Banks Chevrolet Cadillac Buick GMC - Service Center

Banks Dealership is awesome, A Community of Lady's and Men who come together in one heart and one mind caring about the Customer,Banks is all the best interest of the customer,My wife and I bought a Yukon Men who come together in one heart and one mind caring about the Customer,Banks is all the best interest of the customer,My wife and I bought a Yukon from Banks,Our salesman Mr. Whitney, Mr. Otto worked hard to get us into our dream car,We bring our Yukon to be serviced at Banks,and My Rick is the Service Manager and He is awesome,Mrs. Rachel is amazing,...But to be Honest Everyone at Banks has a role to play that is important, From the Leaders to the salesman and Ladys,to all the men and Ladys technicians,to the men and Lady's who detail the Customer's cars....THANK YOU VERY MUCH..... More

Very professional, no waiting for someone to attend to your needs. Comfortable waiting situation. Very happy with this dealership your needs. Comfortable waiting situation. Very happy with this dealership More

We always have our service done at Banks and it is always a positive experience. The staff is friendly and professional, and the work is always well done. a positive experience. The staff is friendly and professional, and the work is always well done. More

The new vehicle I purchased came off the lot with some paint imperfections. When I brought this to the attention of the salesman, he arranged for it all to be taken care of. I had a courtesy vehicle for t paint imperfections. When I brought this to the attention of the salesman, he arranged for it all to be taken care of. I had a courtesy vehicle for the whole time the truck was in the shop. There were some other questions and concerns I had that ended up being minuscule but were still handled professionally and with consideration. More

Pleased with the service I received for the oil change and tire rotation. Was told it would be a a bit over an hour and it was. Was first of 2 free oil changes I was entitled to for buying the car. Happy and tire rotation. Was told it would be a a bit over an hour and it was. Was first of 2 free oil changes I was entitled to for buying the car. Happy overall. More

I’ve always had a fantastic experience at Banks. We’ve been bringing our cars to them for years and they are honest, reliable and transparent. They always take the time to fully explain any issues f We’ve been bringing our cars to them for years and they are honest, reliable and transparent. They always take the time to fully explain any issues found, and what your options are. Their basic care is always reliable, although wait times can be a bit long for things like oil changes and tire rotations. Waiting area is comfortable, has WiFi, free coffee and a cafe. Even with the wait, I only trust Banks to service my car. More

I was so impressed by Kyle’s honesty and patience while purchasing my car. Since it was a used car I’ve had to bring it in a couple times for service under the 1 year warranty. The quality of work and the purchasing my car. Since it was a used car I’ve had to bring it in a couple times for service under the 1 year warranty. The quality of work and the niceness of front desk staff is unmatched. I’ll definitely be sticking with Bank’s More

Great service. Friendly staff. I dropped off my car for the afternoon and used the shuttle service. They were back when I got out of work to bring me back to the de Friendly staff. I dropped off my car for the afternoon and used the shuttle service. They were back when I got out of work to bring me back to the dealership. Both shuttle drivers were prompt and friendly. More

One of the worse dealerships and service departments EVER! Son purchased a vehicle there, customer service was good until you leave. He would use the dealership for ALL service items, truce started to h EVER! Son purchased a vehicle there, customer service was good until you leave. He would use the dealership for ALL service items, truce started to have issues they said it was nothing, cleared out the codes. Then he drove it trouble started again could not go over 35 mph & 2500 RPM, took it there and said it needed an oil change. WTH is that, left dealership and 2 days later the same issue after he was up there to get his tires (was there twice in one week and while fixing one issue had to come back 3 days later to get tires installed! Well Sunday came and her we go again, we take it up there and they said it is now some value issue. Meanwhile they HAVE NO IDEA WHEN PARTS WILL COME IN and told him to get a rental. BTW the first time he started walking to Enterprise to get a rental because THEY WERE TOO BUSY TO TAKE HIM & SAID THEY HAD NO ONE TO TAKE HIM! He winds up on the 2nd visit to get a rental which was a costly item and had to get one all the way in Manchester. With that said my son went out and purchased another vehicle because the cost of a rental was more than purchasing another vehicle. Meanwhile I called the dealership to speak with the General Manager Bill and guess what ON VACATION (to this day no phone call from him). Spoke to the Service Manager who attempted to help but still NO HELP. My son and I went up there to empty his vehicle since we had no idea when it would be repaired (and no phone calls on update). Vehicle was parked in the back lot not even in a spot just thrown in the back parked crooked and in the way that someone could have broken into it or damaged it. I have been a Sales Manager, Business Director for over 18 years and if we had anyone that treated a customer in the manner that my son or myself they would be fired. It was amazing for my husband has purchased his Denali there over 85K, our friends - NEVER AGAIN, and my son who works for a very prestigious construction management company with many, many sub contractors who patronize at Banks WILL NEVER GO THERE AGAIN or PURCHASE AGAIN. The worse and I mean the worse service, even when the people that work there say the same. Makes me sick that in today's day and time that customer service is non existent still in this industry. The the kicker he had to pay $952.00 to get his vehicle back. I do not need to protect my 46 year old son, but after being in this industry for over 18 years I know how things work and this is totally UNACCEPTABLE, SHAMEFUL on the way of communication and not caring. Eileen Powers More

I made my first purchase in 1973. I have bought several vehicles over the years. I have been pleased 99% of the time. I have bought several vehicles over the years. I have been pleased 99% of the time. More