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Banister Ford of Marlow Heights - Service Center
Marlow Heights, MD
943 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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943 Reviews of Banister Ford of Marlow Heights - Service Center
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January 20, 2022
Great service, would recommend. Great pricing. Save a lot. Good detailed work. Good customer service, and kept me informed on the needed work. lot. Good detailed work. Good customer service, and kept me informed on the needed work. More
by F150 owner
Verified Customer
January 19, 2022
They were short staffed because of a snow storm the day before, but still got me in and out in an hour and a half for an oil change, tire rotation, and vehicle checkout. before, but still got me in and out in an hour and a half for an oil change, tire rotation, and vehicle checkout. More
by Rkavan12
Employees Worked With
January 19, 2022
The service I received was ok my appointment was at 1 pm I arrived at 1230 my truck didn't get serviced until 200pm after being told I would be in and out. It was a long day for me. I arrived at 1230 my truck didn't get serviced until 200pm after being told I would be in and out. It was a long day for me. More
by tuwanalewis
Employees Worked With
January 19, 2022
The service department is horrible, poor customer service. Even for a basic oil change it takes hours to complete. service. Even for a basic oil change it takes hours to complete. More
by Tommy
Employees Worked With
January 19, 2022
I am very disappointed! I had my truck towed to I am very disappointed! I had my truck towed to Banister because it need to be repaired. The towing company drop the truck off and left. I receiv I am very disappointed! I had my truck towed to Banister because it need to be repaired. The towing company drop the truck off and left. I received a call from the services department informing me that I needed to call the towing company back! because the truck is not driveable and it needs to go into the bay area. correct me if am wrong is this a repair shop? I have been told that they do not have a way to get the truck into the bay to be diagnosed. Help me understand if they can't take my truck into the bay to repair what king of the dealership is Banister running. This is why we have to leave our community to get things done right ! SUCH A SHAME....... why don't the service department have a way to move vehicles that can't be driven ? More
by rdickersoniii
Employees Worked With
Chris
January 18, 2022
Not good still working on. In shop sent last year in and out bad ok thanks out bad ok thanks More
by ARUTHERFORD905
Employees Worked With
January 18, 2022
I wasn't aware that I had to ask for a wash,when getting service. service. More
by SRECTOR068
Employees Worked With
January 15, 2022
Made an appointment, in on time and out within an hour an a half. Service writer kelp me informed throughout the entire process. Good customer service. a half. Service writer kelp me informed throughout the entire process. Good customer service. More
by AAJB4
Employees Worked With
January 13, 2022
Great customer service. Technicians address issues as expected. Note: They won’t touch what they are not asked to touch. So be specific on what you want done. Kudos to that Nigerian boy upfront. Keep it expected. Note: They won’t touch what they are not asked to touch. So be specific on what you want done. Kudos to that Nigerian boy upfront. Keep it up. More
by Rolly
Employees Worked With
Chris Oyedeji
January 13, 2022
They did it fast and easy. They knew what it needed thank you. Have a nice day you. Have a nice day More
by RADIOLOGY226
Employees Worked With
