Banister Nissan of Norfolk

When this dealership to purchase a Nissan Altima, my salesman was Kenita Jackson. Picked out the car test drove it liked it went back to the dealer lot gave Kenita Jackson all the information she need t salesman was Kenita Jackson. Picked out the car test drove it liked it went back to the dealer lot gave Kenita Jackson all the information she need to process the paper work. I received a text back from Kenita Jackson in about three days that ready your car is ready you can come and pick up your car. I went to pick up the 2012 Nissan Altima but when I hpt there Kenita stated that the car had been sold two days ago. So i said then what was that text about she said well we have other cars on the lot but what she had me to do was give her additional information pertaining to my job and residence and said i will be back in touch with you. wo or three days later Kenita Jackson started calling and texting my phone saying my car was ready and that i can come and pick it up, I didnt respond for a couple of days because i hadnt picked out a car and the first one was supposely sold so i waited a few days and then went to the car lot to see what if anything was going on. When i get there Kenita Jackson says youve been approved all you have to do is pick a car out. I said ok and then all of a sudden kenita says oh heres a nice car I didnt even know we had this one it was a 2012 Dodge Avenger used. I test drove it liked it and left with the keys in had and traded in my 2000 nissan altima for the down payment. About three days later the bank calls me and said they need to do a phone interview about the car. They asked me did the car have a sun roof, no, do the car have power seats? no, do the car have leather seats? no. So then the lady from the bank said thank you let me call you back. Immediately, the Nissan dealership called me saying my phone interview went bad and the bank is pulling out. I said, what happen? Kenita Jackson said I dont know what you did wrong, so i hung up and called the bank back from the number on my caller ID. I asked the lady what went wrong and she stated that Charles Barker Nissan people had lied about the features on the car and jumped the car up 5,000 more that it should be. The bank stated that if they would except the right price they would finance car. I called the dealership back and asked them about submitting those wrong features got no answer at that time but later received a text message saying that those features were submitted by mistake. So I asked Kenita can i have my car back if they were not going to take the banks counter offer? i never got a answer i fought for about a week back and fourth trying to get my car back and everytime i would go there or call they would say well get back to you or someone else is on that and ill call that person and wouldnt get a answer. Finally i threating them with calling the news. I got a text later that night saying come get your car. When i did get my car, my tires were switched, my battery was switched, my raidiator was cracked and my motor motor mount was busted. And they denied everything. Luckily i still have my serviece records were those items was just done on my car in 2012 and 2013 and the parts were new but as of wright now its a on going fight. This all took place starting in August 23, 2013 and me finally getting my car back on Septemeber 7, 2013.... Please people do your research i'm sure me being a female played a part in this and the service man was just as nasty trying to convience me he didnt touch my car and then later admitting that he only took my tires off to look at them. BEWARE CONSUMERS!!!!!!!!!!!! More

I showed up for a scheduled 7:30 appointment in order to have a couple of parts installed on my vehicle and to get an oil change. I informed the service adviser that I would be needing a shuttle ride from t have a couple of parts installed on my vehicle and to get an oil change. I informed the service adviser that I would be needing a shuttle ride from the dealer as well as a ride back to the dealer once my car was ready. He let me know that would be no problem and said my vehicle WOULD be ready in 3-4 hours. At around noon, I called the service department to ask for the shuttle to come pick me up and was told the shuttle was already on its way. I presumed that this meant my car was ready as well as the fact that the service adviser I spoke to over the phone did not mention anything about the vehicle not being finished. When I arrived back at the dealer at quarter til one I immediately proceeded to the service checkout counter to pay my bill and be on my way. The friendly receptionist told me that she had not received my paperwork yet and that she would check to see if it was ready. I let her know I would go back to the service bay and see if everything was okay. To my disappointment, to say the least, the service adviser told me the car was not done and would be another hour or two. No explanation was given as to this delay or for why the shuttle was sent or for why when I spoke to them before heading back over nobody informed me of this delay. In response I told him that I had to be back at school by 2 pm and I had specifically told my service adviser this when I dropped the car off that morning. This guy, who was friendly enough, said he would see what he could do (at that point those words did not instill much confidence). So for the next hour I patiently waited around in the sales area and then walked across the street to Walmart hoping that by the time I got back the car would be waiting for me out front (meaning that it was ready). This was not the case. Finally, at a few minutes before two I went back to the checkout to see if my paperwork was there yet. Still no. At this point I relayed my story to the two employees behind the checkout counter (who were both extremely helpful and courteous) and asked if they could check to see if the car was ready or when it would be ready. For the next TWENTY MINUTES they attempted to contact anybody in service to assist me and even went to the service garage (twice I might add) to see what in the world was going on but to no avail. Then at exactly 2:13 a service manager or assistant manager (I do not know which, he did stick around long enough for me to ask nor did I have the time to ask) brought my paperwork out said that he was sorry for the delay and that my oil change was complimentary (i.e. free of charge). By the time I paid and was completely checked out it was 2:20 (nearly 7 hours after I checked the car in) and I had missed my class. -Also to note, the next day while driving around a couple corners I heard this strange sound coming from inside the metal bars that run across my convertible top (the parts they were replacing were a couple straps that allow the top to go down). The noise sounded like ball bearings shifting back-and-forth and it turned out that the noise was being caused by loose rivets that the service folks had removed in order to replace the straps and had for some reason not removed due to forgetfulness or laziness (once again, at this point it really does not matter). Complimentary oil change or not, there is no reason that is acceptable for this situation. If there was some problem with finishing the car that would have been fine if they had told me before getting a ride back to the dealer and standing around waiting for somebody to tell me what was going on. Obviously, neither of those options were used. Overall, this was a horrible experience and the only reason I did not give very bad ratings for everything is the fact that everybody for the most part showed courteousness (though they also seemed to be clueless) and I have dealt with the service department quite a few times before with usually much success. However, after this incident I am not sure I would put them near the top of my list for Nissan service dealers around Hampton Roads. More

This review is in regards to only Charles Barker's service department. I did not work with their sales or other departments other than service. My service advisor was Frank & the service manager was service department. I did not work with their sales or other departments other than service. My service advisor was Frank & the service manager was Henley -- both lack greatly in customer service. 1. First, they told me that my car needed over $2,000 in transmission repair (valve body in the CVT transmission) & that the repair was not covered under warranty. I immediately called Hall Nissan in Virginia Beach to get another opinion and they told me that the valve body was covered under 125k mile Nissan warranty (car had 73k mi. on it at the time). I went back & forth between the 2 dealerships & finally had to get Nissan's regional customer service advisor to actually get some "customer service." Frank bragged about how much experience he had & yet multiple times he told me the car was not under warranty. In the end the car WAS under warranty & CB finally agreed that it was covered. 2. Next after they had the car for a week & replaced the valve body I took the car home & still the problem was not corrected. I took it back the next week & they called me later & said the entire transmission needed to be replaced. So they kept the car for over a week and when I took the car home again the problem was still not resolved. 3. I took the car back for a 3rd time & they had it for yet another week. They told me they could not find anything wrong with it. So my initial problem from the very beginning never changed & my problem was never figured out or resolved. Frank told me that they couldn't find anything wrong and that I just needed to pick up the car. 4. So the icing on the cake was when I went to pick the car up they told me I had to pay a $110 diagnostic fee. I asked why I had to pay anything since they didn't diagnose anything. I argued with Frank & with the service manager, Henley about why I had to pay a diagnostic fee. Henley told me that they were able to diagnose that it wasn't the transmission giving me problems. I was like "Oh gee, thanks genius for telling me that after you've had my car for over 4 weeks that you've figured out that it wasn't the transmission." 5. All three times that my car was at CB, Frank was horrible about calling me back. I had to call after several days to just get an update. Once the car was done on a Friday & instead of giving me a call then letting me know it was done before the weekend, he kept the vehicle all weekend and then after I called on Monday he said, "oh yeah it's been done." Overall, it was just a poor experience. I would not recommend Charles Barker Nissan to anyone that I know. More

I have a 2006 Nissan Armada, this is my first vehicle i purchased on my own. My engine died one morning and i couldn't figure it out. This happened before while at work, we went through possible scenarios, purchased on my own. My engine died one morning and i couldn't figure it out. This happened before while at work, we went through possible scenarios, fuel, battery, alternator and everything else. So i got her towed to Charles Barker Nissan where i meet Mr. Frank. he was cool, and straight up with me. After a few weeks the engineers figured out the problem, i had a bad rotary bearing. i ended up having to get another engine. Mr. Frank helped me find another engine and installed it. i was overall satisfied and releived. i spent 8000 for the engine and installation. i dont think that could have been beat. More

Brandon my sales man was very knowledge and was very willing to work with me and helped me out. i would recommend him to my friends that are in the market for new or used car. willing to work with me and helped me out. i would recommend him to my friends that are in the market for new or used car. More

I came in looking for a late model used truck and left with the truck of my husbands dreams. We love it and would go back in a heartbeat. Our salesman, Jawanda Bright was courtesous, respectful and neve with the truck of my husbands dreams. We love it and would go back in a heartbeat. Our salesman, Jawanda Bright was courtesous, respectful and never stopped trying to make a deal for us. We loved everything about our experience. The aftermarket sales girl was also very nice and made us feel at home and appreciated as a customer. The finance department was also great and we can't think of one negative thing about the whole process. More

I knew I wanted a car, and went on the lot and met Jewonda Bright. She was very pleasant and knowledgable about the car! I had only seen a picture of the 2012 Nissan Juke, but after the test drive Jewonda Bright. She was very pleasant and knowledgable about the car! I had only seen a picture of the 2012 Nissan Juke, but after the test drive and seeing all of the feature, I was hooked! I brought the car, although I was never pressured! She explained all of the features to me, and after I brought it, called me a couple of times @ home to see how I was enjoying the car! What a wonderful buying experience More

Completely helpful sales staff, friendly without being gushy, knowledgeable and thorough but no pressuring or rushing. Also did not pester between visits to dealership. Able to get the price I was willi gushy, knowledgeable and thorough but no pressuring or rushing. Also did not pester between visits to dealership. Able to get the price I was willing to pay for vehicle available same day. More

VERY PROFESSIONAL, INFORMATIVE AND STRAIGHT FORWARD PROFESSIONAL EXPERIENCE. KEEP UP THE GREAT WORK WAYNE AND THE CHARLES BARKER TEAM NORFOLK NEEDS THIS QUALITY! YOU ARE DEFINITELY NORFOLK'S SMILE PROFESSIONAL EXPERIENCE. KEEP UP THE GREAT WORK WAYNE AND THE CHARLES BARKER TEAM NORFOLK NEEDS THIS QUALITY! YOU ARE DEFINITELY NORFOLK'S SMILE MAKERS! More

Jawanda was a pleasure to do business with. She was knowledgeable, friendly, and understanding of the concern of purchasing a new vehicle. Overall a great experience. knowledgeable, friendly, and understanding of the concern of purchasing a new vehicle. Overall a great experience. More