Banister Nissan of Norfolk

SUPERB I was referred to Nissan of Norfolk through a coworker of mines who had recently purchased a car from there. She gave me Eric's number and told me go I was referred to Nissan of Norfolk through a coworker of mines who had recently purchased a car from there. She gave me Eric's number and told me go to him specifically as he is very friendly and will take care of me. Well, friendly and taking care of me is an understatement. Eric Turner is indeed very courteous, great listener and I must say extremely patient. Patient not just because he would like to make a sale but because I gave him a very hard time and we ended up leaving the store that Saturday around 10pm which is pass closing time. And when I say hard I mean hard but in a respectful way. I asked questions no ordinary female seeking a car would ask, most people buying a car is excited to jump into the driver's seat. That wasn't me other things were more important, making sure I got a really good deal. I also have to acknowledge Anthony in the finance department who worked with me very well making sure the financial aspect was dealt with properly and in the end I was happy. I can go on and on about my experience but I'll say try it for yourself. Just ask for Eric and he will indeed make you happy too. Veronica is also a very nice lady I met her the following day while signing off on my paper work. Keba More

Poor Buying experience. I recently traded in my old car for a newer car that was used and my salesman had very little experience in selling cars and hardly any knowledge at a I recently traded in my old car for a newer car that was used and my salesman had very little experience in selling cars and hardly any knowledge at all about the cars I was interested in. He kept wanting to sell me a car I did not want and he refused to listen to me about my needs. He made me wait while he ran around and helped other people besides me and made up excuses why I had to wait. After I got up to leave because I was fed up with him, he then came to me with a deal. After my deal was final he acted like he could care less about me anymore and went on about his way. I have been waiting patiently for a week now for floor mats to my car that was promised to me but, I keep getting a run around from this dealership. If this is how you treat all your customers then I will never do business with any of you again. I Am very unhappy with the way I was treated and they all act like once I sign the contract then They were done with me because they no longer could make anymore money off me. I Am Sure DAN THE MAN BANISTER does not do business like this and I want him to know that this dealership needs improvement. Thank You for your time. More

Fantastic I have bought 2 new vehicles from this dealership. Both times I dealt with Mallin Alexander and if I buy another one, I hope Mallin is still there. I have bought 2 new vehicles from this dealership. Both times I dealt with Mallin Alexander and if I buy another one, I hope Mallin is still there. He truly listens to your needs and does whatever is necessary to get you what you want. A few days after I brought the car home, he called to find out how I was enjoying the car and if I had any questions. He definitely goes above and beyond! He is very professional and has a great personality. Whenever I visit the dealership, whether for sales or service, I am always satisfied. The staff at the dealership are friendly and courteous. I have no problem recommending this dealership....and especially Mallin....to anyone that is looking to buy a new or used vehicle. More

Awesome Staff!! I walked into this dealership just to "look around". I had bought a new Buick Enclave a couple of months prior but really wanted a Nissan Armada (I ha I walked into this dealership just to "look around". I had bought a new Buick Enclave a couple of months prior but really wanted a Nissan Armada (I had one prior to buying my Buick and just couldn't get use to anything else. Needless to say, I walked out of the dealership with a brand new Nissan Platinum! My dealer, Mallin Alexander was very helpful and met me with all of my needs! I would definitely recommend it! More

Awesome I had never purchased a new car before, but Mallin made it so easy. He listened to what I wanted in a car and delivered. I got what I wanted and so mu I had never purchased a new car before, but Mallin made it so easy. He listened to what I wanted in a car and delivered. I got what I wanted and so much more. Will definitely be recommending Nissan of Norfolk to my family and friends. Thanks again More

shady charges My 78yo. Mother brought her 2010 Altima/37,000 miles here for a 48month service and was charged $295.00 plus parts for routine visual inspection of th My 78yo. Mother brought her 2010 Altima/37,000 miles here for a 48month service and was charged $295.00 plus parts for routine visual inspection of the car,tire rotation,oil change ( which is free for life of car) and a courtesy 26 point inspection of fluids,belts,hoses etc. The air fiters were replaced and a brake cleaner was applied plus anti corrosion pads for the battery installed ,the car was alo aligned,,parts&alignment were an additional $150.00 so cost was over $400.00,,I have since call 3 other area Nissan dealers and found out that they charge $70.90 for the service aside from parts and alignment,,so total cost would have been somwhere just over $200.00 at one of these 3 other dealerships,,their response to this was ,",Sorry but that's what we charge here " I will be contacting Nissan over this,,this is taking advantage of the elderly and is shameful to be polite. More

More than 5 star service! This was my first time purchasing a brand new vehicle and it was the best customer service experiences hands down. Mr. Williams throughly went through This was my first time purchasing a brand new vehicle and it was the best customer service experiences hands down. Mr. Williams throughly went through and made the whole process memorable. One of my best friends and my brother was with me and they both agreed it was outstanding service. Not only was he a wonderful sales person, but had an amazing personality overall. Everyone who asks me about the car I tell them Nissan of Norfolk and I tell them Rob Williams is the person they need to see. I can not thank him enough for all of his help it was greatly appreciated. More

Very satisfied! I have enjoyed my experience here at New Nissan, but what made it even greater was the amazing customer service I was given by Erickson Aquino, thank I have enjoyed my experience here at New Nissan, but what made it even greater was the amazing customer service I was given by Erickson Aquino, thank you so much for helping us pick out our new family car. He made us feel more like family, then a customer, and he really helped us get a great deal. If anyone is interested in buying a new or used car, i say go to New Nissan, and have Erickson Aquino take care of, such a gentleman he is. More

Good customer service Mr Aquino did an outstanding job and he is friendly to his customer and very helpful. I recommend this dealership and Mr Aquino to my relatives and fr Mr Aquino did an outstanding job and he is friendly to his customer and very helpful. I recommend this dealership and Mr Aquino to my relatives and friends. More

I like the way Erickson Aquino is promoting Nissan thru Face I am not familiar with the Nissan brand but I came to know about it's superiority over others through the Facebook postings of Erickson Aquino. When i I am not familiar with the Nissan brand but I came to know about it's superiority over others through the Facebook postings of Erickson Aquino. When it comes to cars, I am not very knowledgeable but he explains technical things in very understandable terms. He also shows his enthusiasm about selling automotive vehicles by posting his sales. This makes me interested in Nissan in general and the Norfolk dealership in particular. Keep up the great work Erick ! More