Banister Ford of Marlow Heights - Service Center

Great Service I am very pleased with the courteous, efficient service that I always received at Sheehy Ford. Car was ready when promised and I received a telephone I am very pleased with the courteous, efficient service that I always received at Sheehy Ford. Car was ready when promised and I received a telephone call afterwards to ensure that I was satisfied. Thank you . More

Client We brought our Ford F150 in for some repairs, unfortunately the repairs weren't completed to satisfaction. However, the management team was very effic We brought our Ford F150 in for some repairs, unfortunately the repairs weren't completed to satisfaction. However, the management team was very efficient and effective with resolving the matter to our satisfaction. More

I brought my truck in to Sheehy in early January 2014 for servicing due to the engine light that came on in the truck. After paying for the repairs to the part of the engine that was diagnosed, unfortunatel servicing due to the engine light that came on in the truck. After paying for the repairs to the part of the engine that was diagnosed, unfortunately, the engine light came back on 2 additional times within the same month causing me to return the truck to Sheehy's service department both times while the mechanic sighted additional problems and requested that I pay for the added repairs each time I brought it in. Although the truck is quite up in age (2001, w/190,000 miles), to say the least, I was concerned that I was being confronted with unexpected added charges and truck return inconveniences while stating to the Sheehy mechanics that the same engine light within the same month should not incur such ongoing fees and constant returns. While I have been a long standing customer with bringing my vehicle to the service department consistently since I purchased it, to say the least, I was beginning to feel a bit let down by Sheehy. After asking to speak to Derrick Pendergrass (GM), who returned my call promptly, he wasn’t having any of it. Mr. Pendergrass took the time to review the matter, explained my trucks situation and how he planned to resolve it, and he did it with reasoning that was easy for me to accept as a customer. He seemed appreciative of the fact that I had not only been a loyal customer to Sheehy, but he handled my circumstance with personable interest, understanding, and professionalism which I have to confess restored my confidence in Sheehy. Customer service skills are certainly one of his teachable talents in my opinion. Thanks Mr. Pendergrass. More

I don't typically write reviews but I wanted to share my great experience. I was on a very tight schedule and Les was very helpful in getting me in and out. He was very friendly and clear with what nee my great experience. I was on a very tight schedule and Les was very helpful in getting me in and out. He was very friendly and clear with what needed to be done. My experience with him and Sheehy was fantastic. More

Les Ashburn is the BEST and only sevice consultant I deal with when I have issues with my vehicle. He is very friendly and professional all the times. Thank you Les for providing GREAT service and being re with when I have issues with my vehicle. He is very friendly and professional all the times. Thank you Les for providing GREAT service and being reasonable. Buchanan = ) More

I purchased my new Tarus in October. I bought it in for service in February. As usual I received excellent customer service. Les and his team are excellent!!! Karen Nightengale service in February. As usual I received excellent customer service. Les and his team are excellent!!! Karen Nightengale More

Les (Service Team - Yellow), is awesome! Service was outstanding, I am waiting for receive the survey via email. I don't have his business card in front of me, but I was so impressed with the Service L outstanding, I am waiting for receive the survey via email. I don't have his business card in front of me, but I was so impressed with the Service Les provided today. From the phone call explaining the issue I was having with my truck, to the experience upon arrival, The service provided to me today was absolutely TOP NOTCH! I was there a less than 2 hours! Before I even got out of my vehicle a very kind gentleman was there to put down the protective mat, I was barely in my seat in the Customer Lounge before my truck was taken back! Less than 30 minutes, Les came back to tell me the problem, and the cost. About 30 minutes later I was called by the cashier (who also was extremely kind). I've been a car owner for well over 20 years, and I have never, EVER expierenced such EXCELLENCE in Service, from the phone call in to the dealership to cashing out with the cashier. My last vehicle was Foreign luxury, and I never received the level of service I recceived today! Way to go Les, and Sheehy Ford Marlow Heights, MD Service Dept. as a whole! Outstanding service. I know where I will be coming for service from this point forward, also when I'm in the market to purchase a new truck, this will be the dealership of choice for me! Satisified new customer :-) More