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Banister Ford of Marlow Heights - Service Center

Marlow Heights, MD

3.9
945 Reviews

945 Reviews of Banister Ford of Marlow Heights - Service Center

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April 12, 2022

They should be name “ Super Banister ford “ These guys are just great first they helped me into my vehicle. But then when things went left with the car and I thought I had problems to deal with, banister More

by BELLLORENZO49
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bobby Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sonny Betancourt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Evelyn Betancourt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yadira Kauffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Bowman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bobby Royal, William Hodge, Calvin McHenry, Denard Carey, Kunta Mambouray
Apr 13, 2022 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback, Your 5-star review is greatly appreciated

April 10, 2022

Fast service great customer service very friendly no long waits and they provide car washing More

by trt44taylor
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bobby Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2022 -

Banister Ford of Marlow Heights responded

Thank you for choosing The New Banister Ford of Marlow Heights! Your 5-star review is greatly appreciated!

April 09, 2022

I love the Great Customer Service they give. Always there to help no matter what. More

by smjohnsonii
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bobby Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2022 -

Banister Ford of Marlow Heights responded

We are happy to hear that our team could be of service to you during your recent visit. Thank you for taking the time to share your feedback. We look forward to see you again during your next visit at The New Banister Ford of Marlow Heights!

April 08, 2022

Great work very nice the place we very . Great great job great job great work More

by SONNY.HICKS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Evelyn Betancourt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2022 -

Banister Ford of Marlow Heights responded

Thank you for your 5-star review, Sonny! We look forward to be of service to you again when you are in need. Thank you for choosing The New Banister Ford of Marlow Heights!

April 07, 2022

James Martin was our service rep, we was very efficient and kept us abreast of status of our vehecle. More

by VCHAMBERS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Martin
Apr 20, 2022 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback. Your 5-star rating is greatly appreciated! Thank you for choosing The New Banister Ford of Marlow Heights!

April 06, 2022

This dealership once you walk in the door you agreed it with a smile and asked how may I assist you. The receptionist takes the time to listen and direct you to where you need to go. The salesman extends a More

by EVTTEHINTON
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Evelyn Betancourt
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Miss Wilson
Apr 20, 2022 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback. Your 5-star review is greatly appreciated by our team. We look forward to continue to be of service to you in the future when you are in need. Thank you for choosing The New Banister Ford of Marlow Heights!

April 05, 2022

After a few seconds Mike greeted me and said someone will help me in a minute. Mike took care of me. He was friendly and my car was completed after about 3 hours. The ladies at the payment area were helpf More

by 50REDWINGS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bobby Gray
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 20, 2022 -

Banister Ford of Marlow Heights responded

Your 5-star review is greatly appreciated! Thank you for taking the time to share your feedback! We look forward to continue to be of service to you in the future. Thank you for choosing The New Banister Ford of Marlow Heights!

April 04, 2022

The dealership is in close proximity to my home which makes it ideal. However, my visit for an oil change was completed without conversing with me about the recommended service that could have been compl More

by KENDRICKTGIBBS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Martin
Apr 20, 2022 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to notify us, Kendrick. Your feedback is very important to us because we are constantly looking for new ways to improve the customer experience. Thank you. We hope we can earn another chance to earn your business. Thank you for choosing The New Banister Ford of Marlow Heights!

April 04, 2022

My advisor Mike was superior constantly checking in with me prior to my pickup and when I picked up my car car Chance a technician was very helpful in driving with me and answering some questions for me. More

by RTaylor
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Advisor
Apr 05, 2022 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to rate your experience, we are so happy to know that our team could be of service to you during your recent visit. Thank you for choosing the New Banister Ford of Marlow Heights!

April 02, 2022

There was a problem because someone didn't there job right look at your records and see what happen More

by ROBERTBREWSTER278
Customer Service
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Buckmaster
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 05, 2022 -

Banister Ford of Marlow Heights responded

Hey Robert. Thank you for taking the time to notify us. We would like to know what we can do to receive a higher rating from you. We hope that we can earn another chance to provide customer service to you. Thank You!

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