Banister Nissan of Norfolk

Great experience! Rob Williams was great to work with. He hooked me up with exactly what I was looking for. Very easy, no pressure experience. No pressure, great dea Rob Williams was great to work with. He hooked me up with exactly what I was looking for. Very easy, no pressure experience. No pressure, great deal! More

great service , great people ! Love all my guys at nissan. They really changed the way I look at salesman at car dealerships. Instead of just being their to get their next victim t Love all my guys at nissan. They really changed the way I look at salesman at car dealerships. Instead of just being their to get their next victim they were really genuine and looked to get me and my wife the best deal for us. In particular Rob Williams was fantastic ! He made buying my 2015 altima a great process and i couldn't have asked for a better car salesman. More

Great customer service Phil was amazing with his service. He helped me in every way possible. Definitely recommend him and this dealership. Alex made the deal financially Phil was amazing with his service. He helped me in every way possible. Definitely recommend him and this dealership. Alex made the deal financially the best he could do for me! More

The very best I am 64 years old and have purchase a lot of cars ,including cars for my sons. This is by far the best experience I have ever had in purchasing a car. I am 64 years old and have purchase a lot of cars ,including cars for my sons. This is by far the best experience I have ever had in purchasing a car. Rob Williams is the best. We told him what we were looking for and the first Nissan he showed us was the one. He answered all of our questions, and was very helpful in us making the decision on our purchase. He went out of his way to make sure we were satisfied with our purchase. I would be proud to send any of my friends to Nissan of Norfolk, and I would recommend them to ask for Rob Williams. Thank you Rob for your kindness , and for making the purchase of our Rouge a pleasant experience. Everyone at Nissan of Norfolk was exceptionally kind. Thanks so much to you all. More

No coordination Dealer called to set up appointment I told Emily I would be there in an hour she said they would have the car ready for a test drive. She also mention Dealer called to set up appointment I told Emily I would be there in an hour she said they would have the car ready for a test drive. She also mentioned to ask for Alex and he would have everything ready. I showed up in less than an hour Alex had no clue that I was coming, they asked me to wait a few while they got the car few minutes later Alex came and said the car was not there that is was at a dealer up north and had not made it there. I called Emily and she was not available so spoke with Jordan and told her the customer service was unsatisfactory that I would think they would verify before having a customer come to the dealership. I also said what kind of message does this send to military customers. Emily called me back a while later I pretty much said the same thing but she said that the vehicle was sold to a customer up north. This told me that Alex and Emily did not have their story straight. I was very upset as I cancelled my previous appointment with another Nissan Dealer in Richmond. I don't know if this is an isolated mistake but again I dropped everything I was doing on a Sunday to go to Nissan of Norfolk and they did not take the time to ensure they had the vehicle in the lot before setting up my appointment. More

Simply Outstanding From the moment we arrived we were made to feel welcomed. Not just our sales representative but every one we came in contact with whether passing by, From the moment we arrived we were made to feel welcomed. Not just our sales representative but every one we came in contact with whether passing by, finance or service department were so friendly and concerned about our needs and interests. Rob the sales rep. provided top of the line service going above and beyond to ensure we were happy with our choice and making sure it was what we needed and wanted. More

Easiest and enjoyable car purchase I ever experienced Rob, Veronica and Dan"s staff are some of the greatest people i ever purchased a car from. They combined my car buying experience with the comfort of Rob, Veronica and Dan"s staff are some of the greatest people i ever purchased a car from. They combined my car buying experience with the comfort of home. These are great people with more reasonable prices. I went to 4 dealership before this one. There was none of the smoke and mirrors or outrageous prices. These are some really shoot straight and friendly people. This was a all around flawless car purchase of my dream car. More

great experience! I loved my experience at Nissan of Norfolk. Rob helped me find the perfect car just for me and drive away with it that same day. I loved my experience at Nissan of Norfolk. Rob helped me find the perfect car just for me and drive away with it that same day. More

I've bought 6 or 7 cars before, and my purchase experience here was probably the best I've ever had. Got more than book on my trade and they gave me a very reasonable price on the car I was bu experience here was probably the best I've ever had. Got more than book on my trade and they gave me a very reasonable price on the car I was buying (a 2014 Altima). Negotiation for my new car was short and no-nonsense - they didn't play the usual waiting games during negotiation, nor did they try to push a lot of add-ons on me. They mentioned the paint protector & extended service plan but a "no" was enough - they didn't push it. Overall, very casual, relaxed, no pressure salespeople and everyone I worked with had a great attitude. My only experience with them so far has been with the new car purchase, so I can't comment on their service yet, but I highly recommend them if you're looking for a new Nissan. More

I had a seamless and wonderful experience working with the entire team at CBN (ha!). Erick Aquino was phenomenal! He was friendly, upbeat, knowlegdable and pretty much the ideal sales person to work with. the entire team at CBN (ha!). Erick Aquino was phenomenal! He was friendly, upbeat, knowlegdable and pretty much the ideal sales person to work with. I spent 2 weeks searching for the right car (ideal color, year, mileage and price point). I had some unfortunate customer service experiences and found inventory that was mile-high and overpriced. They had a great variety, a well-maintained inventory and the best prices comparable to mileage. Once I found the perfect car, the manager, Anthony, was very helpful assisting with pricing. Their customer service is impecable. Highly recommended. More