Banister Ford of Marlow Heights - Service Center

PARTS DEPT. REVIEW I have used Sheehy Ford for all my OEM parts. Jeff Kerns has always been my go to guy. Very professional and very knowledgeable about the parts busine I have used Sheehy Ford for all my OEM parts. Jeff Kerns has always been my go to guy. Very professional and very knowledgeable about the parts business. I will continue to order & buy parts from Jeff. More

OIL CHANGE WENT TO GET MY OIL CHANGED ON MY EXPEDITION, MIKE JENKIS HAS EXCELLENT CUSTOMER SERVICE. HE ALWAYS KEEPS ME INFORMED AND EXPLAINS EVERYTHING TO ME WENT TO GET MY OIL CHANGED ON MY EXPEDITION, MIKE JENKIS HAS EXCELLENT CUSTOMER SERVICE. HE ALWAYS KEEPS ME INFORMED AND EXPLAINS EVERYTHING TO ME More

Excellent Service Les Jr. Is an absolute lifesaver! Not only was he very understanding he was very informative and kept me updated on what was happening with my vehicl Les Jr. Is an absolute lifesaver! Not only was he very understanding he was very informative and kept me updated on what was happening with my vehicle. I will definitely be returning here for service with Les as my service advisor! More

Happy with service received at Sheehy Marlow Heights I just had service done at the Sheehy Ford, Marlow Heights and received the greatest customer service. Thank you Gary Niner for making my oil change a I just had service done at the Sheehy Ford, Marlow Heights and received the greatest customer service. Thank you Gary Niner for making my oil change a fast and efficient process. I really appreciated getting in and out of there in record time as usual. Great customer service! More

Very impressed i had to take my truck in to get serviced and tires. I dreaded having to take the time to do this, however my service adviser Les Jr was a pleasure t i had to take my truck in to get serviced and tires. I dreaded having to take the time to do this, however my service adviser Les Jr was a pleasure to deal with. He was able to get me in and get things done in a timely matter. I will refer my family and friends to Les , because Im sure he will take care of them as well as he has taken care of me. More

Service My experience working with Les Jr was AWESOME.!!!! He was very friendly, speedy and willing to work along within my budget. I would highly recommend My experience working with Les Jr was AWESOME.!!!! He was very friendly, speedy and willing to work along within my budget. I would highly recommend anyone with car problems taking their vehicle to Les Jr at Sheehy Ford in Marlow Heights. More

Completely satisfied customer!!!!!!!!!!!! Took my vehicle In for routine service. Mr Les Ashburn Jr immediately approached me and introduced himself. What a pleasant and polite individual. Took my vehicle In for routine service. Mr Les Ashburn Jr immediately approached me and introduced himself. What a pleasant and polite individual. He explained to me what was going to be done that day and kept me informed through out the process/service. Very good experience. Les Ashburn Jr is the reason I will return to this location for service on my car. Thankyou again. Great Job Lynne More

Outstanding Service and Customer Service I recently came into Sheehy Ford for an oil change and was assisted by Mike Jenkins. I must commend Mike on his outstanding service and customer servi I recently came into Sheehy Ford for an oil change and was assisted by Mike Jenkins. I must commend Mike on his outstanding service and customer service that he displayed throughout my visit in the service center. I will highly recommend Sheehy Ford Marlow Heights and most definitely Mike Jenkins to my friends and family. Keep up the GREAT work!! See you soon More

"Sheehy and Les- Together they're the best" I took my truck by yesterday after work because I had "unfortunately " taken it to "Bob Bell Ford" in Glen Burnie, Md. at 6:45 a.m. on Saturday to hav I took my truck by yesterday after work because I had "unfortunately " taken it to "Bob Bell Ford" in Glen Burnie, Md. at 6:45 a.m. on Saturday to have the works done, and to use $29+ in rewards. I waited close to 2 hours to be told they could not get the wheel locks off so they did not rotate the tires. They said the lock lug nuts were on to tight from a previous "Works" visit. I told them I had to make a long 8 hour trip each way to go see my wife in the hospital and I wanted to insure the truck was sound and safe before going. Angry that I wasted my time going there to save money and not Sheehy, I went to the cashier who told me my rewards had just expired the day before and it would be $40.27. Again I was outraged at the poor customer service and told the cashier I had a card to get a $10 rebate at least. She said they couldn't honor it because technically I didn't have the "works" done since they couldn't get the wheel locks off because they are not allowed to use an air gun on wheel locks and apparently their guys aren't man enough to get the wheel locks off manually. (Insane) I called their service manager twice yesterday (Monday). I left messages on his voice mail and spoke to service advisors and left my name and number and asked that Rick Bolewski call me. He did not return my calls or messages. Very disheartening customer service. Terrible way to run a business. I went to see Les Ashburn at Sheehy in Marlow Heights and showed him the invoice form Bob Bell Ford and explained to him what happened and that I needed to insure the truck was sound and safe so I could travel 440 miles each way to go see my wife who is very ill in a hospital in Huntington, WV. Les I could see was busy and dropped everything to see to my needs. He had a technician take the truck back and check it out. A short time afterwards (20) minutes, they brought my truck out to me, tires rotated, brakes and under-carriage checked, air pressure and more. Fantastic job Guys! No problem with the wheel locks. Les said he would have his son Les Ashburn Jr. send in both invoices today and try to get me my $10 rebate. Wow what service. I told him that was not necessary because it was my fault for going to Bob Bell Ford to begin with. I've tried to be loyal to Sheehy Ford and I learned my lesson not to stray. True testimony to first class service and people. Les Ashburn, Jr. and his father Les Ashburn have always given me great service and it's truly obvious they are all about customer service and Ford Quality #1. Everyone at Sheehy treats me with respect and they are friendly, knowledgeable, and they stand behind their service and customer first. And to make sure people know just how great this dealership is, Les would not charge me for the service they performed. Even though I asked to pay my fair share for the tire rotation, he wouldn't hear of it. I am truly thankful to Sheehy Ford and all the wonderful people who work there for their dedication to the customer and their needs. I can now go see my wife at Cabell Huntington Hospital in West Virginia and feel safe in my truck on a long distance drive. I have always been a Ford man. Learned that from my dad. He was smart too and new quality. Thank you everyone at Sheehy Ford. Sincerely Kevin S. Edgington More

Sunshine on a Rainy Day Mr. Mike Jenkins made this the best service experience I have ever had. He responded in a timely manner, kept me informed on the status of my car, an Mr. Mike Jenkins made this the best service experience I have ever had. He responded in a timely manner, kept me informed on the status of my car, and very friendly while doing his job. He also worked with the price as well. Great Job Mike!!!! More