Banister Ford of Marlow Heights - Service Center

Mr. Tavaun Green's demeanor was professional and friendly. The thing I was most impressed by was his continued communication - not only with me, but wit Tavaun Green's demeanor was professional and friendly. The thing I was most impressed by was his continued communication - not only with me, but with several other customers present at the time I was there. He explained what needed to be done, and before giving me the estimated time repairs would be completed in, he checked to make sure the parts needed for the repairs to my vehicle were in stock. Once the service was completed, he came out to get me and escorted me to the window so I could check out. More

As usual, Chris O. provided me w/ excellent service. I continue to service my car at this location solely based on the quality of service he provides. However, I was provided me w/ excellent service. I continue to service my car at this location solely based on the quality of service he provides. However, I was appalled by the behavior of the check out counter attendant, Sharon. Not only was she rude and very unprofessional, she was “training” a new employee at the time and was not helpful to her or me. The management at this location should consider refilling her position. More

I can’t find one Single thing to complain about the people where very friendly and provided excellent service people where very friendly and provided excellent service More

Service was great as usual and there were no problems with the car after I drove away. I still have no complaints. Of course, I will come again. with the car after I drove away. I still have no complaints. Of course, I will come again. More

Good service. Got me out in record time! I will use them again! Thumbs up! Got me out in record time! I will use them again! Thumbs up! More

Michael Carlisle was absolutely the most unprofessional service advisor I have ever encountered in discussing required services and recommendations. The services provided was services that was already co service advisor I have ever encountered in discussing required services and recommendations. The services provided was services that was already completed less than a month prior at the same dealership. Any knowledgeable Service Advisor should/would've read comments listed in the service appointment and call for discussion. Extremely disappointed in this service department and Michael Carlisle professional demeanor! More

My service was phenomenal I was in and out within a window of 2 hours my VIP allowed me a free carwash. window of 2 hours my VIP allowed me a free carwash. More

The employees were very professional, friendly and welcoming. Completion of service was done promptly and a courtesy call was giving when job was done. Great job!! Keep up the excellent work. welcoming. Completion of service was done promptly and a courtesy call was giving when job was done. Great job!! Keep up the excellent work. More

This dealership assisted me in approximately 10 minutes after I entered the building. My appointment time was 9:00 am and I left the dealership at approximately 10:30 or 11:00. The repair was an oil chang after I entered the building. My appointment time was 9:00 am and I left the dealership at approximately 10:30 or 11:00. The repair was an oil change. More

I don’t like the way the young man kept reving my engine when he just had to pull my car into the garage to change the oil. I was very angry. And when I got my car back it has just been detailed they had di when he just had to pull my car into the garage to change the oil. I was very angry. And when I got my car back it has just been detailed they had dirt on the driver side really bad and on the passenger side so I do not know why I had two people in my vehicle. It will be no when I come back for my next oil change and I will stand and wash my car as they pull into the garage. More