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Banister Ford of Marlow Heights - Service Center

Marlow Heights, MD

3.9
944 Reviews

944 Reviews of Banister Ford of Marlow Heights - Service Center

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March 21, 2022

Great quick service. If I'm not mistaking I think Bobby Gray retired a couple years ago but still showing. James was my advisor and was excellent. More

by VIPSERVICE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James
Mar 21, 2022 -

Banister Ford of Marlow Heights responded

Thank you for your 5-star review! We are grateful to earn your business. If there is anything that we can do for you, please let us know! Thank you for choosing The New Banister Ford of Marlow Heights!

March 19, 2022

Nice and very friendly dealership I really enjoyed the service I would definitely recommend this place to everyone who needs some work done to there vehicles More

by SHELTON.SHORTERSR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bobby Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 21, 2022 -

Banister Ford of Marlow Heights responded

Hey Shelton! Thank you for taking the time to share your feedback! We are happy to know you had a pleasant customer experience. Thank you for choosing The New Banister Ford of Marlow Heights!

March 18, 2022

I normally do not write reviews about my dealership experience because I am so irritated after waiting hours for my service to be completed. But this time was the complete opposite. Couldn't believe it More

by JENKINSDARLENE
Recommend Dealer
Yes
Employees Worked With
Tavaun Green - Service Department
Apr 13, 2022 -

Banister Ford of Marlow Heights responded

Hey Darlene! Thank you for taking the time to share your feedback. We are so thrilled to know that you enjoyed your recent visit. Thank you for choosing The New Banister Ford of Marlow Heights!

March 18, 2022

I found my experience with Banister to be positive and I will return there again More

by ROGERSTRESCITH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tavaun
Mar 21, 2022 -

Banister Ford of Marlow Heights responded

We are thrilled to know that! Thank you so much for taking the time to rate your experience. We look forward to continue to be of service to you in the future. Thank you for choosing The New Banister Ford of Marlow Heights!

March 18, 2022

James was amazing! I really appreciate that he took the time to look over my vehicle while I was there More

by JHOPEBELL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bobby Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Martin
Mar 21, 2022 -

Banister Ford of Marlow Heights responded

We are grateful to earn your business! Thank you for taking the time to rate us 5-stars! We look forward to continue to be of service to you in the future when you are in need. Thank you for choosing The New Banister Ford of Marlow Heights!

March 18, 2022

Th wait wasn’t long at all, and the service technician kept me informed on what was going on or needed to be done. More

by LAKEISHA JOHNSON
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Devron
Mar 21, 2022 -

Banister Ford of Marlow Heights responded

We are thankful to earn your business, Lakeisha! Thank you for taking the time to rate & share your experience. Thank you for choosing The New Banister Ford of Marlow Heights!

March 18, 2022

The employees in the service department are very pleasing, especially the general manager Devron , everyone is always so helpful and courteous More

by GIRAKE
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Devron Campbell
Mar 21, 2022 -

Banister Ford of Marlow Heights responded

We are so thrilled to know that our team could be of service to you during your recent visit to our maintenance department. Thank you for your 5-star review! If there is anything we can do for you going forward, please do not hesitate to contact us. Thank you for choosing The New Banister Ford of Marlow Heights!

March 17, 2022

As always throughout my. experience with your organization the personnel is always professional and promote an outstanding environment. More

by JAR0721
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bobby Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 18, 2022 -

Banister Ford of Marlow Heights responded

Thank you for 5-star review! We are happy to know that we could provide a great customer experience to you during your recent visit. Thank you for choosing The New Banister Ford of Marlow Heights!

March 16, 2022

TaVaun was an excellent service advisor. Waiting area was clean, spacious and comfortable. Time to perform maintenance was ressonable. More

by VitoW
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tavaun, Sean — Didn’t see any of the people pictured.
Mar 16, 2022 -

Banister Ford of Marlow Heights responded

Thank you so much for taking the time to share your feedback! Your 5-star rating is greatly appreciated by our team. If there is anything we can do for you please let us know. Thank you for choosing The New Banister Ford of Marlow Heights!

March 15, 2022

They were very professional. They had me in and out in now time which was great! More

by MELIC1966
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bobby Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Not sure who checked me in
Mar 15, 2022 -

Banister Ford of Marlow Heights responded

Thank you so much for taking the time to share your feedback! We know that you have other things to do with your day so we are very mindful of that. Thank you for choosing The New Banister Ford of Marlow Heights!

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