Banister Nissan of Norfolk

This was the most delightful car-buying experience I've ever had. So much laughter, a great deal, and they even gave me a big Christmas bow to put on top of my car for a picture! Wayne was extremely know ever had. So much laughter, a great deal, and they even gave me a big Christmas bow to put on top of my car for a picture! Wayne was extremely knowledgeable about the vehicle, its previous owner, and took outstanding care of my purchase. I could tell from the environment of the store that the entire staff has a real team spirit and work very well together. That's important! This place wasn't like a factory, but a comfortable place--no pressure--and everyone was just delightful. I cannot recommend this place enough to buy a new or used car. More

We had a great experience buying a new Nissan Murano at Charles Barker Nissan this past week end. Mallin Alexander was very helpful and at the same time not pushy at all, which is so refreshing! He took th Charles Barker Nissan this past week end. Mallin Alexander was very helpful and at the same time not pushy at all, which is so refreshing! He took the time to explain the features of the car, helped me connect the Blue Tooth system to my phone, and was really pleasant every step of the way. We got a good price and the negotiation was very friendly. I like the fact that the staff at Charles Barker Nissan mentioned the various services that we could buy in addition to the car without being pushy about it. In my past experiences with other dealerships, they tend to do a hard sell on additional options, maintenance contracts, etc. and don't take "no" for an answer. More

the sales person was awesome, she had outstanding customer services and did everything possible to keep my wife and I comfortable during our new vehicle purchase at your dealership. customer services and did everything possible to keep my wife and I comfortable during our new vehicle purchase at your dealership. More

This was the first time i have been at a dealership and did not feel pressured to buy. Mr. Stone was easy to relate to making my choice to purchase very easy. did not feel pressured to buy. Mr. Stone was easy to relate to making my choice to purchase very easy. More

On 26OCT I made an appointment for 10:00 on 27OCT. I only a month ago moved down here for Georgia and my 2010 Maxima had started to loose acceleration after I would stop at points(stop signs, stop lights, et a month ago moved down here for Georgia and my 2010 Maxima had started to loose acceleration after I would stop at points(stop signs, stop lights, etc). Upon arriving to the service center I was asked if I had an appt and replied yes 10:00. After waiting over 2 hours I asked about the status of my vehicle and after a couple minutes of the service advisor going to check on it. I was told that it hadnt even made it into the shop..also that I didnt even have an appointment!!!! Okay if there was no appointment in the system, why allow me to sit in the dealership for over two hours and not tell me. There was nothing even told me about no appointment when I checked in. Isnt the appointment verified once i arrive? If not it should be. I reported this to the service manager who could seem to care less. He stated that the people with appointments from 0730-1030 had to be taken care of ...uhhh hello..I had an appointment at 1000!!!!! i mean try to figure out what happened to my "missing appointment" but that didnt seem to be a priority..I would never return to this dealership for ANY REASON at all. I didnt feel like I was being taken care of and 2hours of my day was just wasted for NOTHING!!! More

The dealership was very friendly and everyone there treated us like we were family, our rep Wayne was the best and possessed very high interpersonal skills as well as knowledge of all vehicles on the l treated us like we were family, our rep Wayne was the best and possessed very high interpersonal skills as well as knowledge of all vehicles on the lot we had questions on. More

Jawanda was really accomodating and helpful. Took us through all the vehicles my son was looking at before helping us get him into the vehicle he wanted. Very professional. The contract signing process through all the vehicles my son was looking at before helping us get him into the vehicle he wanted. Very professional. The contract signing process took a little longer as I feel we were being pressured a little for the extended warranty but all in all a good experience. More

I have had the honor to have conducted business with Donovan Stone. From the moment we arrived at the Military Hwy Nissan dealership, Mr. Stone was very professional. It was a very rainy day but that di Donovan Stone. From the moment we arrived at the Military Hwy Nissan dealership, Mr. Stone was very professional. It was a very rainy day but that didn't stop Mr. Stone from showing us all the different vehicles that were available for my family. We gave him our budget and he found us a brand new 2011 Pathfinder that we could afford. He was very straight forward and honest. I would strongly recommend this dealership and his services to anyone! - The Bennetts More

An exceptional experience - we'll be back With two (2) older SUVs and a teenager seeking her permit next week, I'm sure we'll need future vehicles, so I am sure we will be back! older SUVs and a teenager seeking her permit next week, I'm sure we'll need future vehicles, so I am sure we will be back! More

Thought I was getting decent sales customer service, but after multiple issues with Doug and incorrect information regarding financing I was becoming disappointed. Furthermore, when I finally laid out exac after multiple issues with Doug and incorrect information regarding financing I was becoming disappointed. Furthermore, when I finally laid out exactly what I wanted I was told it was possible and then told later it wasn't. Finally, I got tired of being played and called another dealer (Chesapeake) and over the phone within an hour had exactly what I wanted for a cheaper price than I even asked for! Doug hadn't been able to do this in the two weeks I had dealt with him. Lastly, when I let Doug know I went to another dealer and got what I wanted, his response was lies and poor interaction within the realm of customer service. I would not recommend this sales person to anyone. He is the type we all try to avoid dealing with but has a good way of making it appear otherwise at first. Overall, don't ever listen to a sales person regarding finance stuff and if it takes to long to get what you are requesting go someplace else! More