Banks Chevrolet Cadillac Buick GMC

Banks used to be a great dealership. It seems as though they have forgotten about how they became a great dealership...the customer. I called them on July 31st to schedule an appointme It seems as though they have forgotten about how they became a great dealership...the customer. I called them on July 31st to schedule an appointment. They said they would check for the parts and call me back, which they did. They said they had the parts in stock and it would cost $330 to do the job and scheduled me for the 9th. The service adviser called me on the 9th to verify the job and said he would call back when he got my truck in and had a chance to verify the work. I was finally able to reach him at 3:00. He advised me that they did not have the parts on hand and that the they could work me in next week. The job was now going to cost $1400. Why did I have an appt if they had no plan to do the job and how could the estimate be that far off. I also had asked them to check the rear to see if it needed pm'd or a repair. They never looked at the rear. I checked the bolt and they never opened it to check the fluid. I told them they could not keep my truck over the weekend. They said they would have the manager call me back, which he has not and charged me $82 to not do anything that I asked. More

They were very Fast and friendly everyone was helpful tand it made the process very easy tand it made the process very easy More

Great service and attention to detail. Services are done in a timely fashion and updates are provided. Banks is definitely worth our 40 minute commute! Services are done in a timely fashion and updates are provided. Banks is definitely worth our 40 minute commute! More

Banks is the best! I leased my new Equinox in June and one month later we were back...buying a new car for my wife. She loves her new Buick and it drives incredibly wel I leased my new Equinox in June and one month later we were back...buying a new car for my wife. She loves her new Buick and it drives incredibly well. Seth was extremely helpful as always. We had to wait a few days for the second key to be ready. When I got there for my appointment Seth took the car from the line and it went directly to service. We had the keys and car back in no time. Service above and beyond in my book! Now both of our vehicles will get Banks' great service too. Always love the clean car after each service! We both highly recommend Seth, and all of the friendly people at Banks. A pleasure doing business there. More

One of the more pleasurable vehicle buying experiences that I can remember . Keith was professional, polite and easy to deal with. Very happy and plan on buying again from Banks. that I can remember . Keith was professional, polite and easy to deal with. Very happy and plan on buying again from Banks. More

Great experience with Banks! Salesman was very good, professional, knowledgeable. We will go back to Banks for future purchases! Salesman was very good, professional, knowledgeable. We will go back to Banks for future purchases! More

The customer service is always great every time our vehicle is in for service. I would highly recommend both the sales and service departments. vehicle is in for service. I would highly recommend both the sales and service departments. More

The good salespeople they listen to what you have to say and they find what you want. and they find what you want. More

Service waiting area very clean and comfortable to wait in. Scheduled service went just as planned and promised. Would recommend and go back. in. Scheduled service went just as planned and promised. Would recommend and go back. More

Jake was an absolute legend. Deal went flawlessly. Car was ready for pickup in under 24 hours. Deal went flawlessly. Car was ready for pickup in under 24 hours. More