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Banister Ford of Marlow Heights - Service Center

Marlow Heights, MD

4.0
919 Reviews
Call Service Center (301) 423-4950

919 Reviews of Banister Ford of Marlow Heights - Service Center

Sort by
March 28, 2022

They are awesome. Great customer service and very negotiable and understanding. I have sent many people to them. More

by chacoray11
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John
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Mar 30, 2022 -

Banister Ford of Marlow Heights responded

We are happy to have you as a client. Thank you so much for taking the time to share your rating. We thank you for your customer loyalty. Thank you for choosing The New Banister Ford of Marlow Heights!

Mar 30, 2022 -

chacoray11 responded

Great people to deal with

March 28, 2022

I would take this opportunity to express to my service coordinator the professional matter he demonstrated his knowledge in taking care of my car. More

by JAR0721
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James
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Apr 06, 2022 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback! We are proud to be of service to you. Thank you for choosing The New Banister Ford of Marlow Heights!

March 28, 2022

My service advisor(Amber i believe) lied to me. She promised that they would detail the car, as well as look into the streaks of the windows of both front seat windows. More

by devousday
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Bobby Gray
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 20, 2022 -

Banister Ford of Marlow Heights responded

Thank you for notifying us. We would like to talk to you directly about this matter. Please leave a good contact (phone # or email) that we can reach out to you at. Or you can reach out to us at your earliest convenience at 7579165229. Thank You

March 26, 2022

The issues were: the driver seat was not installed correctly, grease smudges on both sides of the vehicle after it was to be cleaned, and was not given all of the information about issues that may aff More

by BITZBLAKE2
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Chris Oyedeji
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March 26, 2022

Good customer service. Did a great job on my car just so expensive. But overall was not bad. More

by Bradenv611
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike
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Apr 20, 2022 -

Banister Ford of Marlow Heights responded

Your feedback is greatly appreciated, Braden! Thank you for choosing The New Banister Ford of Marlow Heights!

March 25, 2022

I had an engine put in my car and had to take it back twice before having it back a month. More

by JLB817
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Bobby Gray
2.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 20, 2022 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to notify us! We apologize about the inconvenience your vehicle may have brought you after getting a new engine. Vehicles are machinery so whenever a engine swap happens like that it is very possible that the engine fires off red flags to the rest of the vehicle that something else isn't quite right. We would like to discuss this directly with you & make things right. Please leave a phone or email for us to reach you at, or reach out to us at your earliest convenience at 7579165229

March 24, 2022

The intake process was less than 5 minutes, Travuun answered my questions based on the information of my being a Sheehy Ford VIP customer. More

by Sylvia197
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bobby Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 04, 2022 -

Banister Ford of Marlow Heights responded

Thank you so much for taking the time to rate your experience. We are so happy to know we could be of service to you during your recent visit. Thank you for choosing The New Banister Ford of Marlow Heights!

March 24, 2022

Awesome job on my car needs, not to mention how fast. Customer service is always 100% More

by ELSA837
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bobby Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sonny Betancourt
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 20, 2022 -

Banister Ford of Marlow Heights responded

Thank you for your 5-star rating! We are grateful to earn your business here at The New Banister Ford of Marlow Heights!

March 24, 2022

Great customer service everyone was nice handled all my need’s expeditiously overall great job More

by JASMINE.KELLY2018
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bobby Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonathan Slaughter
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Mar 30, 2022 -

Banister Ford of Marlow Heights responded

Thank you for your 5-star review, Jasmine! We are so happy to know that we could be of service to you during your recent visit. Thank you for choosing The New Banister Ford of Marlow Heights!

March 24, 2022

Great Service, Kept me updated with SUV service while I waited. Answered inquiry questions about my vehicle. Recommend necessary updated issues and repairs needed for the future. Definitely recommend ge More

by A1WLEO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Oyedeji, My Service Advisor
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Apr 20, 2022 -

Banister Ford of Marlow Heights responded

Thank you so much for taking the time to share & rate your feedback. Your business is greatly appreciated. We look forward to continue to earn your business in the future. Thank you for choosing The New Banister Ford of Marlow Heights!

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