Banister Nissan of Norfolk

Horrible service I have a fix under warranty and it took two weeks to even get a call back after my initial consultation. Then once parts were ordered it took another I have a fix under warranty and it took two weeks to even get a call back after my initial consultation. Then once parts were ordered it took another week. Once my car was finally in the shop another problem was found and I left my car to be fixed and did not hear from them for over a day after leaving messages asking about when my car would be ready. Communication is very poor and many messages went unanswered. More

Dont use the service depatment I took my 2014 Nissan Versa Note to Nissan of Norfolk for about a year for regular maintainence. I have had two bad experiences with the serivce depa I took my 2014 Nissan Versa Note to Nissan of Norfolk for about a year for regular maintainence. I have had two bad experiences with the serivce department. I took my car for an oil change and presented a coupon for free tire rotation only to get home and find out they did not rotate the tires. I guess they thought I wouldn't notice. I called the service department they said it did not need to be rotated. My tires had not be rotated for more than 6 months and in that time I had taken two long distance trips. My latest experience I bought a new Nissan Sentra which I was very pleased with the sales department. I took it back three weeks later for the free car wash and they scratched my car door and gave me a run around as to who is resposible Nissan or the car wash. I bought it to the attention of the sales person and sale manager when they gave me my car. I was sent on a wild goose chase between the Car wash manager and Nissan service manager of which neither returned my calls. I wont use the service department anymore. I'm done. Make sure you check your work and your car after service. Dont expect a response from them unless you complain directly to Nissan Consumer Affairs. More

Service and sales Most trusted dealership in Hampton roads as far as service and sales is concern. The dealership's staff in service are truly exceptional in doing thei Most trusted dealership in Hampton roads as far as service and sales is concern. The dealership's staff in service are truly exceptional in doing their jobs. More

Thank you again Erick A. thank you, again for helping my daughter and my son in-law on their Nissan Rouge, as of now they are station on Camp Pendelton Ocean side Cal Erick A. thank you, again for helping my daughter and my son in-law on their Nissan Rouge, as of now they are station on Camp Pendelton Ocean side Cali, and hoping i will see you also soon :-) More

Great people, great customer service My car was totaled due to flood and had to get a new one. Our agent Erick Aquino helped us out thru the entire process. It was our 2nd time dealing wi My car was totaled due to flood and had to get a new one. Our agent Erick Aquino helped us out thru the entire process. It was our 2nd time dealing with him in the same location and we're always satisfies with his service. Keep up the good work Erick! More

Lovely experience with Nissan of Norfolk Eric & Alex were very genuine and nice when helping me with the process of trading in my jeep &a helping with a gas- saving vehicle ! Thank you Nissan Eric & Alex were very genuine and nice when helping me with the process of trading in my jeep &a helping with a gas- saving vehicle ! Thank you Nissan of Norfolk! More

Good customer service Good sales rep specially Mr Erick Aquino He always smile to the customers and willing to help to get whatever customers needed. He is outstanding sale Good sales rep specially Mr Erick Aquino He always smile to the customers and willing to help to get whatever customers needed. He is outstanding sales representative and he got can do attitude. More