Banks Chevrolet Cadillac Buick GMC

Left my Cadillac off at Banks Cadillac in Concord NH for work over about a 4 day period. When I picked it up it had 114 more miles on it! My wife and I checked mileage as we always do when we leave a vehicl work over about a 4 day period. When I picked it up it had 114 more miles on it! My wife and I checked mileage as we always do when we leave a vehicle over for more than a few days. We also noticed the missing gas. Service advisor also confirmed the milage was 114 more than when it arrived. When I could not reach the owner, to report this, I contacted the Service Mgr by name of Gauthier. He basically said that his service advisor, my wife, and I all saw the wrong milage. I only brought it to his attention so he could prevent it from happening in future, accept responsibility and apologize. I asked for nothing in return. Instead he handled matter in a manner that placed a devisive wedge between his staff and this customer. He basically called me and my wife liars! I also CLEARLY requested to have my vehicle stored in doors. Gauthier said they did not recall my request. This was the worst case of denial, cover up, and "customer service" I have ever received! This might be the level of service expected from a third world communist dealership but not from a Cadillac Dealership. I was waiting for the GM rating card but never got one. Wonder if Banks Cadillac "forgot" to send my repair info to GM??!! More

I encountered this dealership on my quest for a Chevy truck. They were courteous and very willing to come to a deal both of us could agree on. I've had the truck now for over a week / 1,000 miles and hav truck. They were courteous and very willing to come to a deal both of us could agree on. I've had the truck now for over a week / 1,000 miles and have had no issues whatsoever. It's been taken through gridlock traffic for hours, long distance highway, up and down hills, not even a peep... so, I'll say they truly did sell me a good truck at a great value. More

Very easy to deal with, no high pressure, no holding your keys for ransom, great price. Wayne was very knowledgable of the product he was selling, and if he didn't know an answer he would say so and find the keys for ransom, great price. Wayne was very knowledgable of the product he was selling, and if he didn't know an answer he would say so and find the answer. Highly recommended for purchase. More