Banister Nissan of Norfolk

Very pleased and a Proud car owner I recently had the opportunity to meet 2 amazing people who not only helped me buy a car, but gave me a life lesson.. Thank you Mr W. Washington and M I recently had the opportunity to meet 2 amazing people who not only helped me buy a car, but gave me a life lesson.. Thank you Mr W. Washington and Ms V! I am enjoying my car and feeling very proud, thanks to Mr Washington who didn't try to jus be a salesman, but more like dad teaching his daughter..Ms V, thank you for showing me how to improve my credit and helping me feel more at ease and proud of my purchase.. Maria Randolph More

Thanks Bernard Fast easy in and out no pressure and I left with a brand new Altima will come back and I will tell people to come by to shop for a car Fast easy in and out no pressure and I left with a brand new Altima will come back and I will tell people to come by to shop for a car More

Amazing! And highly recommended! They are amazing. They go above and beyond for you. I will tell everyone to go to Nissan on military highway. Customer service is out of this world! They are amazing. They go above and beyond for you. I will tell everyone to go to Nissan on military highway. Customer service is out of this world! More

Awesome sales teams I had a great experience! Antonio Cochran was my sales rep and he ensured that I knew exactly what the vehicle had to offer before taking it out on th I had a great experience! Antonio Cochran was my sales rep and he ensured that I knew exactly what the vehicle had to offer before taking it out on the test drive! He showed me how to operate everything! Alex ensured that I got into the vehicle with my high expectations! Philip ensured the paperwork was done smoothly and Angie ensured that the vehicle was delivered properly and highlighted all the manuals. The whole crew that was their was awesome! More

Best car experience Traded in a Nissan Murano i bought here for a Nissan Pathfinder. The sales and service team at Nissan of Norfolk are awesome and help you make the bes Traded in a Nissan Murano i bought here for a Nissan Pathfinder. The sales and service team at Nissan of Norfolk are awesome and help you make the best decision for you. More

Overall just a surprisingly good experience. Wilson Washington made us feel comfortable from the git go. Thoroughly answering all our questions while making us feel at ease. I've had many vehicle Wilson Washington made us feel comfortable from the git go. Thoroughly answering all our questions while making us feel at ease. I've had many vehicles in the past, and I can honestly say I've had only one other pleasant experience with a dealership. Basically an effortless experience, and before long we were on our way. More

Great experience So happy with my Murano. Wasn't planning on upgrading vehicle now but accident forced me. Eric Turner was great. Knowledgeable, caring and committe So happy with my Murano. Wasn't planning on upgrading vehicle now but accident forced me. Eric Turner was great. Knowledgeable, caring and committed to helping me find the vehicle that suited me. This is my 4th Nissan and would definitely go back to Nissan of Norfolk in the future. Great Experience More

Amazing!!! I had the most surprising experience. It was nothing like I expected it to be. Bernard Branch made sure I felt comfortable and free of stress. It was I had the most surprising experience. It was nothing like I expected it to be. Bernard Branch made sure I felt comfortable and free of stress. It was like shopping with a friend. He knew exactly what I wanted. Your staff is wonderful. Kudos to Bernard, Angie and the service staff.!!!!! I will defiantly purchase my next car from you, as well as recommend your location to all my friends and family.. Way to go Nissan of Norfolk!!! More

Worst Experience Ever! One of the worst experiences ever. I went in the dealership knowing the vehicle I wanted after reviewing the ad online for weeks. I came in, test drov One of the worst experiences ever. I went in the dealership knowing the vehicle I wanted after reviewing the ad online for weeks. I came in, test drove, and advised the price (though fair) I was willing to pay. Of course the sales person advised they wouldn't be able to honor the price. I left and days later I get a call from said, salesmen advising they would be able to honor the price. Only to be rushed into a room, with multiple managers and advised the salesmen, whom was no where to be found, had not gotten permission for the price he had quoted over the phone. Not only did they not honor the price point but I was made to feel as if I was being unreasonable for the offer that was accepted then retracted after they had me in the dealership. As a young woman, who works in corporate America, I am used to people attempting to intimidate me. But this by far was a planned tactic that I am sure backfired. The goal was to get me in a room, alone, and convince me on a price outside of what had been agreed on. Well they had another thing coming, not only did I not buy from them, I completely opted out of Nissan's period. Though for years I have been happily Nissan loyal, it allowed me to look to other car companies to mirror the same quality (or better) than I had been used to receiving. I decided on an Acura, and I couldn't be happier. This location needs to learn a thing or 10 about customer service. I am positive they have missed out on tons of business attempting to strong arm people into vehicles and payments they weren't comfortable with. I happy to say I am no longer Nissan loyal, Acura now has my business and I couldn't be more excited about it. More

Great experience We had a really great experienced shopping and purchasing our new vehicle at this dealer. They are very pleasant and willing to help everything we nee We had a really great experienced shopping and purchasing our new vehicle at this dealer. They are very pleasant and willing to help everything we need without any pressure. Everybody are so freindly and the place is very clean. We are now enjoying our new nissan sentra. More