Banister Nissan of Norfolk

Murano We bought our Murano a few months ago. Thanks for making our buying experience smooth and easy! We love our Murano, it is the perfect family vehicle We bought our Murano a few months ago. Thanks for making our buying experience smooth and easy! We love our Murano, it is the perfect family vehicle. Thanks again! More

Alex Hargrow is THE MAN!! Alex by far has been the greatest asset to this dealership because of his knowledge of the GTR and high-performance cars. He had taken the time to go Alex by far has been the greatest asset to this dealership because of his knowledge of the GTR and high-performance cars. He had taken the time to go over the car in great detail when I had it maintained recently. Moreover he went out of his way to ensure my experience was a positive one. Thank you so much Alex you truly are a gem! More

Excellent service at Nissan of Norfolk I bought a new be vehicle from here and the service was excellent from start to finish. From the car sales man to management. Hassle free and I receiv I bought a new be vehicle from here and the service was excellent from start to finish. From the car sales man to management. Hassle free and I received a great deal on my new Nissan Sentra . I would highly recommend this dealership to anyone looking to purchase a new or used vehicle. They go above and beyond to make your experience great and to provide you a good deal. Excellent service from the service department ! I love the free oil changes for as long as I own my car. More

Best pricing, committed to customer service Gave the best deal on a new pathfinder compared to dealers in the area. Six months later, still committed to helping out existing customers. Top marks Gave the best deal on a new pathfinder compared to dealers in the area. Six months later, still committed to helping out existing customers. Top marks. More

Surprisingly Fast It has been 10 years since I last purchased a vehicle. That experience then was okay. But, as of yesterday that experience was surpassed by the staf It has been 10 years since I last purchased a vehicle. That experience then was okay. But, as of yesterday that experience was surpassed by the staff at Nissan of Norfolk. I went in with the intention of just getting an appraisal on my vehicle and possibly to test drive an '16 Maxima. On their website I had suggested that I would like an SR model. Knowing that these vehicles are in high demand right now I knew I probably wouldn't be able to get what I want. But, during the vehicle appraisal the EXACT Maxima I wanted drove up from their Chesapeake store. Their salesman (Mallin Alexander) did a professional walk-around of the vehicle showing me all of the new features. The test drive route he selected for me sealed the deal. Once we got back to the dealership I reviewed the figures given to me and agreed to the deal. There was no long drawn out back and fourth with the salesman or manager. I got exactly what I wanted and I'm extremely happy with my purchase. More

When they can't make money off of you all respect is gone! After my credit check Alvena gave her card and-told-me-to-text-her-the-next-day-yeah-text-her-instead-of-telling-me-then-we-can't-help-you-and-in-a-wa After my credit check Alvena gave her card and-told-me-to-text-her-the-next-day-yeah-text-her-instead-of-telling-me-then-we-can't-help-you-and-in-a-way-so-humiliating. More

SUPERB I was referred to Nissan of Norfolk through a coworker of mines who had recently purchased a car from there. She gave me Eric's number and told me go I was referred to Nissan of Norfolk through a coworker of mines who had recently purchased a car from there. She gave me Eric's number and told me go to him specifically as he is very friendly and will take care of me. Well, friendly and taking care of me is an understatement. Eric Turner is indeed very courteous, great listener and I must say extremely patient. Patient not just because he would like to make a sale but because I gave him a very hard time and we ended up leaving the store that Saturday around 10pm which is pass closing time. And when I say hard I mean hard but in a respectful way. I asked questions no ordinary female seeking a car would ask, most people buying a car is excited to jump into the driver's seat. That wasn't me other things were more important, making sure I got a really good deal. I also have to acknowledge Anthony in the finance department who worked with me very well making sure the financial aspect was dealt with properly and in the end I was happy. I can go on and on about my experience but I'll say try it for yourself. Just ask for Eric and he will indeed make you happy too. Veronica is also a very nice lady I met her the following day while signing off on my paper work. Keba More

Poor Buying experience. I recently traded in my old car for a newer car that was used and my salesman had very little experience in selling cars and hardly any knowledge at a I recently traded in my old car for a newer car that was used and my salesman had very little experience in selling cars and hardly any knowledge at all about the cars I was interested in. He kept wanting to sell me a car I did not want and he refused to listen to me about my needs. He made me wait while he ran around and helped other people besides me and made up excuses why I had to wait. After I got up to leave because I was fed up with him, he then came to me with a deal. After my deal was final he acted like he could care less about me anymore and went on about his way. I have been waiting patiently for a week now for floor mats to my car that was promised to me but, I keep getting a run around from this dealership. If this is how you treat all your customers then I will never do business with any of you again. I Am very unhappy with the way I was treated and they all act like once I sign the contract then They were done with me because they no longer could make anymore money off me. I Am Sure DAN THE MAN BANISTER does not do business like this and I want him to know that this dealership needs improvement. Thank You for your time. More

Fantastic I have bought 2 new vehicles from this dealership. Both times I dealt with Mallin Alexander and if I buy another one, I hope Mallin is still there. I have bought 2 new vehicles from this dealership. Both times I dealt with Mallin Alexander and if I buy another one, I hope Mallin is still there. He truly listens to your needs and does whatever is necessary to get you what you want. A few days after I brought the car home, he called to find out how I was enjoying the car and if I had any questions. He definitely goes above and beyond! He is very professional and has a great personality. Whenever I visit the dealership, whether for sales or service, I am always satisfied. The staff at the dealership are friendly and courteous. I have no problem recommending this dealership....and especially Mallin....to anyone that is looking to buy a new or used vehicle. More

Awesome I had never purchased a new car before, but Mallin made it so easy. He listened to what I wanted in a car and delivered. I got what I wanted and so mu I had never purchased a new car before, but Mallin made it so easy. He listened to what I wanted in a car and delivered. I got what I wanted and so much more. Will definitely be recommending Nissan of Norfolk to my family and friends. Thanks again More