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Banister Ford of Marlow Heights - Service Center

Marlow Heights, MD

4.0
919 Reviews
Call Service Center (301) 423-4950

919 Reviews of Banister Ford of Marlow Heights - Service Center

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March 05, 2022

The Banister Rewards program is great for customers. It was my first time using the program. More

by aclassservicesllc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Evelyn Betancourt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 08, 2022 -

Banister Ford of Marlow Heights responded

Your 5-star feedback is greatly appreciated! That is why we created Banister Rewards for all of our customers, we are happy to know that we are helping our clients. Thank you for choosing The New Banister Ford of Marlow Heights!

March 04, 2022

The people was very helpful and got me in and out and wash my truck More

by DMHOWELL70
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bobby Gray
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 04, 2022 -

Banister Ford of Marlow Heights responded

Thank you for your 5-star feedback! It is our pleasure to ensure that all of our customers have a pleasant experience during each visit. Thank you for choosing The New Banister Ford of Marlow Heights!

March 04, 2022

Service reps need to confer sooner with customers than later, when customers are about to leave. More

by MPSHORTER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Bobby Gray
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bobby Royal
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Mar 08, 2022 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback. We take serious consideration in our customers feedback & suggestions. This helps because we are constantly looking for new ways to improve the customer experience for everyone. Thank You!

March 03, 2022

Very professional and kind. The serviceman and salesman are eager to please. The manager is an excellent person to do business with. More

by MACZETTA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bobby Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sherrill Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonathan Slaughter, Brian Pointer, William Hodge, Calvin McHenry, Anthony Seegers, Denard Carey, Kunta Mambouray
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Mar 04, 2022 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback! We are happy to know that our team could be of service to you during your recent visit. We look forward to continue to provide you high class customer service in the future. Thank you for choosing The New Banister Ford of Marlow Heights!

March 03, 2022

Customer service staff were very helpful and friendly and very efficient in their duties when to giving the customer service More

by Shuey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sonny Betancourt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Evelyn Betancourt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Hammett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Don Berry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jerry Petro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Buckmaster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Kerns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yadira Kauffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sam Hadi
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Mar 03, 2022 -

Shuey responded

Excellent customer service and care for you and your company

March 03, 2022

I received fast and friendly service! I will recommend anyone their service. I did have to wait too long. More

by LIZHAWKINS211
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bobby Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 04, 2022 -

Banister Ford of Marlow Heights responded

We are grateful to earn your business, Liz! Thank you for taking the time to rate your experience. We are happy to know that we could be of assistance to you during your recent visit. Thank you for choosing The New Banister Ford of Marlow Heights!

March 03, 2022

Fixed my problem. Thank all so much and did it really quick. Left in less than a hour. More

by TENESHA1986
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bobby Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 04, 2022 -

Banister Ford of Marlow Heights responded

Hey Tenesha! Thank you for taking the time to share your feedback. Your 5-star review is greatly appreciated by our team! Thank you for choosing The New Banister Ford of Marlow Heights!

March 02, 2022

I believe banister ford will be the dealership in the region in the near future!! More

by CHEEKS_RAYMOND
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bobby Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Hammett
1.0
This rating includes all reviews, with more weight given to recent reviews.
Don Berry
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jerry Petro
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Buckmaster
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Kerns
1.0
This rating includes all reviews, with more weight given to recent reviews.
Yadira Kauffman
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Evelyn in sales , Bobby Royal, Sam Hadi
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Mar 04, 2022 -

Banister Ford of Marlow Heights responded

Thank you very much for your kind words! We appreciate you for taking the time to rate us 5-stars! If there is anything that we can do for you or your vehicle please let us know. Thank you for choosing The New Banister Ford of Marlow Heights!

February 28, 2022

I don't know if I can come up with 15 words. But my service was Great. More

by PRETTYPAT2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bobby Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I do not remember the person's name. He was African American.
Report | Print
Mar 01, 2022 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback! Your 5-star review is greatly appreciated by our team! We look forward to continue to be of assistance to you in the future. Thank you for choosing The New Banister Ford of Marlow Heights!

February 27, 2022

Customer Service was amazing. I didn’t have to wait long at all. I will definitely be coming back! More

by jmallen25.ja
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
N/A
Report | Print
Feb 28, 2022 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to rate us 5-stars! We are so grateful to earn your business. We are happy to know that we could be of assistance to you during your recent visit. Thank you for choosing The New Banister Ford of Marlow Heights!

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