Banister Ford of Marlow Heights - Service Center

Good service. Got me out in record time! I will use them again! Thumbs up! Got me out in record time! I will use them again! Thumbs up! More

Michael Carlisle was absolutely the most unprofessional service advisor I have ever encountered in discussing required services and recommendations. The services provided was services that was already co service advisor I have ever encountered in discussing required services and recommendations. The services provided was services that was already completed less than a month prior at the same dealership. Any knowledgeable Service Advisor should/would've read comments listed in the service appointment and call for discussion. Extremely disappointed in this service department and Michael Carlisle professional demeanor! More

My service was phenomenal I was in and out within a window of 2 hours my VIP allowed me a free carwash. window of 2 hours my VIP allowed me a free carwash. More

Service was quick and personable, plus my car was unexpectedly zippy afterward. I will return when I need service again. unexpectedly zippy afterward. I will return when I need service again. More

The employees were very professional, friendly and welcoming. Completion of service was done promptly and a courtesy call was giving when job was done. Great job!! Keep up the excellent work. welcoming. Completion of service was done promptly and a courtesy call was giving when job was done. Great job!! Keep up the excellent work. More

This dealership assisted me in approximately 10 minutes after I entered the building. My appointment time was 9:00 am and I left the dealership at approximately 10:30 or 11:00. The repair was an oil chang after I entered the building. My appointment time was 9:00 am and I left the dealership at approximately 10:30 or 11:00. The repair was an oil change. More

I don’t like the way the young man kept reving my engine when he just had to pull my car into the garage to change the oil. I was very angry. And when I got my car back it has just been detailed they had di when he just had to pull my car into the garage to change the oil. I was very angry. And when I got my car back it has just been detailed they had dirt on the driver side really bad and on the passenger side so I do not know why I had two people in my vehicle. It will be no when I come back for my next oil change and I will stand and wash my car as they pull into the garage. More

The advisor I had was awesome. Also the dealership was clean and was up to my expectations. Also the dealership was clean and was up to my expectations. More

James Martin of the Service Department was extremely helpful and kept me updated on the progress of my vehicle without me having to call and pester the service department. helpful and kept me updated on the progress of my vehicle without me having to call and pester the service department. More

Got a key fob and programmed at Banister Ford of Marlow Heights for over $400.00 dollars but actually paid over $300.00 after using my Member coupons. I was supposed to receive a complimentary "fluid top Heights for over $400.00 dollars but actually paid over $300.00 after using my Member coupons. I was supposed to receive a complimentary "fluid top off" check and filled which included windshield wiper fluid. I specifically asked the gentleman if it was done already they released my vehicle to me and he said he's pretty sure that it was but if not, then for me to bring it back. Later that night I received a display alert from my car alerting that the window shield fluid is low. I had to go back to Banister the very next day again. That is today...I will update if and whenever the alert warning comes on again. More