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Banister Nissan of Norfolk
Norfolk, VA
235 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 235 reviews
October 13, 2017
Best Experience EVER!!! If you are ever in Norfolk or the surrounding area and are in search of a car, this is the place to go. Eric Turner greeted me with a smile and made m If you are ever in Norfolk or the surrounding area and are in search of a car, this is the place to go. Eric Turner greeted me with a smile and made my first car purchase experience something I'll never forget. The amazing staff and the wonderful customer service made me feel at ease when making my purchase. Trust me, this is the place to go. More
by JaNae Emerson
Employees Worked With
Ray Sims, Eric Turner
October 02, 2017
Horrible Service Experience I made a 4:00 PM service appointment online. Upon arrival for my appointment, I was told I didn't have one in their system. Additionally, I was told I made a 4:00 PM service appointment online. Upon arrival for my appointment, I was told I didn't have one in their system. Additionally, I was told that there was no way that the system could allow me to make a 4:00PM appointment. It was at that point that I showed the service consultant one of many text message reminders, so this shows their initial lie. After I was told I would be "squeezed" in as if I didn't have an appointment in the first place, I sat in the waiting room for two hours up until closing at which I was told that they wouldn't be able to inspect my car. This is honestly the worst experience I've ever had with Nissan of Norfolk, and I don't plan on returning. I will start taking my business elsewhere. More
by Cabz00
Employees Worked With
Michael Komives
August 02, 2017
Rental Department My rental experience with Nissan of Norfolk was, by far, one of the most efficient and friendliest car rental processes I've experienced. I had just My rental experience with Nissan of Norfolk was, by far, one of the most efficient and friendliest car rental processes I've experienced. I had just arrived from Michigan where my connecting flight was delayed several hours and upon my arrival found out my luggage was lost in route. It was a treacherous day! However, I have to say, Denise Barnes was an absolute delight! As I told her my story, she said with a smile, and I quote, "You sit back and relax and I'll make this as quick and simple as possible." And she did just that. She gave me a cup of coffee, then my contract and before I knew it, I was on my way! Her kindness, efficiency and professionalism was a welcome end to an otherwise exasperating day! She saw the person, not just the customer. Denise, thats what's up! More
by Kim Leavell
Employees Worked With
Denise Barnes
June 15, 2017
Great salesman's ship. Antonio gates its right.He is very pleasant to talk with and friendly. He works very hard for his Nissan family as well as his own family. All around Antonio gates its right.He is very pleasant to talk with and friendly. He works very hard for his Nissan family as well as his own family. All around a great guy. More
by Thomas Harris
Employees Worked With
Antonio Cochran
April 11, 2017
Best Car Buying experience EVER! Mr. BRANCH knows his stuff about cars. Hes not only looking to sell you a car but offers his honest opinion and gives you the best deal that works for Mr. BRANCH knows his stuff about cars. Hes not only looking to sell you a car but offers his honest opinion and gives you the best deal that works for you. I respect honesty and great customer service and Mr. Branch went above and beyond my expectations. I will continue doing business with him for future purchases. More
by Celebrithyduh
Employees Worked With
Bernard Branch
April 05, 2017
One Happy Customer With this being my first car buying experience, I was a little nervous walking into the dealership. But Mr.Branch and the Nissan staff made me feel r With this being my first car buying experience, I was a little nervous walking into the dealership. But Mr.Branch and the Nissan staff made me feel right at home! I'm so grateful to Nissan of Norfolk for making this experience one to remember! More
by Maegan24
Employees Worked With
Bernard Branch
April 03, 2017
Thank you Soooo much!!!!! Big shout out to Nissan of norfolk especially Erick!!!!awesome staff !!!! Could not be happier with the whole buying experience Need a new car go see Big shout out to Nissan of norfolk especially Erick!!!!awesome staff !!!! Could not be happier with the whole buying experience Need a new car go see Eriick Aquino!! More
by Happy girl
Employees Worked With
Erick Aquino
March 27, 2017
So nice I came back twice! I had recently purchased a new car from them a little over a year ago but due to a growing family I needed an upgrade. They worked with me and put me I had recently purchased a new car from them a little over a year ago but due to a growing family I needed an upgrade. They worked with me and put me in a crossover I love. My sales lady Kristal was awesome, she kept things going smoothly and my husband and I at ease. Thank you for the hospitality! More
by Kc
Employees Worked With
Kristal Branch
February 28, 2017
Nissan of Norfolk 2016 customer As a first time buyer, my experience was really great and I received excellent customer service. Really great to know that there are people like Bern As a first time buyer, my experience was really great and I received excellent customer service. Really great to know that there are people like Bernard Branch at Nissan of Norfolk who really value their customers! I love my 2015 Nissan Sentra and plan on returning to Nissan of Norfolk to purchase a New Pathfinder in a few years after I am ready for a second vehicle. Wouldn't buy a car anywhere else! More
by Kortni
Employees Worked With
Bernard Branch
February 27, 2017
Jesus is still in the blessing business! Amen?! Praise Jesus!!! I had a great experience ! Kristal "BossLadyofKarz" Branch was excellent, knowledgeable and really worked with me!!! Now I'm giving G Praise Jesus!!! I had a great experience ! Kristal "BossLadyofKarz" Branch was excellent, knowledgeable and really worked with me!!! Now I'm giving God the glory and singing the praise for my new Sentra SV!! Thank you Jesus and thanks Ms Kristal!!! More
by Savedharmon1
Employees Worked With
Kristal Branch, Frank V. John, Jr.
