Banister Nissan of Norfolk

I knew I wanted a car, and went on the lot and met Jewonda Bright. She was very pleasant and knowledgable about the car! I had only seen a picture of the 2012 Nissan Juke, but after the test drive Jewonda Bright. She was very pleasant and knowledgable about the car! I had only seen a picture of the 2012 Nissan Juke, but after the test drive and seeing all of the feature, I was hooked! I brought the car, although I was never pressured! She explained all of the features to me, and after I brought it, called me a couple of times @ home to see how I was enjoying the car! What a wonderful buying experience More

Completely helpful sales staff, friendly without being gushy, knowledgeable and thorough but no pressuring or rushing. Also did not pester between visits to dealership. Able to get the price I was willi gushy, knowledgeable and thorough but no pressuring or rushing. Also did not pester between visits to dealership. Able to get the price I was willing to pay for vehicle available same day. More

VERY PROFESSIONAL, INFORMATIVE AND STRAIGHT FORWARD PROFESSIONAL EXPERIENCE. KEEP UP THE GREAT WORK WAYNE AND THE CHARLES BARKER TEAM NORFOLK NEEDS THIS QUALITY! YOU ARE DEFINITELY NORFOLK'S SMILE PROFESSIONAL EXPERIENCE. KEEP UP THE GREAT WORK WAYNE AND THE CHARLES BARKER TEAM NORFOLK NEEDS THIS QUALITY! YOU ARE DEFINITELY NORFOLK'S SMILE MAKERS! More

Jawanda was a pleasure to do business with. She was knowledgeable, friendly, and understanding of the concern of purchasing a new vehicle. Overall a great experience. knowledgeable, friendly, and understanding of the concern of purchasing a new vehicle. Overall a great experience. More

Fair price and I was in and out in about 2 hours! Not too much pressure like you usually get with salespersons. I will go there again when I need another car. too much pressure like you usually get with salespersons. I will go there again when I need another car. More

Very pleasant and professional experience. This is the second vehicle we have purchased from Charles Barker Nissan and Sidney Colon (sales) was a real pro during both. No heavy pressure tactics, lots of i second vehicle we have purchased from Charles Barker Nissan and Sidney Colon (sales) was a real pro during both. No heavy pressure tactics, lots of info and very responsive to our changing schedules. The first vehicle purchased in Dec 2011, had a significant service requirement in the first 5 weeks, the problem was immediately identified, fixed under warranty, with no fuss, without a scheduled appointment, super. Nice waiting area and appreciated the complementary drinks for customers. Overall a great experience. More

My past and present experiences with Charles Barker Nissan Service Dept. were very unpleasant and unprofessional when dealing with the service writer specifically. It is apparent to me that the service Nissan Service Dept. were very unpleasant and unprofessional when dealing with the service writer specifically. It is apparent to me that the service dept. has a lack of professionalism and concerns about the customer. My experience that I lived through in late March of 2012 with the service writer was atrocious. I brought to his attention an issue with the paint on my roof of a 2007 Nissan Frontier. It is not a "Huge" issue, but I believe that the paint should not be peeling off to reveal bare metal in such a short amount of time after purchase. The service writer became frustrated immediately and shrugging his shoulders and stated " It must have been my fault" and was not willing to help me in any way shape or form or assist me in presenting the issue to the appropriate individuals to rectify the situation. More

I have bought 3 cars from Bill and Brian Clark at Charles Barker Nissan. They have been so amazing and helpful to me. Bill is one of the nicest humans that I've met. Keep up the good work ! Charles Barker Nissan. They have been so amazing and helpful to me. Bill is one of the nicest humans that I've met. Keep up the good work ! More

Jay saw smooth and professional in her knowledge, and service to helping me find the right vehicle. I can truly saw that all of the sale people were very helpful in getting the job done, and making sure service to helping me find the right vehicle. I can truly saw that all of the sale people were very helpful in getting the job done, and making sure we got what we were looking for in a great car!!! I would/will my friends about the wonderful job "Charles Barker", and your sale personal did for us. I actually came to your dealership looking for one car, and ended up finding a totally different vehicle. Jay, told us that car dealerships are totally changing the way the sales people are doing their jobs these days, and I could see the difference. All I can say is, keep up the great work, Jay, and all your sales/service reps. God Bless you all, and may you have or keep having great success in all you do. Ray & Vicky More

We were treated very well by the Doug and Stacey the process was easy , This is a fresh start for us and I am so happt that we choose this dealership thank you so much process was easy , This is a fresh start for us and I am so happt that we choose this dealership thank you so much More