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Banister Ford of Marlow Heights - Service Center

Marlow Heights, MD

4.0
882 Reviews
Call Service Center (301) 423-4950

882 Reviews of Banister Ford of Marlow Heights - Service Center

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March 02, 2022

I believe banister ford will be the dealership in the region in the near future!! More

by CHEEKS_RAYMOND
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bobby Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Hammett
1.0
This rating includes all reviews, with more weight given to recent reviews.
Don Berry
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jerry Petro
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Buckmaster
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Kerns
1.0
This rating includes all reviews, with more weight given to recent reviews.
Yadira Kauffman
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Evelyn in sales , Bobby Royal, Sam Hadi
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Mar 04, 2022 -

Banister Ford of Marlow Heights responded

Thank you very much for your kind words! We appreciate you for taking the time to rate us 5-stars! If there is anything that we can do for you or your vehicle please let us know. Thank you for choosing The New Banister Ford of Marlow Heights!

February 28, 2022

I don't know if I can come up with 15 words. But my service was Great. More

by PRETTYPAT2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bobby Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I do not remember the person's name. He was African American.
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Mar 01, 2022 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback! Your 5-star review is greatly appreciated by our team! We look forward to continue to be of assistance to you in the future. Thank you for choosing The New Banister Ford of Marlow Heights!

February 27, 2022

Customer Service was amazing. I didn’t have to wait long at all. I will definitely be coming back! More

by jmallen25.ja
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
N/A
Report | Print
Feb 28, 2022 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to rate us 5-stars! We are so grateful to earn your business. We are happy to know that we could be of assistance to you during your recent visit. Thank you for choosing The New Banister Ford of Marlow Heights!

February 26, 2022

Mr. Green went above his duty to help. Much appreciated. Will definitely be back for my service needs. More

by TerranceA80
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
T. Green
Report | Print
Feb 28, 2022 -

Banister Ford of Marlow Heights responded

Thank you for your 5-star review, Terrance! We are so happy to know that you had a pleasant customer experience during your recent visit. Thank you for allowing us to have the opportunity to present a great experience to you. Thank you for choosing The New Banister Ford of Marlow Heights!

February 26, 2022

I have been bringing my explorer for service since the day it was purchased and never, never had the service that I received on my recent visit. I had a 11:45 a.m. appointment and was disappointed when I More

by NICHOLSENICHOLS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Carlisle, Advisor
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Feb 28, 2022 -

Banister Ford of Marlow Heights responded

Your 5-star feedback is greatly appreciated! We take great pride in making sure all of our clients are taken care of in a timely fashion. We are grateful to be able to earn your business. We look forward to continue to be of service to you during your next visit. Thank you for choosing The New Banister Ford of Marlow Heights!

February 25, 2022

My long time advisor no longer worked there. My new advisor James Martin, was not only professional but very helpful, friendly and eager to help. It was as if I had worked with him before. Jam More

by PISCES318
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bobby Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Martin- 5 star rating
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Feb 28, 2022 -

Banister Ford of Marlow Heights responded

Thank you so much for taking the time to share & rate your feedback. We are so happy to know that our team could be of assistance to you during your recent visit. Thank you for choosing The New Banister Ford of Marlow Heights!

February 24, 2022

sales rep spent additional time with me when she didn't have to -- changing my service over More

by nlogan43
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bobby Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 25, 2022 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback. We take pride in making sure all of our visitors are taken care of. Thank you for choosing The New Banister Ford of Marlow Heights!

February 23, 2022

Thank you very much it was very helpful and pleasant I enjoyed my business and service from your organization once again thank you very much More

by lylesa540
Recommend Dealer
Yes
Employees Worked With
Bobby Royal
Report | Print
Feb 24, 2022 -

Banister Ford of Marlow Heights responded

We are so grateful to earn your business! Thank you for taking the time to rate us 5-stars. Your feedback is greatly appreciated by our team. We look forward to continue to be of service to you when you are in need. Thank you for choosing The New Banister Ford of Marlow Heights!

February 23, 2022

Staff was friendly and courteous. However, the waiting time for an oil change was longer than I expected. More

by JBSMITH4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bobby Gray
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 24, 2022 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback. We are grateful to earn your business, and your feedback means a lot to us. We are constantly looking for new ways to improve the customer experience. Thank you for choosing The New Banister Ford of Marlow Heights!

February 23, 2022

They fixed my car fast and returned it fast. Great job Ford! Customer service was professional too More

by CAM CHISM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bobby Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Hammett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Don Berry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jerry Petro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Buckmaster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Kerns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yadira Kauffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bobby Royal, Sam Hadi
Report | Print
Feb 24, 2022 -

Banister Ford of Marlow Heights responded

Your 5-star review is greatly appreciated, Cam! We are grateful to earn your business. If there is anything that you or your vehicle needs, please do not hesitate to let us know. Thank you for choosing The New Banister Ford of Marlow Heights!

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