around $1500 that is funny cause I looked up both good and fair values and they were both in the 200 range. Then the kicker he tells us he can't even take our trade in cause we have to get it smoged. After his complete lack of salesmanship and his attitude like he was doing us a favor by giving us his time I was relieved to hear I would not be buying form him. I then called later and spoke to Biannca and told her nothing, I just said I had a trade in and it needs a smog check and could I trade it in as is or would I have to pay for the check first, she said "no we can take it as is just bring it down and I can see what I can work out for you" Matt Lopez outright lied to me saying that the dealership can't take in trades that need smog and we would have to pay for that to be fixed first before he would be able to help us and basically told us bye. I love my Honda Accord that I bought when I lived in AZ. and the dealership out there was amazing, then I move her and experience this crap hole. If any knows any ACTUAL salesmen that work at BARBER let me know cause I really love Honda's but this is the only xxxx hole of a Honda dealership we have in Bakersfield. I'll drive out of town if need be to find a good dealership with salesmen who actually want my money. ****EDITIED 4/13/15 I left a message with the general manager and never got a call back, but he did reply to me on Yelp only to say he still wanted my money and that Matt would no longer be helping me. When I emailed him asking why I was lied to and why Matt told me what he did I never got a response. Pretty much what I expected from Barber Honda. I drove 2 hours to Lancaster to get the service I deserved and got a great deal on a new Odyssey we are thrilled with our purchase and the customer service we received. Imagine that our salesman actually knew who we were when we arrived and we got all the details on the functions of the Odyssey and test drove 2 models. Which we never even got from BARBER HONDA. We weren't there more than 20 min before Matt was pushing us out the door. Thank you Lancaster Honda you guys were awesome. More

The worst experience with a dealership ever! The sales guy was super rude and condescending. He would get so flustered when I asked questions and did not want to answer them, he got loud with me and even guy was super rude and condescending. He would get so flustered when I asked questions and did not want to answer them, he got loud with me and even tried to talk over me to my partner pretending I was not there. Horrible experience, they had a car sale with us just because we had our heart set on a Honda. Of course we did not purchase on that day because of the terrible customer service we received from Barber Honda more so from the sales person Andre Alame. If you want a good buying experience I suggest you go out of town. More

Fast service and a very friendly staff that works with you. That make you feel at home and like your car is in good hands. The work was done exceptional and in no time I was on my way home, I even got my you. That make you feel at home and like your car is in good hands. The work was done exceptional and in no time I was on my way home, I even got my car washed for free out of the service. These guys are great. More

I had to take my Honda in to get a new transmission and replace the power steering pump and a new switch for the driver's seat. Overall the experience I had was prompt and efficient, I was provided a renta replace the power steering pump and a new switch for the driver's seat. Overall the experience I had was prompt and efficient, I was provided a rental car for the couple of days which was very convenient so that I could still be able to do daily stuff. I appreciated the service and courtesy from this service department and I recommend that if you are in the area and need to get your honda serviced this is the place to go. Thanks!! More

It was time for a oil change and a 30,000. mile service on our 2009 Honda Pilot, my husband suffers from health problems, he was not happy that this was on our todo list as he was in pain. I was the one w on our 2009 Honda Pilot, my husband suffers from health problems, he was not happy that this was on our todo list as he was in pain. I was the one who takes the Honda in for service on most trips. I told him, don't worry they take great care of you, get you right in and they take care of you. We arrived and just like my other trips to the express service dept. they let us know what we needed, explained it to us, answered our questions, then went to work. My husband and I enjoyed a cold bottle of water that was there for customers, before we knew it we were ready to go. Mr. Lee Perez: The Express Service Adviser, always takes care with customers, as I sat their I watched and listened to how professional he is, and how he takes time for people. We LOVE our Honda and the Express Service Dept. This is the only Service Dept. that I have gladly taken my own car into. Thank You, Betty Brooks More

It was a great experience to arrive in the early am on a Saturday to such great service as well as upbeat and friendly people. Dustin went out of his way to get me in and out as quickly as possible. I have Saturday to such great service as well as upbeat and friendly people. Dustin went out of his way to get me in and out as quickly as possible. I have to drive wire a ways to have my car serviced at the dealership and the service I received makes it all worth it! More

Excellent, professional staff and service. Class act dealership for honoring the American Veterans with free oil changes. I will be coming here when in the market for a new vehicle. Every single perso dealership for honoring the American Veterans with free oil changes. I will be coming here when in the market for a new vehicle. Every single person was friendly and courteous. My only complaint: Dustin is a Cowboy's fan!! Go Steelers!! More

I heard about the free oil change for veterans while buying a part for my visor. I arrived and was greeted with a smile by a young female. She directed me inside where Dustin Kryger took my informatio buying a part for my visor. I arrived and was greeted with a smile by a young female. She directed me inside where Dustin Kryger took my information. My wife was there to pick me up and I had a coffee and pastry. I received a call one hour later to say my Accord was ready. When I arrived I was again greeted by smiling faces and several of the staff now had on t-shirts with either Marines or Army on the front, very nice. A different gentleman assisted me getting my keys and as I was leaving, Dustin thanked me by name. As I was leaving I was given a choice of a tri-tip sandwich or a hot-dog and drink. I was very impressed by the staff and service and will definitely recommend Honda to all I speak to in the future. This is the third Honda I've owned. It has been a long time since I have seen this type of hospitality and thank you for your generosity and tribute to the military. More