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Banister Ford of Marlow Heights - Service Center

Marlow Heights, MD

3.9
943 Reviews

943 Reviews of Banister Ford of Marlow Heights - Service Center

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February 08, 2022

I must say, as a VIP holder who has been coming to Sheehy Ford for my oil changes for roughly 11yrs now, that's just about the fastest that I've gotten out of there! I would have given a 5 but they forgot t More

by EMAILSHANNONDIANE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
The young man who gave me the quote for tires and the stem was great! It's been quite a while since I've had someone actually check over my vehicle to notice what repairs I needed to make. I don't have his name.
Feb 08, 2022 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to rate & share your experience. We are so grateful that we can continue to earn your business. We look forward to be of service to you again during your next visit. Thank you for choosing The New Banister Ford of Marlow Heights!

February 08, 2022

The computer oil life remaining percentage left was not reset. Windshield sticker was not placed until I went back to have it placed. More

by brnrdwood3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Carlisle
Feb 09, 2022 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your experience & notify us. Your feedback is very important to us, because we are constantly looking for new ways to improve the customer experience. Thank you for reaching out to The New Banister Ford of Marlow Heights!

February 08, 2022

The service was timely and the staff was professional and friendly. I would recommend others to use these services. I was also informed of another service that need to be taken care of soon. More

by VHUNTLEY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bobby Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 09, 2022 -

Banister Ford of Marlow Heights responded

Your 5-star review is greatly appreciated. Thank you so much for taking the time to share your feedback. We look forward to be of service to you again during your next visit at The New Banister Ford of Marlow Heights!

February 08, 2022

They need to do a better job in the customer service department. We were truly unimpressed with the service we recently received. More

by SNDENTERPRISESINC4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service Department
Feb 09, 2022 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback. We are constantly looking for new ways to improve the customer experience, so your feedback is very important to us. We would like to make this right with you. Please give us a call at your earliest convenience at 7579165229

February 06, 2022

Appreciated the courtesy. Shorter wait time would have been welcomed. Thank you, see you later OK! More

by HERB-SHIRLEY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bobby Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 08, 2022 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to rate your experience. We are grateful to earn your business, your feedback is greatly important to us. We look forward to be of service to you again during your next visit at The New Banister Ford of Marlow Heights!

February 05, 2022

It was fair, but to long for service, kept my truck there to long. Thanks thanks More

by ARUTHERFORD905
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Bobby Gray
4.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 08, 2022 -

Banister Ford of Marlow Heights responded

Hey Aruther! Thank you for taking the time to share your feedback. This is important to us, because we are constantly looking for new ways to improve the customer experience. Thank you for choosing The New Banister Ford of Marlow Heights!

February 03, 2022

needs to improve customer service. very bad experience starting from the desk at the entrance. More

by RODRIBTST97
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Name not listed above
Feb 08, 2022 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to notify us. Your feedback is very important to us because we are constantly looking for new ways to improve the customer experience. We would like to make things right with you, we hope we can earn another chance to earn your business. Please give us a call at your earliest convenience at 7579165229

February 03, 2022

This dealership is doing a better job than the previous one! Everyone here does wonderful work and are helpful. Especially one guy named James at the front desk. He gives bad news about cars in a good way! More

by MOSES.JOHNSON202
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James
Feb 07, 2022 -

Banister Ford of Marlow Heights responded

Greetings! Thank you so much for taking the time to share your feedback. We understand car repair can be expensive, we greatly appreciate the opportunity to earn your business. Thank you for choosing The New Banister Ford of Marlow Heights!

February 03, 2022

I don't want to write a review this insulting to made to write a reviee1zCCE More

by LAMARKO
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James
Feb 07, 2022 -

Banister Ford of Marlow Heights responded

Thank you for your 5-star rating! Thank you for choosing The New Banister Ford of Marlow Heights!

February 02, 2022

The staff walks around like they’re on drugs The wait The staff walks around like they’re on drugs The wait time is ridiculous for an oil change More

by keyohna.j
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jerry Petro
1.0
This rating includes all reviews, with more weight given to recent reviews.
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