Banister Ford of Marlow Heights - Service Center

The customer service was amazing. Quick and clean service. I come here to get my service done everytime. service. I come here to get my service done everytime. More

Everything was profession.Everything was on time.lam glad day take the VIP service.lam very success in the work that was done Thanks. day take the VIP service.lam very success in the work that was done Thanks. More

Service was done in a timely manner and my service Rep Tavon was very courteous and kept me informed on the status of my vehicle. I do have one concern. I don't think a regular customer should be charged Tavon was very courteous and kept me informed on the status of my vehicle. I do have one concern. I don't think a regular customer should be charged to determine why a particular warning light is illuminated. More

Terry helped me from start to finish. Even though they were short staffed, you wouldn't know it with the time and care he gave me. Will definitely be returning back. Thanks again Terry! were short staffed, you wouldn't know it with the time and care he gave me. Will definitely be returning back. Thanks again Terry! More

This time I only went in for an oil change (which I prepaid when I purchased the car). After the terrible experiences I’ve had with this service center over the past few months, the only way I’d retur prepaid when I purchased the car). After the terrible experiences I’ve had with this service center over the past few months, the only way I’d return there is for a service that didn’t cost me any additional money. How can they possibly make up for charging me thousands in repairs that weren’t necessary?? More

The Service Department was very helpful and I did not have to wait all day. Happy with service. have to wait all day. Happy with service. More

Service was quick, efficient, Everyone was very friendly. Only complaint was not about the dealership but about the online software to schedule app't. That belongs to Ford (I'm assuming) and is very clunky Only complaint was not about the dealership but about the online software to schedule app't. That belongs to Ford (I'm assuming) and is very clunky, slow and a pain in the butt to use. More

It was an awesome experience. The wait time was really short. Will repeat again soon. short. Will repeat again soon. More

The service is great and the waiting time for my last service was excellent. Thanks! service was excellent. Thanks! More

Took my Escape SUV in for check engine light/ overheating/coolant low. I had tge same vehicle service 1 month before and asked for full check/all liquids to be topped along with recall and oi overheating/coolant low. I had tge same vehicle service 1 month before and asked for full check/all liquids to be topped along with recall and oil change. It took 2 days before they called me after bring it in. Then they tried to over charge me for a coolant standpipe, well over Ford's own Master Mechanic price recommendations for top level part. When I got them to check pricing (I was correct), I came to puck up tge car and somehow tge billvwas still $400 more than my first quote with the standpipe at a higher price. Apparently these guys take twice as long to install a standpipe than other dealers, which means the mechanics aren't good. Been going to this location since before the 1990s. Since the changeover to Banister from Sheehy, it is awful. Lost my business and my family's. More