Back

Banister Ford of Marlow Heights - Service Center

Marlow Heights, MD

3.9
944 Reviews

944 Reviews of Banister Ford of Marlow Heights - Service Center

Sort by
March 25, 2022

I had an engine put in my car and had to take it back twice before having it back a month. More

by JLB817
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Bobby Gray
2.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 20, 2022 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to notify us! We apologize about the inconvenience your vehicle may have brought you after getting a new engine. Vehicles are machinery so whenever a engine swap happens like that it is very possible that the engine fires off red flags to the rest of the vehicle that something else isn't quite right. We would like to discuss this directly with you & make things right. Please leave a phone or email for us to reach you at, or reach out to us at your earliest convenience at 7579165229

March 24, 2022

I enjoy bring my car back you because of the pleasant way I am greeted and the service was done in sufficient time also any questions I ask were answered. More

by Eric66hummer15@gmail.com
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bobby Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sonny Betancourt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Evelyn Betancourt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sherrill Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonathan Slaughter
Apr 06, 2022 -

Banister Ford of Marlow Heights responded

Thank you for your 5-star review, Eric! We are so happy to know that you had a pleasant customer experience during your recent visit. Thank you for choosing The New Banister Ford of Marlow Heights!

March 24, 2022

Was very happy on the work, good job thank you. Took some time but it’s OK More

by Mr.HOLT
Customer Service
Price
Recommend Dealer
Yes
Employees Worked With
Evelyn Betancourt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Devahi
Mar 30, 2022 -

Banister Ford of Marlow Heights responded

Hey Mr. Holt! Thank you so much for taking the time to share your feedback. We are happy to be of service to you. Than you for choosing The New Banister Ford of Marlow Heights!

March 24, 2022

I must say Banister Ford is a xxxx of improvement over the last dealership. James Martin provided exceptional customer service. He provided call back updates on my vehicle repairs including cost of par More

by A.L. Richard
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Martin
Apr 20, 2022 -

Banister Ford of Marlow Heights responded

Your 5-star review & kind words are greatly appreciated, Richard! We are so happy to know that our team could be of service to you during your recent visit. We are thankful to earn your business here at The New Banister Ford of Marlow Heights!

March 24, 2022

The intake process was less than 5 minutes, Travuun answered my questions based on the information of my being a Sheehy Ford VIP customer. More

by Sylvia197
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bobby Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 04, 2022 -

Banister Ford of Marlow Heights responded

Thank you so much for taking the time to rate your experience. We are so happy to know we could be of service to you during your recent visit. Thank you for choosing The New Banister Ford of Marlow Heights!

March 24, 2022

Awesome job on my car needs, not to mention how fast. Customer service is always 100% More

by ELSA837
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bobby Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sonny Betancourt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 20, 2022 -

Banister Ford of Marlow Heights responded

Thank you for your 5-star rating! We are grateful to earn your business here at The New Banister Ford of Marlow Heights!

March 24, 2022

Great customer service everyone was nice handled all my need’s expeditiously overall great job More

by JASMINE.KELLY2018
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bobby Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonathan Slaughter
Mar 30, 2022 -

Banister Ford of Marlow Heights responded

Thank you for your 5-star review, Jasmine! We are so happy to know that we could be of service to you during your recent visit. Thank you for choosing The New Banister Ford of Marlow Heights!

March 24, 2022

Great Service, Kept me updated with SUV service while I waited. Answered inquiry questions about my vehicle. Recommend necessary updated issues and repairs needed for the future. Definitely recommend ge More

by A1WLEO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Oyedeji, My Service Advisor
Apr 20, 2022 -

Banister Ford of Marlow Heights responded

Thank you so much for taking the time to share & rate your feedback. Your business is greatly appreciated. We look forward to continue to earn your business in the future. Thank you for choosing The New Banister Ford of Marlow Heights!

March 23, 2022

Mr James Martin has a good customer service attitude, I look forward to working with him in the future. More

by LEOBRO3
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Martin
Mar 30, 2022 -

Banister Ford of Marlow Heights responded

Thank you so much for taking the time to rate your experience! We are happy to be of service to you . Thank you for choosing The New Banister Ford of Marlow Heights!

March 21, 2022

In reference to the car service performed on 3/18/22 the customer service by Michael Carlisle was Excellent. More

by joe.hooper
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bobby Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Carlisle
Mar 21, 2022 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to rate your experience. We are grateful to earn your business here at The New Banister Ford of Marlow Heights!

...
77
...