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Banister Ford of Marlow Heights - Service Center

Marlow Heights, MD

3.9
945 Reviews
Call Service Center (301) 423-4950

945 Reviews of Banister Ford of Marlow Heights - Service Center

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April 02, 2022

The day I drop off my vehicle, the customer was outstanding and when I pick up my car the cashier Attitude was very friendly and positive Attitude explained everything that was done on my vehicle More

by phillygirl0316
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bobby Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Hammett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Don Berry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jerry Petro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Buckmaster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Kerns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yadira Kauffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bobby Royal
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Apr 15, 2022 -

Banister Ford of Marlow Heights responded

Thank you so much for taking the time to share your feedback! Your 5-star rating is greatly appreciated! Thank you for choosing The New Banister Ford of Marlow Heights!

March 31, 2022

Very courteous fast knowledgeable clean establishment. However was not satisfied with tv program that I was force to watch. Wanted to watch news or an education program. Thank u More

by raymondmurray3001
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bobby Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 01, 2022 -

Banister Ford of Marlow Heights responded

Hey Raymond! We are so happy to hear that our team could be of service to you during your recent visit. We thank you very much for your feedback because we're constantly looking for new ways to improve the customer experience. We will make sure to leave a remote for our visitors. Thank you for choosing The New Banister Ford of Marlow Heights!

March 31, 2022

Excellent service again from Chris O! Was able to get my car in and out fast and fixed the issue. More

by FRANCESCAMOREIRA1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christopher Oyedeji
Report | Print
Apr 13, 2022 -

Banister Ford of Marlow Heights responded

We are happy to know you had a pleasant customer experience. Thank you for your 5-star review! Thank you for choosing The New Banister Ford of Marlow Heights!

March 31, 2022

My second time for car oil change' & a much friendlier welcome atmosphere & polite & warm welcome & good-byes More

by rlmjones69
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bobby Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sonny Betancourt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Evelyn Betancourt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sherrill Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonathan Slaughter
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Apr 01, 2022 -

Banister Ford of Marlow Heights responded

Thank you so much for taking the time to share & rate your experience. We are proud to be of service to you. Thank you for choosing The New Banister Ford of Marlow Heights!

Apr 01, 2022 -

rlmjones69 responded

I reported Banister Ford dealer for my second oil change & was greeted with the most utmost careering & warm welcoming & considerations in service on a timely matter

March 29, 2022

I liked the shuttle service, no waiting in the lounge area. Was disappointed about the time I had to wait for diagnostic reading. More

by BHOLLOWAY3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bobby Gray
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris was pleasant to work with.
Report | Print
Mar 30, 2022 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback. We are grateful to earn your business here at The New Banister Ford of Marlow Heights!

March 29, 2022

My flat tire was fixed and a new tire was purchased . BANNISTER should also offer customers the option of patching a flat tire. More

by TJMHICKS954
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tavern Green
Report | Print
Mar 30, 2022 -

Banister Ford of Marlow Heights responded

Thank you so much for taking the time to share your feedback. It is important to us because we are constantly looking for new ways to improve the customer experience. Thank you for choosing The New Banister Ford of Marlow Heights!

March 28, 2022

They are awesome. Great customer service and very negotiable and understanding. I have sent many people to them. More

by chacoray11
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John
Report | Print
Mar 30, 2022 -

Banister Ford of Marlow Heights responded

We are happy to have you as a client. Thank you so much for taking the time to share your rating. We thank you for your customer loyalty. Thank you for choosing The New Banister Ford of Marlow Heights!

Mar 30, 2022 -

chacoray11 responded

Great people to deal with

March 28, 2022

I would take this opportunity to express to my service coordinator the professional matter he demonstrated his knowledge in taking care of my car. More

by JAR0721
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James
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Apr 06, 2022 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback! We are proud to be of service to you. Thank you for choosing The New Banister Ford of Marlow Heights!

March 28, 2022

My service advisor(Amber i believe) lied to me. She promised that they would detail the car, as well as look into the streaks of the windows of both front seat windows. More

by devousday
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Bobby Gray
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 20, 2022 -

Banister Ford of Marlow Heights responded

Thank you for notifying us. We would like to talk to you directly about this matter. Please leave a good contact (phone # or email) that we can reach out to you at. Or you can reach out to us at your earliest convenience at 7579165229. Thank You

March 26, 2022

Good customer service. Did a great job on my car just so expensive. But overall was not bad. More

by Bradenv611
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike
Report | Print
Apr 20, 2022 -

Banister Ford of Marlow Heights responded

Your feedback is greatly appreciated, Braden! Thank you for choosing The New Banister Ford of Marlow Heights!

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