Banister Ford of Marlow Heights - Service Center

I would like to thank James (Service Representative) for all of his assistance in getting my vehicle checked in such a short period of time. James was pleasant and informative he contacted me along the way all of his assistance in getting my vehicle checked in such a short period of time. James was pleasant and informative he contacted me along the way of updates. it was a critical time for me as my new job there is NO public transportation. He is totally PHENOMENAL and I greatly appreciate him for all his assistance. More

The dealership has a wonderful working atmosphere, with the ability to get the job done in a timely manner , I, enjoy the experience at Banister Ford on every visit. the ability to get the job done in a timely manner , I, enjoy the experience at Banister Ford on every visit. More

Not even 24 hours after getting my vehicle back it broke down on the highway. Ford isn’t completely to blame since it went to Caliber Collision first. Yet, once it made it to the dealership level they shoul down on the highway. Ford isn’t completely to blame since it went to Caliber Collision first. Yet, once it made it to the dealership level they should have known how to fix my Ford Escape and there shouldn’t have been anymore concerns. Instead, I’m once again without a vehicle and paying more for rides to get my children to school and myself to work. More

I was very pleased that my car was fixed and I did not have to wait all day. Thank you. have to wait all day. Thank you. More

Love it good customer service on time clean waiting area friendly good answers will recommed friendly good answers will recommed More

The intake was professional and the service to my vehicle was done sooner than I expected vehicle was done sooner than I expected More

Had my vehicle in for an oil change and field service actions. My vehicle was returned on the day it was promised. Now, this is the first time this has happened. Sorry, but under the other management, it actions. My vehicle was returned on the day it was promised. Now, this is the first time this has happened. Sorry, but under the other management, it never happened. Keep up the good work. More

I dropped my car off and they gave me a ride to work and picked me up when the car was ready thank u picked me up when the car was ready thank u More

Service was great and I did not have to wait long. The tech was very supportive tech was very supportive More

1. I purchased VIP service: The last two visits the service department was unable to rotate my tires. Reason: swollen lugs, I took my vehicle to a Waldorf tire shop, they had no problem removing the lu service department was unable to rotate my tires. Reason: swollen lugs, I took my vehicle to a Waldorf tire shop, they had no problem removing the lugs. The solution at Banister was to sell me lug nuts and then charge over one hundred dollars to install the lug nuts. 2. The Service Technician didn't put down paper floor covering, results were grease spots. 3. I would recommend the dealership with the installation of Quality Control in the bays. What is quality control? A person responsible for spot-checking the technician's work. More